Tom Lim

I am forever a customer of Mercedes Benz of Grapevine. From Tom Lim, to Peter C. these guys ALWAYS go above and beyond, and make magic happen! The customer service given is second to none!!! From the mome From Tom Lim, to Peter C. these guys ALWAYS go above and beyond, and make magic happen! The customer service given is second to none!!! From the moment you arrive, start to finish, driving away in a new vehicle, I felt like I was working with family. Grateful to everyone there, and I'll see you guys again for sure!!! More

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Tom was great to work with and I would certainly do business with him again. business with him again. More

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The buying experience was exceptional from the very first interaction all the way through to vehicle pickup. Tom went above and beyond—he was incredibly dedicated, guiding me through every step of the proces interaction all the way through to vehicle pickup. Tom went above and beyond—he was incredibly dedicated, guiding me through every step of the process and ensuring the sale was completed smoothly and professionally. Despite the distance between Houston and the dealership near Dallas, Tom made everything seamless and stress-free More

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We have worked with Tom Lim for our last 2 Mercedes purchases. He is very knowledgeable, professional, and a pleasure to deal with! purchases. He is very knowledgeable, professional, and a pleasure to deal with! More

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Exceptional experience! This is the second time I’ve bought a vehicle from this dealership. Both times my salesperson was friendly, knowledgeable and willing to work within This is the second time I’ve bought a vehicle from this dealership. Both times my salesperson was friendly, knowledgeable and willing to work within my parameters. More

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Ive been coming to this dealership since 2022 and the service here had been wonderful. service here had been wonderful. More

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Tom Lim was extremely Professional. Attention to detail with amazing customer service. Great experience! Awesome Attention to detail with amazing customer service. Great experience! Awesome More

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Tom was amazing. Made the whole process so easy. I was out of town in a different state and he was able to get me paperwork and have the car delivered so I wouldn’t c Made the whole process so easy. I was out of town in a different state and he was able to get me paperwork and have the car delivered so I wouldn’t come home and be without transport. Best buying experience ever. Cal, the sales manager was phenomenal. And Chris, thank you for driving two hours in the hot Texas sun and traffic to make sure I had my vehicle. Tom thank you so much for best buying experience ever. More

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Tom As amazing! Took such good care of us! Despite some issues we still had a great experience! This was our first time shopping with this dealership and have deci Took such good care of us! Despite some issues we still had a great experience! This was our first time shopping with this dealership and have decided to continue to do future car buying through them! More

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Very helpful and amazing sales team. Everyone one helpful, understanding, and easy to work with. Everyone one helpful, understanding, and easy to work with. More

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