Tom Jardell

I purchased a used 2022 4 Runner SR 5 with 46,000 Miles and was disappointed when I picked it up after Hampton keeping it for 2 days and supposedly thoroughly inspected it. When I opened the hood I noticed and was disappointed when I picked it up after Hampton keeping it for 2 days and supposedly thoroughly inspected it. When I opened the hood I noticed that all the fluids including the power steering, brake and radiator coolant were low. Also the air filter and cabin filter were extremely dirty. Which tells me the service department didn’t even probably open the hood. They did say they changed the oil but there was no sticker on the windshield so who knows if they did that! Very disappointing customer service! More

Report | Print

Jace did a great job! Worked with me in a very professional manner. Was there for a oil change and ended up buying a vehicle.. Worked with me in a very professional manner. Was there for a oil change and ended up buying a vehicle.. More

Report | Print

The dealership was clean and orderly when I arrived for my appointment. Was greeted immediately by Ms. Hannah who went above and beyond for me. She is what I would call an honest salesman, who can say that my appointment. Was greeted immediately by Ms. Hannah who went above and beyond for me. She is what I would call an honest salesman, who can say that now a days. She made this experience the best one I’ve had looking for a used vehicle. She answered my million questions and if she did not know she immediately found the answer. She was very open and honest with me. Reassured me through the entire process. Never once was pushy or over bearing. Made sure that I was making a very informed decision when purchasing my vehicle. She checked on me throughout the several hour ordeal and never once lost her patience. Even to this day she checks on me and my vehicle. I was very blessed to have her as my advocate, she made sure that it went smoothly and checked on things when we hit a stand still with process. I could not recommend Hannah more for anyone who wants to make a smart decision in purchasing a car. 11 out of 10! More

Report | Print

I brought in my Tacoma in for a flashing A/C light, they told me it was a relay and that if the relay went out again they would have to change A/C for $4,500. I looked at other vehicles to purchase and they told me it was a relay and that if the relay went out again they would have to change A/C for $4,500. I looked at other vehicles to purchase and they told me they would only give me $7,000 for a trade in unless I replace the whole A/C unit. Then I find out that they replaced the A/C relay switches with old parts so it is guaranteed to go out and make me think the whole unit is broken. Call in to question this and they will not return my call! This is so messed up!!! More

Report | Print

Genuinely the worst customer service experience I've ever had. I had a factory recall on my airbags. I had to leave my truck there while I went to work. Whenever I picked it up, there were cracks on my winds had. I had a factory recall on my airbags. I had to leave my truck there while I went to work. Whenever I picked it up, there were cracks on my windshield. I had a preexisting crack that was small enough that I still passed inspection. When I picked my truck up, this crack spread across the entire windshield. There were new cracks above my airbag compartment on my dash too. When I called in to discuss this, Phillip didn't want to help me from the beginning. He was rude, didn't hear me out about my experience and even hung up me. I called back to further the discussion and see if there was a way we could work this out. He continued to be rude and acted as if I was not worth his time and even belittled me because this was my first time using hamptons service department. Phillip said things to try to secure deniability on his end: "weather can cause cracks to spread"... ok, then where did these new cracks come from? "You can't prove that we caused these damages" so cracks appearing on my windshield after you worked on it isn't proof?... and lastly, my favorite "the airbags are nowhere near your windshield"... my airbags that are in my dashboard, physically touching my windshield are "nowhere near" eachother according to Phillip.. He finally asked what I thought would be a good resolution and then shut me down because they don't do glass work after he already said they worked closely with a glass company. If I would've known this is the service level to be expected from Hampton Toyota, I'd have never purchased my wife's Avalon from them. You'd be better off buying a vehicle from Craigslist. At least they wouldn't belittle you over your business history eith them. More

Report | Print

My experience with Chai was truly good. First I came to buy a Tacoma and didn't do it. I hadn't an correct idea of what I want. But Chai still helpful during all the time I spent there this First I came to buy a Tacoma and didn't do it. I hadn't an correct idea of what I want. But Chai still helpful during all the time I spent there this day. So, after visiting many dealers, when I did my full idea on what I need, I directly came see Chai. And it was a good decision. He helped me so much during all the process. THANKS so much guy for being there for me. More

Report | Print

Not satisfied with sales service or management. I feel we just got the royal shaft . Now they wont even return our calls . Never again . The Girouards feom Dt. Martinville I feel we just got the royal shaft . Now they wont even return our calls . Never again . The Girouards feom Dt. Martinville More

Report | Print

Service suck. Brought my Tundra in for an A/C controller issue and Service Manager Tom, botched the diagnosis. My advise is to stay away! Brought my Tundra in for an A/C controller issue and Service Manager Tom, botched the diagnosis. My advise is to stay away! More

Report | Print

I am very satisfied with this dealership. Miss Jami an Dallas were very efficient an professional. Customer service is great, on a 1 to 10 Hampton is a 10. Miss Jami an Dallas were very efficient an professional. Customer service is great, on a 1 to 10 Hampton is a 10. More

Report | Print

They will get you in the vehicle you want. They were very helpful. The lady that help me was awesome, very patient and did everything to get me in the car I wanted. Thanks again They were very helpful. The lady that help me was awesome, very patient and did everything to get me in the car I wanted. Thanks again More

Report | Print