Thomas Howard
Thomas Howard at Koons White Marsh Chevrolet

Thomas Howard

Service Advisor

Koons White Marsh Chevrolet

10207 Philadelphia Road
White Marsh, MD 21162

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4.8
97 Reviews
4.8

97 Reviews

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97 Reviews of Thomas Howard

March 30, 2026

Dealership Rating
Employee Rating

I can’t recommend the service department enough! When I arrived to my appointment I realized I was an hour late I got the appointment times mixed up. Nonetheless they still took my car in even thoug More

by haventaylor03
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Nicholas Guyton

Apr 01, 2026

Koons White Marsh Chevrolet responded

Hi, thank you for rating us! We appreciate you taking the time to do this, and hope you have a great day!

March 27, 2026

Dealership Rating
Employee Rating

Every time I’m here I’m always satisfied with my results. It’s always a good day leaving this dealership. More

by jacstackhouse
Service Price Transparency
Service Communication
Recommend Dealer
Yes
Mar 30, 2026

Koons White Marsh Chevrolet responded

Hi, thank you for your review! Happy motoring!

March 26, 2026

Dealership Rating
Employee Rating

Always treated me good. Have a good friend that has been working there for many years. More

by smanning77
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jerry Morreale, Courtney Krause

Mar 29, 2026

Koons White Marsh Chevrolet responded

Hi, thank you for rating us! We appreciate you taking the time to do this, and hope you have a great day!

March 23, 2026

Dealership Rating
Employee Rating

Excellent service. Easy, quick, Tom was so professional. From checking in to picking up my vehicle. Great experience. More

by cmk90453
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Mar 26, 2026

Koons White Marsh Chevrolet responded

Thanks for the great rating! We are always happy to help!

March 23, 2026

Dealership Rating
Employee Rating

Excellent service the best in baltimore,service reps are very professional and tend to your needs as for your vehicle. xcellent service the best in Baltimore More

by ktodd0131
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Mar 26, 2026

Koons White Marsh Chevrolet responded

ktodd0131, thank you again for taking the time to let us know how we did!

March 20, 2026

Dealership Rating
Employee Rating

From start to finish, as always, everything was perfect. Everyone in the department is always willing to step in and help when needed. Love working with Tom and feel assured that my vehicle is well taken ca More

by 563jude
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Mar 22, 2026

Koons White Marsh Chevrolet responded

We always appreciate positive reviews! Thank you, and happy motoring!

March 18, 2026

Dealership Rating
Employee Rating

Great service didn't have to wait long service reps very polite told what needed to be done and not pushing to get things done and don't need it More

by albrechts2525
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Mar 21, 2026

Koons White Marsh Chevrolet responded

albrechts2525, thank you again for taking the time to let us know how we did!

March 16, 2026

Dealership Rating
Employee Rating

The service was amazing! Everyone was so friendly and kind! The waiting room is comfortable and service was quick! More

by terry.gover
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Mar 19, 2026

Koons White Marsh Chevrolet responded

Thanks for the great rating! We are always happy to help!

March 16, 2026

Dealership Rating
Employee Rating

Technicians were able to identify the root of my issues and correct in a one visit. I'm very pleased with the service received More

by brittanylee514
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Mar 19, 2026

Koons White Marsh Chevrolet responded

Hi, thanks so much for rating us so high! Be safe on the road!

March 13, 2026

Dealership Rating
Employee Rating

Prompt efficient service. They scheduled us quickly, effectively diagnosed the issue, and repaired the problem the same day. More

by jsnappjr
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Mar 18, 2026

Koons White Marsh Chevrolet responded

Hi, thank you for rating us! We appreciate you taking the time to do this, and hope you have a great day!

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