Toby Gray | Page 8

These guys are scam artists. I called and was promised that if I paid asking price that there would be no "add on" fees but when I arrived the "vehicle prep" fee was on the p I called and was promised that if I paid asking price that there would be no "add on" fees but when I arrived the "vehicle prep" fee was on the paperwork and I was told it could not be removed. While looking over the vehicle I realized that the radio antenna was missing. I brought this to Austin's attention and he promised they would get one in the mail but that never happened. When I called back and asked about it his response was he was waiting for another Ford Bronco Raptor to get traded in so he could take that antenna and send it to me...what?? I paid for a 3rd party to handle license and registration and was told my plates would be in the mail without lifting a finger. The plates never showed. The title was delivered but didn't require a signature and ended up in my front lawn covered in snow. When I began to inquire with Austin about the plates I was ignored. I was persistent and he finally passed me over to Toby in finance. Toby said that the DMV would refund me the money and I would have to go in and get my plates myself...the DMV disagreed. The money that I paid was never sent to the DMV. I finally got the finance managers name Ryan Durso from Austin and left 4 polite and professional voicemails over 6 days. He never returned my calls. I was trying to decide weather it was worth it to take them to court or just admit I got screwed and move on when a check magically showed up in the mail. No explanation, no justification for the amount. I cashed the check and went back to the DMV a second time and waited my turn and finally got plates over 60 days after I made my purchase. I would never consider making another purchase here. More

by Ryan.danielcraig Verified Customer Verified Customer

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The sales staff and manager was extremely helpful and courteous, made our delivery a positive experience. courteous, made our delivery a positive experience. More

by lorihasselman Verified Customer Verified Customer

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They did a great job and we appreciate the level of service that they provided. service that they provided. More

by CGOUIN Verified Customer Verified Customer

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Dealership was extremely friendly and helpful. Loved Ana Lima as our sales person! Good experience overall Loved Ana Lima as our sales person! Good experience overall More

by ktraenk Verified Customer Verified Customer

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We enjoyed meeting David. A nice fellow, well spoken, and full of information. He seemed to us to be trustworthy. Would definitely work with him again. A nice fellow, well spoken, and full of information. He seemed to us to be trustworthy. Would definitely work with him again. More

by rhh Verified Customer Verified Customer

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The staff at Lexus of Sarasota were one of the best we have ever had the pleasure of working with. From Reception, to Sales, to Finance to Mangement everyone was completely accommodating, positive and a have ever had the pleasure of working with. From Reception, to Sales, to Finance to Mangement everyone was completely accommodating, positive and a pleasure to work with. I would highly recommend Lexus of Sarasota!! More

by howiepike Verified Customer Verified Customer

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Outstanding Experience at Lexus of Sarasota Our experience at Lexus of Sarasota was truly outstanding from start to finish. The entire team went above and beyond to ensure that every aspect of our experience at Lexus of Sarasota was truly outstanding from start to finish. The entire team went above and beyond to ensure that every aspect of our visit was smooth, professional, and enjoyable More

by RDunbar4 Verified Customer Verified Customer

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Great place to buy a car. Very friendly helpful people. They strive to make your buying experience a good one. Very friendly helpful people. They strive to make your buying experience a good one. More

by happy car owner Verified Customer Verified Customer

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I felt comfortable and valued by Ana especially. I drove from West Palm to Sarasota because you had a specific car I wanted. The negotiating was typical dealership negotiating, which always feels l I drove from West Palm to Sarasota because you had a specific car I wanted. The negotiating was typical dealership negotiating, which always feels like a tug of war, both sides standing their ground but I felt we met in the middle in the end. I know numbers have to be shifted to make it look good, pencils sharpened etc. But Anna is your true gem! She was very accommodating helping me through a bit of a jam. She actually picked me up at the hotel and drove me to the dealership because I couldn't find the keys to my rental! (I never did find them.) She went the extra mile, with gifts and friendliness, made me feel valued and comfortable. I was disappointed there was only one key fob with the car. So what happens a couple weeks after I drove it home? Another key fob came in the mail! She's one of those sales people that understands that actions after the fact can be just as impressive and appreciated. More

by martzruest Verified Customer Verified Customer

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This is my 5th Lexus and I have had the same sales rep for all vehicles. Great customer service and trusting relationship. for all vehicles. Great customer service and trusting relationship. More

by syanics Verified Customer Verified Customer

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