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Tom Lood
703 Reviews
I have enjoyed 26 years of working as a Mercedes Benz rep and assisting our customers with their automotive needs. I feel a genuine feeling of satisfaction and happiness knowing I have helped people needing assistance and being able to put a smile on their face.
Read moreDealership Experience
12 yrs, 10 mos
Industry Experience
37 yrs, 5 mos
703 Reviews
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703 Reviews of Tom Lood
Verified Customer
June 09, 2025
Prompt and thorough service with excellent communication by Tom Lood. I shouldn’t be too surprised that a 5 year-old car needed more than Service A and that it all cost quite a few bucks. It was also very h by Tom Lood. I shouldn’t be too surprised that a 5 year-old car needed more than Service A and that it all cost quite a few bucks. It was also very helpful to be given a ride back and forth from the dealership while the work was being done. More
by GORENBERG.K
May 27, 2025
Friendly at 8am is always a great start. John was very knowledgeable of my service appointment and offered a courtesy car. I opted to wait it out in the fully stocked lounge. John kept me up John was very knowledgeable of my service appointment and offered a courtesy car. I opted to wait it out in the fully stocked lounge. John kept me updated the whole process. My vehicle was even done much earlier than expected. Nothing but great service from the team. More
by Albee Bihis
Other Employees Tagged: Ryan Mulhern, John Morsy, Patrick Law
May 23, 2025
They were responsive and quick and the work completed was excellent. Tom was wonderful to work with. excellent. Tom was wonderful to work with. More
by jrpeterson74
Other Employees Tagged: Cindi Link
April 26, 2025
Both Ken D and Tom L are great at their jobs, offering most excellent service and much appreciated that they met competition on rear tires. most excellent service and much appreciated that they met competition on rear tires. More
by BLIEBERMAN428
Other Employees Tagged: Ken Dunaway, Cindi Link
April 16, 2025
The entire experience was extremely simple and every single person I worked with was extremely helpful single person I worked with was extremely helpful More
by SHOBHA.B.PAI
Other Employees Tagged: Cindi Link
April 12, 2025
All the services we requested were done properly and we were able to decline some that we didn't think were necessary. Tom spent adequate time discussing the work to be done. We felt like a valued custom were able to decline some that we didn't think were necessary. Tom spent adequate time discussing the work to be done. We felt like a valued customer. More
by LEE.ZAR
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