Toni Hernandez | Page 5

WARRANTY IS A SCAM! Went to Toyota of downtown to use my warranty for my tire on Monday, February 11th, 2019. They told me that the warranty would cover the rim and tire Went to Toyota of downtown to use my warranty for my tire on Monday, February 11th, 2019. They told me that the warranty would cover the rim and tire. Despite the fact that I had purchased my tire at a different location and asked me to come in on Wedneday 6:30 am 2/13/19. So I did, after waiting for 3 hours they finally came up to me to say that the tire has not been delivered and that I would have to come back a different day. I explained that it was unsafe to drive in a spare tire in the rain and they suggested for me to get a rental. They wanted to charge me full price for the rental and got them to split the price leaving me to pay $15.00. Once I was at work I got a phone call saying that I would be charged $375 dollars because my warranty wouldn't cover my sensor. I feel that this completely unfair. Nothing was said on Monday when I went in. Infact, I was told that the warranty would cover the entire price and they slowly started adding more and more to my bill. If you buy a car from them make sure you get your money worth More

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Customer servuce Toni Hernandez was great, he took care of my vehicle needs and they finished serving my car in the time frame we agreed on. Very professional personal Toni Hernandez was great, he took care of my vehicle needs and they finished serving my car in the time frame we agreed on. Very professional personal. Aka for Toni for any of your vehicle services. More

by JOSE.MATEO83 Verified Customer Verified Customer

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Tacoma Service I am very satisfied with the great customer services that everyone provides. Even the mechanic was amazing. I had a question on regards to the service I am very satisfied with the great customer services that everyone provides. Even the mechanic was amazing. I had a question on regards to the service and he came out and was very detailed, professional and a gentleman. I will request him on the next service appointment. Thank you Toyota staff, you all do a great job in keep your customers happy. More

by LUPE Verified Customer Verified Customer

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Oil change only and sometimes I need service the brake too and the time is first come first service and check oil transmission for a car and sometimes I need service the brake too and the time is first come first service and check oil transmission for a car More

by CHANH_LA90026 Verified Customer Verified Customer

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