Toby Gray

They friendly, polite and found what you were looking for and if they did not have the vehicle they asked the right questions to help you find a suitable one with no pressure. and if they did not have the vehicle they asked the right questions to help you find a suitable one with no pressure. More

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Ana is an exceptional sales executive. She's personable, intelligent, kind, knowledgeable and extremely patient. Glad we got to work with her. She's personable, intelligent, kind, knowledgeable and extremely patient. Glad we got to work with her. More

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It is difficult to judge Lexus of Sarasota because of the extensive remodeling. But, I do give the company 5 stars for continuing their customer service during the construction disruption. extensive remodeling. But, I do give the company 5 stars for continuing their customer service during the construction disruption. More

by dldmorrill Verified Customer Verified Customer

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Outstanding experience from start to finish, from the salesman Jamie to the sales and business managers, to final detail. They bring a level of professionalism not often encountered in the car buisiness. salesman Jamie to the sales and business managers, to final detail. They bring a level of professionalism not often encountered in the car buisiness. 10/10 would recommend. More

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The entire sales/front end staff is a group of true, customer oriented professionals that are to be commended. The service department part that was charged with the simple task of installing body side customer oriented professionals that are to be commended. The service department part that was charged with the simple task of installing body side moldings and prepping/detailing the vehicle for delivery failed miserably. They cost me money in insurance because the vehicle was not delivered as promised. The customer follow-up after delivery is also superior to anything I have ever experienced in my 50+ years of driving/purchasing/leasing vehicles. The dealership just needs to "clean-up" their detail/get ready department. More

by pdbdabfet Verified Customer Verified Customer

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Very organized with great customer service! Greg, our sales rep. and Toby, our finance guy were great! Greg, our sales rep. and Toby, our finance guy were great! More

by jacqueline.mclanahan Verified Customer Verified Customer

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What makes this dealership the best is Tom McOmber, my salesperson of over 15 years at Lexus of Sarasota. Even with the change of ownership, 3 years ago, they’ve got over the slight hiccups in the beginni salesperson of over 15 years at Lexus of Sarasota. Even with the change of ownership, 3 years ago, they’ve got over the slight hiccups in the beginning.I believe they’re continued success is because of knowledgeable people like Tom and his long lasting customer relations. More

by annettecb Verified Customer Verified Customer

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Rick was great to work with. Not only did he do his best to get me the best deal out of the dealerships I was getting quotes from, the delivery of the vehicle was smooth and fai Not only did he do his best to get me the best deal out of the dealerships I was getting quotes from, the delivery of the vehicle was smooth and fairly quick considering how busy the dealership was that day. My wife loves her new Lexus RX350h. More

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In Dec. of 2024 I bought a brand new vehicle at another dealership that ended up being a lemon. I was completely hesitant to buy ANYTHING let alone a more ex of 2024 I bought a brand new vehicle at another dealership that ended up being a lemon. I was completely hesitant to buy ANYTHING let alone a more expensive car but the fairness, peace of mind, knowledge & kindness our salesman Jeffrey (& the entire staff) gave us was worth EVERY penny. I'm officially hooked on Lexus and will never deal with another dealership again!! I couldn't be happier!! More

by katemilligan223 Verified Customer Verified Customer

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Poor transaction experience at the time of purchase. Decent initial follow up from GM, but no resolve. Financial experience a disaster. Car purchased with AC not working (2023 vehicle, 15000 miles) k Decent initial follow up from GM, but no resolve. Financial experience a disaster. Car purchased with AC not working (2023 vehicle, 15000 miles) key faub battery dead More

by dkeough1 Verified Customer Verified Customer

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