Tiffany Wessel | Page 9

DCH Kay Honda responded

We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you as quickly as possible. If you would be willing to continue the conversation, we would appreciate the opportunity to address your concerns. Please let us know the best way to reach you. Ken Kallok Service Director

DCH Kay Honda responded

Thank you for the 5-star feedback and for trusting us with service on your Honda. It’s great to hear the recent improvements have made a difference and that Tiffany’s professional honesty and timely updates kept everything efficient. We look forward to welcoming you back.

DCH Kay Honda responded

Your kind words about Tiffany’s clear communication and courteous approach truly brighten our day. It’s wonderful to hear you found our pricing fair during your Honda Ridgeline service. Thank you for the five-star rating and we look forward to assisting you again.

DCH Kay Honda responded

We're sorry that you didn't have a completely satisfying visit. Would it be possible for someone from our management team to reach out to you directly to discuss this? We'd love the opportunity to address any issues with our team here. Thank you for your time, and hopefully, we can get to the bottom of this. Ken Kallok Service Director

DCH Kay Honda responded

We are sorry to hear that you didn't have a 5-star experience and apologize for any inconvenience. Please don't hesitate to reach out to us directly if you'd like to discuss this matter in more detail. We appreciate your business and hope you will give us another opportunity to serve you! Ken Kallok Service Director

DCH Kay Honda responded

Thank you for sharing your experience. It’s wonderful to hear that Tiffany provided friendly support, addressed your concerns, and kept you informed throughout your Honda Prologue service. We look forward to assisting you again.

DCH Kay Honda responded

We’re glad to hear Tiffany resolved your starter issue by locating a replacement swiftly and installing it right away so your Honda was back on the road promptly. Thanks for the five star review.

DCH Kay Honda responded

Thank you for letting us know how smooth the service was for your Honda CR-V. We’re glad the discounted appointment schedule, easy drop off, and well-stocked parts counter made things convenient. Tiffany and our team look forward to helping you again.

DCH Kay Honda responded

Thank you for calling out how swiftly we identified the issue, ordered the part, and got your CR-V back on the road in four days. We’re pleased the repair met your expectations. Tiffany and our service team appreciate your feedback and look forward to helping you again.

DCH Kay Honda responded

Thank you for highlighting our team’s polite and professional service. Tiffany was happy to arrange the loaner so you could continue your day while we completed the recall on your Honda CR-V. We appreciate your 5-star review and look forward to helping you again.