Tiffany Wessel | Page 64

not happy at all Called days ahead to schedule an appointment for Saturday. I have a 2019 accord and needed oil change and some issues that i noticed with the car. Lik Called days ahead to schedule an appointment for Saturday. I have a 2019 accord and needed oil change and some issues that i noticed with the car. Like my gears grinding between 2nd and 3rd gear. My clutch needed to be looked at. A rattling noise that i have inside the cabin and driver said seat making loud clicking sound I was greeted by Tiffany and when i mentioned the issues she right away started telling me that we might not be able to do it since they were short on technicians being that it was Saturday. I explained to her and told her that i called and scheduled an appointment, i should have been told before coming that this wont be taken care off not after me driving for an hour to get there. also requested for a tech to test drive my car. She said that they will look at it and let me know. 1 hour latter of my car siting in the lot regardless of the appointment i was still waiting for they to take the car in. Finally after me speaking to the Tiffany again and complained that whats the point of setting up appointments if they will not honor them she got my car in. The tech did the oil change and returned the car. I have the service papers and was told by Tiffany that the tech test drove my car and found no issues with clutch, transmission or drivers seat clicking. the thing that they didn't realize is that i have a dash cam and could see the whole thing. Tech just changed the oil and never test drove my car or looked at the other issues that i mentioned. Not a good way to treat high paying customer, at least dont lie to me. Keep in mind i leased my car from them. More

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Warranty replacement Starter replaced under warranty. Car diagnostics were tested to verify if the issue was the starter, battery, ignition, or charging system. The diagno Starter replaced under warranty. Car diagnostics were tested to verify if the issue was the starter, battery, ignition, or charging system. The diagnostics verified the started was bad. Took 15 minutes to verify warranty and the new starter was in stock and replaced within 2 hours. More

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friendly Brought my car in for service. Workers were friendly and attentive. knowledgeable about the vehicle. Price is a bit inflated, like most dealerships. Brought my car in for service. Workers were friendly and attentive. knowledgeable about the vehicle. Price is a bit inflated, like most dealerships. Other than cost, this was a good experience. More

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Tiffany was very professional and I will continue to have ALL of my Hondas serviced there. I have also purchased several cars from this dealership and will return in the future to purchase again. ALL of my Hondas serviced there. I have also purchased several cars from this dealership and will return in the future to purchase again. More

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I would recommend KAY Honda to all my friends. The staff is very friendly and the service is always done right and on time. I only buy my cars and service them at KAY Honda. is very friendly and the service is always done right and on time. I only buy my cars and service them at KAY Honda. More

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Carlos was a great help and very nice to deal with. I Highly recommend carlos to all my friends and family. Very impressed with him and the dealership. Highly recommend carlos to all my friends and family. Very impressed with him and the dealership. More

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Tiffany is AMAZING at what she does and helped me every step of the way with my vehicle. I would give her 1,000 stars if I could! step of the way with my vehicle. I would give her 1,000 stars if I could! More

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excellent this is one of the nicest dealership. Tiffany Wessel is so helpful and keep me know about my car step by step. the last service i had Joe Budner an this is one of the nicest dealership. Tiffany Wessel is so helpful and keep me know about my car step by step. the last service i had Joe Budner and he was also great, They are both friendly and very helpful.. More

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I had a great experience with this Honda dealer! World class teamwork between Sales & Finance to ensure I got a great and affordable used car! Alyssia Rodriguez and James Berry, as well as Emily and MaryC class teamwork between Sales & Finance to ensure I got a great and affordable used car! Alyssia Rodriguez and James Berry, as well as Emily and MaryCae, not only dedicated their time, but truly cared & were personable!!! Thank you! More

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The Best Honda Dealer in New Jersey I’ve been coming to this dealership for sales and service since 2009 The staff is exceptional I would give 10 stars if I could I’ve been coming to this dealership for sales and service since 2009 The staff is exceptional I would give 10 stars if I could More

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