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Tom Floystrop
Tom Floystrop at Jim Ellis Buick GMC Mall of GA

Tom Floystrop

Service Consultant

Jim Ellis Buick GMC Mall of GA

3600 Buford Drive
Buford, GA 30519

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4.4
45 Reviews
4.4

45 Reviews

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45 Reviews of Tom Floystrop

August 21, 2025

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Employee Rating

Wonderful. . The manager..Nick assisted and the issues were fixed immediately. I am very pleased with the service here. More

by bj hasan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Nick Rose

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August 11, 2025

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Employee Rating

The service part staff have smiles on their face but their actions are racist and very vulgar they do service no one stars I wish there were minus stars More

by Lucy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: I'don't no name service part desk one lady

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Aug 12, 2025

Jim Ellis Buick GMC Mall of GA responded

Hi there. We can assure you that we do not find this type of behavior acceptable and would like to address the situation you have described. We sincerely apologize that you had this experience with our team. Please reach out to us at your earliest convenience so we may further assist you in working towards a resolution. Jim Ellis Buick GMC Mall of Georgia (770) 872-0884.

August 07, 2025

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James and the whole Jim Ellis Team are great! ! They keep you updated on what is going on with your vehicle and give a thorough explanation!! Thank you!! More

by PAMJONES63
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: James Stecker

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Aug 11, 2025

Jim Ellis Buick GMC Mall of GA responded

We're happy you found our staff to be so supportive during your experience here at Jim Ellis Buick GMC Mall of Georgia. Please don't hesitate to reach out if there's anything additional we can do for you.

July 19, 2025

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Employee Rating

That was a good experience with you guys. First time but I was so impressed with the excellent service you provided. I think I will stick on service my car with you. More

by KIWONGE.KATAKO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: James Stecker, Ed Barnes, Kim South, Christie Ledbetter, Nick Rose, Melissa Toole, Brandon Cannon, Charles Prayor

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Jul 22, 2025

Jim Ellis Buick GMC Mall of GA responded

We appreciate your positive review about your recent experience with us! Please don't hesitate to reach out if there's anything additional we can do for you.

July 18, 2025

Dealership Rating
Employee Rating

Tom did a great job getting me in and out and getting me a loaner. More

by Johnbaileypbg
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
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Jul 22, 2025

Jim Ellis Buick GMC Mall of GA responded

We're happy you found our staff to be so supportive during your experience here at Jim Ellis Buick GMC Mall of Georgia. Feel free to reach out to us if you need anything. Have a wonderful day.

July 14, 2025

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Employee Rating

I always have great service at this location and they have a very knowledgeable staff. More

by WBROWN16
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: James Stecker, Ed Barnes, Kim South, Christie Ledbetter, Nick Rose, Melissa Toole, Brandon Cannon, Charles Prayor

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Jul 16, 2025

Jim Ellis Buick GMC Mall of GA responded

We are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

July 12, 2025

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Employee Rating

Been her multiple times with my vehicles. Every time they want to charge me anywhere from 6k to 14k for services that are recommended. I am also talked down to as if I am an idiot. Will st More

by JINSTALL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
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Jul 17, 2025

Jim Ellis Buick GMC Mall of GA responded

Thank you for your feedback. We absolutely strive to provide our customers with an efficient and professional service experience, so we are disappointed to hear that yours was not up to par. Please contact us at (770) 872-0884 to discuss your concerns, as your satisfaction is of utmost importance to us.

July 04, 2025

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Employee Rating

They greeted you with a smile and willingness to assist with your vehicle concerns. Mr. Tom Floystrop was a phenomenal Service Consultant. I appreciate his professionalism, knowledge, and support in addr More

by MICHELEDENNIS05
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Jul 10, 2025

Jim Ellis Buick GMC Mall of GA responded

We're happy to hear you had such a positive experience with our team! Feel free to reach out to us if you need anything. Have a wonderful day.

June 27, 2025

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Employee Rating

Excellent willingness to work with customers, very customer friendly, great personalities of the sales rep, sales manager, and everyone else we came in contact with More

by LAURENBLARSON
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Ed Barnes, Melissa Toole, Dmytro Darahan, Andrey Nikolaev , Shelton

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Jul 02, 2025

Jim Ellis Buick GMC Mall of GA responded

We're happy to hear you had such a positive experience with our team! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

June 27, 2025

Dealership Rating
Employee Rating

Incorrect information given by the technician to the service writer and I had to pay another shop to diagnose More

by Akcronic1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
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Jul 03, 2025

Jim Ellis Buick GMC Mall of GA responded

Please reach out to us at your earliest convenience so we may further assist you in working towards a resolution. Jim Ellis Buick GMC Mall of Georgia (770) 872-0884

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