Check out Tom Lood's reviews on DealerRater

July 28, 2025

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The service department is great. I visited twice in the last week and they are always wonderful to deal with. I visited twice in the last week and they are always wonderful to deal with. More

by FLOYD.MANDELL

Verified Customer

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Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Eddie Garcia, Ken Dunaway, Cindi Link, Ryan Mulhern , Nancy

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July 17, 2025

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Excellent service and great communication from Tom and the team. The car was repaired on time as promised and was nicely washed . the team. The car was repaired on time as promised and was nicely washed . More

by R.FRIEDMANRODRIGUEZ

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Cindi Link

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Jul 28, 2025 -

Autohaus on Edens responded

Thank you so much for taking the time to complete our survey! We're thrilled to hear that you had a positive experience with service department. Your feedback means a lot to us and helps us continue to improve. We appreciate your support and are committed to providing the best possible experience for all of our customers. If you have any further suggestions or comments, feel free to share them with us. Thanks again for your valuable input!

July 16, 2025

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Always very friendly and professional. They make it easy and the work is great and on time! They make it easy and the work is great and on time! More

by JERRY@LIPLAWFIRM.COM

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Eddie Garcia, Ken Dunaway, Cindi Link, Ryan Mulhern, John Morsy

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Jul 28, 2025 -

Autohaus on Edens responded

Thank you so much for taking the time to complete our survey! We're thrilled to hear that you had a positive experience with service department. Your feedback means a lot to us and helps us continue to improve. We appreciate your support and are committed to providing the best possible experience for all of our customers. If you have any further suggestions or comments, feel free to share them with us. Thanks again for your valuable input!

July 14, 2025

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The service was excellent. Quick, fairly priced, done correctly and we had great communication and updates from Tom Quick, fairly priced, done correctly and we had great communication and updates from Tom More

by michaelahoward

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

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Jul 14, 2025 -

Autohaus on Edens responded

Thank you so much for taking the time to complete our survey! We're thrilled to hear that you had a positive experience with service department. Your feedback means a lot to us and helps us continue to improve. We appreciate your support and are committed to providing the best possible experience for all of our customers. If you have any further suggestions or comments, feel free to share them with us. Thanks again for your valuable input!

July 11, 2025

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Excellent service. Tom Lood is amazing. He helped me with everything I needed and his communication was outstanding Tom Lood is amazing. He helped me with everything I needed and his communication was outstanding More

by RACHELRUBIN24

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

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Jul 14, 2025 -

Autohaus on Edens responded

Thank you so much for taking the time to complete our survey! We're thrilled to hear that you had a positive experience with service department. Your feedback means a lot to us and helps us continue to improve. We appreciate your support and are committed to providing the best possible experience for all of our customers. If you have any further suggestions or comments, feel free to share them with us. Thanks again for your valuable input!

June 18, 2025

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First this dealership sold me my car and then they provided excellent service. I love the fact that they wash my car after service and before they return it to me. provided excellent service. I love the fact that they wash my car after service and before they return it to me. More

by harper.chuck

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Eddie Garcia, Ken Dunaway, Cindi Link, John Morsy, Ethan Andersen, Aldo Cordova, Alexander Montoya, Samantha Lewis , Eduardo Garcia Ortiz

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Jun 24, 2025 -

Autohaus on Edens responded

Thank you so much for taking the time to complete our survey! We're thrilled to hear that you had a positive experience with service department. Your feedback means a lot to us and helps us continue to improve. We appreciate your support and are committed to providing the best possible experience for all of our customers. If you have any further suggestions or comments, feel free to share them with us. Thanks again for your valuable input!

June 16, 2025

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My service appointment with Tom Lood went perfectly. Job was done right and car was clean and ready when promised. Job was done right and car was clean and ready when promised. More

by MUDCARGT

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

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Jun 24, 2025 -

Autohaus on Edens responded

Thank you so much for taking the time to complete our survey! We're thrilled to hear that you had a positive experience with service department. Your feedback means a lot to us and helps us continue to improve. We appreciate your support and are committed to providing the best possible experience for all of our customers. If you have any further suggestions or comments, feel free to share them with us. Thanks again for your valuable input!

June 13, 2025

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Very professional thorough and proactive. Service professionals were first class and attentive. Very positive experience Service professionals were first class and attentive. Very positive experience More

by BRUCE54

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

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Jun 16, 2025 -

Autohaus on Edens responded

Thank you so much for taking the time to complete our survey! We're thrilled to hear that you had a positive experience with sales. Your feedback means a lot to us and helps us continue to improve. We appreciate your support and are committed to providing the best possible experience for all of our customers. If you have any further suggestions or comments, feel free to share them with us. Thanks again for your valuable input!

June 09, 2025

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Prompt and thorough service with excellent communication by Tom Lood. I shouldn’t be too surprised that a 5 year-old car needed more than Service A and that it all cost quite a few bucks. It was also very h by Tom Lood. I shouldn’t be too surprised that a 5 year-old car needed more than Service A and that it all cost quite a few bucks. It was also very helpful to be given a ride back and forth from the dealership while the work was being done. More

by GORENBERG.K

Verified Customer

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Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

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June 04, 2025

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Tom LOOD is the absolute best. He was in constant contact throughout the entire process. He was in constant contact throughout the entire process. More

by Bolgerlaw

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

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Jun 09, 2025 -

Autohaus on Edens responded

Thank you so much for taking the time to complete our survey! We're thrilled to hear that you had a positive experience with Tom. Your feedback means a lot to us and helps us continue to improve. We appreciate your support and are committed to providing the best possible experience for all of our customers. If you have any further suggestions or comments, feel free to share them with us. Thanks again for your valuable input!