Todd Feuerhaken

My car was in for a recall, I initially took it to another dealer on Olive but after making an appointment and dropping the car off, the dealer took 2 days and never did anything so I made an appointm another dealer on Olive but after making an appointment and dropping the car off, the dealer took 2 days and never did anything so I made an appointment with Autohaus BMW. It took a week and a half to get the appointment, I attempted to get reassurance that the procedure wouldn't take longer than what the recall suggested. Britney was my service advisor who asked if I wanted the car washed which I appreciate, because the car was already clean and I usually spend more time then the dealer so I declined. The waiting area provides suitable snacks and drinks and two separate monitors to choose programming of your liking. The bathroom was clean! I wish the gift shop had more to choose. Otherwise, my car was delivered on time as promised and the entire procedure took about an hour and 15 minutes. I was provided with a link from a text and email to watch the video on the multi-point inspection, which is very useful to see that the work was actually performed and a picture says a thousand words. I don't normally do surveys but you folks earned it, and you were all on the same sheet of music, provide exceptional service with a good attitude, Thanks Dani for the good talk and service in the gift shop as well. More

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Fantastic service! They were communicative throughout the process, insightful on their discovery (with videos), and offered a loaner while my car was being serviced. They were communicative throughout the process, insightful on their discovery (with videos), and offered a loaner while my car was being serviced. The dealership is immaculate and is catered to their customers. Highly recommend for all your BMW needs. More

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This is the best dealership that I've came across in St. Louis. I wouldn't change it for nothing in the world. They're really like family too me ! Louis. I wouldn't change it for nothing in the world. They're really like family too me ! More

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I contracted for an oil change and filter along with a new battery. They opened promptly at 7 am and I was home by 8:30. The person who obtained my information was friendly and knowledgeable. She took car new battery. They opened promptly at 7 am and I was home by 8:30. The person who obtained my information was friendly and knowledgeable. She took care of all the details so that I could sit in their comfortable, open lounge and read. The woman who checked me out was also very friendly and knowledgeable about her job. Together, along with the highly trained technician who did the actual work, they made my visit enjoyable. More

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They have great customer service, willing to go above and beyond to help you out. Great and fast service beyond to help you out. Great and fast service More

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Nick was great to work with. I highly recommend. He was easy to deal with and he understood what I was looking for and got it. Overall I have had only great things to say ab I highly recommend. He was easy to deal with and he understood what I was looking for and got it. Overall I have had only great things to say about the BMW Autohaus. More

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I ran over some white road paint with my black X2. I was devastated, not knowing how it it could be cleaned. But the detail shop was awesome. All the white paint was cleaned off of the car, even unde I was devastated, not knowing how it it could be cleaned. But the detail shop was awesome. All the white paint was cleaned off of the car, even under the fender walls. Totally impressed. While my car was with them, the service department called and told me my car needed an oil change. This is my first BMW, and so far it's been awesome !! Side Note. Also love the video that the service rep texted to me about my car. More

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Friendly staff and wonderful customer service. This will be my new go to whenever I need service This will be my new go to whenever I need service More

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Excellent service. Very meticulous and the mechanic made me aware of items that need attention. Very meticulous and the mechanic made me aware of items that need attention. More

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Pleased with the quickness of getting the vehicle in, the report and the part in from supplier to repair. Exceptional experience report and the part in from supplier to repair. Exceptional experience More

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