Tom Sneddon

Service Manager, Van Chevrolet (8585 E Frank Lloyd Wright Blvd, Scottsdale, AZ) Cc: General Manager; Customer Relations customerrelations@vanchevrolet.com Dear Service Manager, I’m writing to document Blvd, Scottsdale, AZ) Cc: General Manager; Customer Relations customerrelations@vanchevrolet.com Dear Service Manager, I’m writing to document a service concern at Van Chevrolet. On my recent visit, I presented my 2019 Ford Ranger (VIN: 1FTER4EH4KLB08978) for persistent hard shifting in the transmission, an issue that should be addressed under my Mechanical Protection Plan (MPP). I was told the vehicle must be left for three days just to perform a diagnosis and that no loaner or transportation assistance would be provided. I rely on my vehicle daily, and this approach effectively denies me service despite my coverage. I purchased extended protection through your dealership with the expectation that warranty concerns would be handled promptly and fairly. I’m requesting the following: 1. Timely diagnosis and repair of the transmission concern under my MPP coverage. 2. Loaner or rental assistance during diagnosis/repair, or a reasonable same-day diagnostic appointment. 3. Written clarification of your dealership’s policies for warranty repairs and transportation assistance. Please provide a resolution within four (4) calendar days of this message. If unresolved, I will escalate to: • Van Chevrolet Ownership/Customer Relations • BBB (Auto complaints) • Arizona Attorney General – Consumer Protection • MPP/Administrator for assistance with claim handling and authorized facilities Thank you for your prompt attention. I look forward to a written response confirming next steps and a diagnostic appointment that accommodates transportation needs. Respectfully, Esteban Estrada (602) 432-6885 eestrada1998@gmail.com More

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