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Tiki N
Tiki N at Universal Mitsubishi

Tiki N | Page 13

Finance Manager

Universal Mitsubishi

5015 Van Nuys Blvd
Sherman Oaks, CA 91403

Contact Me
4.7
349 Reviews

My customer always refer me to there friends and family. I am grateful for my customers who allow me to be the leader in sales at our dealership.

Dealership Experience

13 yrs

Industry Experience

13 yrs

Languages Spoken

Armenian Armenian

English English

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4.7

349 Reviews

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349 Reviews of Tiki N

October 24, 2023

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Employee Rating

No nonsense, straight to the point. Knowledgeable personnel. Negotiations were done over the email, which saved quite some time. More

by maxim.troukhan
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Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Ivan Pastushenko

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October 20, 2023

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Employee Rating

Great staff, friendly and attentive. Everyone was very welcoming, stress free car shopping. Recommend it. More

by Adan M
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Zakk Kim

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October 16, 2023

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Employee Rating

They were really patient throughout the process and very nice especially tiki who took the time to walk me through the process thanks so much. More

by jamesygl
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
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October 06, 2023

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Employee Rating

Thank you to the service department for their and concern dealing with the problem of my vehicle. More

by jeffreymartin42
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Armen Yagubyan

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September 19, 2023

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Employee Rating

Universal Mitsubishi gave a good price for oil change. They are doing good job and fast. More

by BALARMUKESH
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Zakk Kim, Bobby Gharibian, Armen Yagubyan

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August 31, 2023

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Employee Rating

Tiki and JC were great to work with, and we love our new Outlander PHEV. A positive car buying experience! More

by JG
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: JC Gonzalez

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Sep 06, 2023

Universal Mitsubishi responded

Thank you so much for your kind words. It's rewarding and humbling to read someones joy for their New Outlander PHEV. Enjoy it for many years to come. Stay safe, Carlos De La Luz General Sales Manager carlos@universalmitsubishi.com

August 31, 2023

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Employee Rating

Carlos, Tiki, and Zakk were great! The entire team worked together and played their part in my new car purchase. I was very pleased with their deal, trade-in, and care of my new car! More

by Keith
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Zakk Kim, Carlos De La Luz

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Sep 06, 2023

Universal Mitsubishi responded

Hello Keith, I...we appreciate you taking the time to share your experience. On behalf of Tiki, Zakk, myself and our entire staff.... Thank you, enjoy your Outlander for many years to come. Stay safe, Carlos De La Luz General Sales Manager carlos@universalmitsubishi.com

August 30, 2023

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Employee Rating

Tiki was great! She helped us buy out new Mitsubishi outlander and we are loving it! Thank you! More

by gor_hovsepyan
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
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Sep 06, 2023

Universal Mitsubishi responded

Hello Gor, I'm glad to read the joy and excitement of your New Outlander. I apprecite you taking the time to share your experience. Enjoy your Outlander for many years to come and don't forget to stop by and say hello. Stay safe, Carlos De La Luz General Sales Manager carlos@universalmitsubishi.com

August 29, 2023

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Employee Rating

Pressured me into signing contract without letting me read through and never gave me a copy of receipt for the APR interest rates. I have good credit and I’m got a huge interest rate. Never let me negoti More

by marcusgaye13
Sales Price Transparency
Purchase Time
Recommend Dealer
No

Other Employees Tagged: Saul Turcios, Armen Yagubyan

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Sep 05, 2023

Universal Mitsubishi responded

Hello Marcus, I appreciate you expressing the sentiments of your experience. I must say I'm slightly puzzled. You appeared to be extremely satisfied thru out your visit. I'll gladly make myself available if you'd like to discuss your experience any further. We do not pressure anyone to do anything they are uncomfortable with. There's often a miss perception when it comes to interest rates. We, as a dealer, do not dictate an APR, banks determine your APR based on Credit profile, history and lastly score. You are always at liberty to find your own financing, you are not obligated to the terms our lenders offered. As far as pricing, we market a slogan throughout our website "100% TRANSPARENCY...NO GIMMICKS...NO ADD-Ons" this insures you are getting our best price up front without the need to uncomfortably haggle. Although I feel we handled everything professionally, I sincerely apologize your having remorse. As I said at the beginning, I'll happily sit with you and go over your transaction to go over any questions you may have. Stay safe, Carlos De La Luz General Sales Manager carlos@universalmitsubishi.com

August 29, 2023

Dealership Rating
Employee Rating

The universal Mitsubishi team was extremely helpful and helped a lot in the leasing process. More

by Suri
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Ivan - 5 star

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Sep 03, 2023

Universal Mitsubishi responded

Thank you so much for sharing your experience and 5 Star's. Enjoy your Outlander PHEV for years. Stop by and say hello on your next visit. Stay safe, Carlos De La Luz General Sales Manager carlos@universalmitsubishi.com

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