Tom Brennan | Page 4

I called them to buy a 2017 Toyota Corolla, explained that I needed to buy and ship the vehicle for my son in NY but we lived in MA and the vehicle would be registered in MA, made a credit card deposit that I needed to buy and ship the vehicle for my son in NY but we lived in MA and the vehicle would be registered in MA, made a credit card deposit on the phone, and had the car inspected by their recommended 3rd party inspector. However, they refused to process the vehicle for purchase and shipment to NY because they said and I quote ' I was trying to trick them into shipping the car to someone who is not on the contract' The only way they could do it was if I physically signed the purchase agreement. We went back and forth about this for 2 weeks because one person would tell me the car is ready for pick up and the other it's not processed and that I needed to go sign the docs. My thinking was in 2022, with all the technology and having processed my mortgage online with secure links and docu sign, It would have saved me a lot of time and 'money' to complete the purchase online. A little due diligence like actually running my credit to know what kind of person I was would have been sufficient? But no they did not. In fact, on one occasion one of the employees called to tell me that my SSN was incorrect and it shows zero credit history? Amazing.. remember the deposit was taken off a credit card! Anyways long story short, we ended up spending 12 hours on the road just to sign the purchase agreement. They did ship the vehicle to NY the next day. When I complained to the personnel, they told me that the salesperson on the phone was not 'authorized" to discuss the process of purchasing from out of state. And that it was a requirement to drive over to have the docs physically signed. This is however contrary to their commercials which say you can buy online and you do not have to go to them for they purchase? My question is, Should the salesperson have known at the time that I needed to drive to NJ to sign docs? If he had told me that at the time I made inquiries and made the deposit, I would never have bothered to buy the vehicle. How would I as a customer know who is authorized to talk about the process and who is not? I thought the salesperson represented the company and was knowledgeable about the purchase process. Should you be training your employees? Anyways, 2 weeks after my son got the vehicle, we are still chasing the title to have the vehicle registered. Ann More

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Great dealership! Our sales person Tom was great to work with. I highly recommend this dealership to anyone interested in purchasing a used vehicle. Our sales person Tom was great to work with. I highly recommend this dealership to anyone interested in purchasing a used vehicle. More

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We went to Automotive Avenues because they have a great reputation. Unfortunately my son bought a "lemon" from a dealer in Lakewood. Automotive Avenues worked with us and were able to get my son into a g reputation. Unfortunately my son bought a "lemon" from a dealer in Lakewood. Automotive Avenues worked with us and were able to get my son into a great, safe used car. The owner Bobby even tried to help us resolve the previous situation. I can't say enough good things about Auto Ave. More

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Good dealership, Huge inventory, Great experience. Tom was easy to work with. I would Definitely Recommend Automotive Avenues! Tom was easy to work with. I would Definitely Recommend Automotive Avenues! More

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Over all l was satisfide with the entire process from begining to the end. Tom and the staff were very helpful. Thank you. begining to the end. Tom and the staff were very helpful. Thank you. More

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Really appreciate the non-negotiating aspect of your business. Really liked Tom. He was cool with us. business. Really liked Tom. He was cool with us. More

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Michelle, Mike and Tom were fantastic to deal with! This was my first time purchasing a vehicle online and it was great! I highly recommend their dealership and I'll definitely be a repeat customer. was my first time purchasing a vehicle online and it was great! I highly recommend their dealership and I'll definitely be a repeat customer. More

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Worked with Mark Gordon. He was professional, knowledgeable and courteous. Would definitely recommend him. Also Frank Sibilia was straight forward and honest. He worked with us to find our best o knowledgeable and courteous. Would definitely recommend him. Also Frank Sibilia was straight forward and honest. He worked with us to find our best option to get the car we wanted. More

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Marc Gordon was a pleasure to work with. Would use again and recommend him to friends and family Thank you very much for making this an easy purchase for me and my wife and recommend him to friends and family Thank you very much for making this an easy purchase for me and my wife More

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GREAT DEAL ! Got a 2020 Ram Laramie, 8,076 miles, 5.7 Hemi, for under $34,000, all in a few hours. Great people to work with. Highly recommend. Hemi, for under $34,000, all in a few hours. Great people to work with. Highly recommend. More

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