Todd Silva

My daughter bought a 2025 Mustang Mach-e. bought bumper to bumper coverage. 3 days after having it . the batteries messed up had to get towed back to the dealership. they tell you have to ren bought bumper to bumper coverage. 3 days after having it . the batteries messed up had to get towed back to the dealership. they tell you have to rent a car. they sell cars to 20 years old but you have to be 21 to rent a car . Then she got it and left town a couple days later and she broke down again in huntsville,tx. With the bumper to bumper coverage they make you use the ford app to get road side service. They left her on the side of the road for 5 hours on the side of a busy highway. Then towed her to ford place that doesnt work on electric cars. told her she had to rent a car from enterprise (she is only 20 so cant) . the closest one was 30 miles away . that enterprise had no fords (they only reimburse your if you rent a ford ) so we had to pay 675 dollars to rent a car and have someone 21 drive to where she was to get a car. called dealership many times no help. so if you have young adult children or for yourself dont buy from here dont buy a mach -e the (reviews i should have checked before ) state they are having battery problems. Ford will leave you on the side of road for 5 hrs + and just say its the rules they are sorry. So now car is being towed to god knows where and god knows how long we will have to pay for rental when just buying a BRAND NEW car 2 weeks ago. they will sell to young adults have you buy products like bumper to bumper but will leave them in a bind on the side of road. worst experience of my life and sad for my daughter 1st time car buyer PS you dont get the credit either for there electric car and if you google why you dont get bc of batteries. should have been my 1st clue to tell her to not do it More

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I have purchased several cars through this dealership, and the service from salesperson Richard Benitez to Lyndi Sage-Waler when I needed a loaner, to Francisco Lona when my car needed body work, to the and the service from salesperson Richard Benitez to Lyndi Sage-Waler when I needed a loaner, to Francisco Lona when my car needed body work, to the service department. I will continue to use Planet Ford on 59 North More

by jaf804@yahoo.com Verified Customer Verified Customer

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Always spot on on estimates as well as timeliness. Have multiple times offered me discounts for oil changes when money is tight. Have multiple times offered me discounts for oil changes when money is tight. More

by SEAN.BROWN300 Verified Customer Verified Customer

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The service was excellent. They did everything great. I would definitely recommend them to others They did everything great. I would definitely recommend them to others More

by nettles89 Verified Customer Verified Customer

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Professional service at it's best. Quality work with great communication and friendly faces..Rodney the service advisor always helpful. Nathan and Ken Riley in sales are a pleasure Quality work with great communication and friendly faces..Rodney the service advisor always helpful. Nathan and Ken Riley in sales are a pleasure to work with More

by TYSAM21 Verified Customer Verified Customer

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The tech that can do my service was very professional if needed again I would definitely recommend him Thank you needed again I would definitely recommend him Thank you More

by CFORDFDS Verified Customer Verified Customer

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Great service. Like the fact that they pick up my car and drop it off after service. Works best with my schedule. Like the fact that they pick up my car and drop it off after service. Works best with my schedule. More

by estaychase Verified Customer Verified Customer

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Kind, Friendly, quick service and at home service is a game changer. Highly recommended. Thanks. game changer. Highly recommended. Thanks. More

by DLILY0923 Verified Customer Verified Customer

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Always excellent service and communication in addressing any issue. Definitely recommend them for any vehicle service. any issue. Definitely recommend them for any vehicle service. More

by Chris921 Verified Customer Verified Customer

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Desiree at the rental counter was very courteous and helpful. Had a great experience at Planet ford humble. helpful. Had a great experience at Planet ford humble. More

by NICKSECRIST Verified Customer Verified Customer

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