I do recommend the dealer.
They serve you kindly, and the work is done on time. Five stars to the staff.
They serve you kindly, and the work is done on time. Five stars to the staff.
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by MASTERCH0
Verified Customer
Verified Customer
Service Price Transparency
Aug 08, 2025 -
Gordie Boucher Village Ford of Thiensville responded
Thank you for the kind words for our service department! We look forward to sharing your compliments with them. Please don't hesitate to let us know if we can be of further assistance.
Adam Swanson
Service Manager
262-242-1100
After I unexpectedly encountered a 15 MPH speed bump that
Milwaukee placed in the middle a 25 MPH residential street--rather than actually enforcing their own traffic laws--I dropped off my Mustang after dri
Milwaukee placed in the middle a 25 MPH residential street--rather than actually enforcing their own traffic laws--I dropped off my Mustang after driving home--very slowly. Next day I talked to Adam about the situation. He suggested a full front-end and suspension inspection. I agreed. Later, Service Technician, Justen, sent me a detailed video with the results of his inspection. Surprisingly, all components were solid and roadworthy. He suggested a front-end alignment, but otherwise, no other damage or repairs needed. Great. Within a few hours, Angie called and pronounced it ready for my pickup. Later that day, I stopped by to buy an additional spare Mustang key fob. Mr. Bauer from parts actually walked out to my car with the fob to assure it worked and programmed it before charging me for the part. Very helpful. On my way out, I talked with Tim who gladly scheduled a Works appointment for my truck in the following week.
Quite a team effort providing exceptional customer service from Boucher Village Ford's Service and Parts departments. Thanks everyone.
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by TX FLOOD
Service Price Transparency
Jun 23, 2025 -
Gordie Boucher Village Ford of Thiensville responded
Thanks for sharing about your experience with Gordie Boucher Village Ford of Thiensville. We appreciate your business and hope to see you again soon!
Mike Wemmer
Service Manager
262-242-1100
I wish that service would leave a mileage sticker on the
windshield after my oil changes.
windshield after my oil changes.
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by DENNISFEDERALTOOL
Verified Customer
Verified Customer
Service Price Transparency
Jun 24, 2025 -
Gordie Boucher Village Ford of Thiensville responded
Dennis, thank you for taking the time to share your thoughts on working with our service team. We're glad to hear we delivered such a great experience!
Mike Wemmer
Service Manager
262-242-1100
Kept in constant communication and went above
expectations in ensuring I was taken care of.
expectations in ensuring I was taken care of.
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by Jane
Verified Customer
Verified Customer
Service Price Transparency
Jun 02, 2025 -
Gordie Boucher Village Ford of Thiensville responded
Thank you for choosing Gordie Boucher Village Ford of Thiensville. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again!
Mike Wemmer
Service Manager
262-242-1100
I purchased a set of four tires last year.
was told my tire lug nuts needed to be replaced at recent
Service. I was not shone any problem with the lug nuts.
was told my tire lug nuts needed to be replaced at recent
Service. I was not shone any problem with the lug nuts.
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by popearl15
Verified Customer
Verified Customer
Service Price Transparency
May 25, 2025 -
Gordie Boucher Village Ford of Thiensville responded
Thank you for your review. We're sorry your visit didn't go as planned, and we'd like to address these issues with our team. If it's possible to discuss your visit in more detail, please send us a message with your contact information so that we can reach out. We strive to make sure that all of our customers leave happy, and it's disappointing to learn that we missed the mark here.
Mike Wemmer
Service Manager
262-242-1100
The dealer figured out what I needed done and did a
perfect job doing it. The vehicle was fixed properly and no on will see any thing what happened to it. The repair looks fantastic.
perfect job doing it. The vehicle was fixed properly and no on will see any thing what happened to it. The repair looks fantastic.
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by DAVE53223
Verified Customer
Verified Customer
Service Price Transparency
May 21, 2025 -
Gordie Boucher Village Ford of Thiensville responded
It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Gordie Boucher Village Ford of Thiensville!
Mike Wemmer
Service Manager
262-242-1100
Really great service and always happy with the work.
Promptly get you in, and reasonable price! REALLY satisfied!!!
Promptly get you in, and reasonable price! REALLY satisfied!!!
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by Ric
Verified Customer
Verified Customer
Service Price Transparency
May 08, 2025 -
Gordie Boucher Village Ford of Thiensville responded
Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Gordie Boucher Village Ford of Thiensville. We look forward to having you as one of our valued customers for many more years to come!
Mike Wemmer
Service Manager
262-242-1100
Did a great job repairing my vehicle.
Kept me well informed on progress. They are my go to body shop. Hope I don’t need them too much.
Kept me well informed on progress. They are my go to body shop. Hope I don’t need them too much.
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by seniorbikeboy
Verified Customer
Verified Customer
Service Price Transparency
May 02, 2025 -
Gordie Boucher Village Ford of Thiensville responded
We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit.
Mike Wemmer
Service Manager
262-242-1100
Angela is fantastic!
Whenever, I come in she is in good spirits, helpful and great to work with.
Whenever, I come in she is in good spirits, helpful and great to work with.
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by GEORGESLADKY
Verified Customer
Verified Customer
Service Price Transparency
Apr 29, 2025 -
Gordie Boucher Village Ford of Thiensville responded
George, we are very happy to hear that Angela provided you with such a positive experience! We sincerely value your business and look forward to your next visit.
Mike Wemmer
Service Manager
262-242-1100
Great, friendly staff with services that go above and
beyond, even willing to pick up my car at no cost.
beyond, even willing to pick up my car at no cost.
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by Kristine
Verified Customer
Verified Customer
Service Price Transparency
Apr 11, 2025 -
Gordie Boucher Village Ford of Thiensville responded
Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Gordie Boucher Village Ford of Thiensville. We look forward to having you as one of our valued customers for many more years to come!
Mike Wemmer
Service Manager
262-242-1100