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Thomas Hackett
Thomas Hackett at DCH Wappingers Falls Toyota

Thomas Hackett

Assistant Service Manager

DCH Wappingers Falls Toyota

1349 Route 9
Wappingers Falls, NY 12590

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4.8
810 Reviews

Dealership Experience

12 yrs, 3 mos

Languages Spoken

English English

4.8

810 Reviews

Write a Review

810 Reviews of Thomas Hackett

January 31, 2026

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Employee Rating

Joseph Degroat has sold us our second car in 18 Mos and he is fantastic. More

by eegeland
Recommend Dealer
Yes

Other Employees Tagged: Thomas Hackett

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Feb 01, 2026

DCH Wappingers Falls Toyota responded

Thank you for the wonderful feedback! We’re thrilled to hear that L. Joseph Degroat has helped you not just once, but twice in the past 18 months. We appreciate your trust and are glad he made the experience fantastic! 🚗⭐

January 30, 2026

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Employee Rating

My experience with DCH is always top notch and professional. I have no worries when I bring my car there for service. More

by chris_dam
Recommend Dealer
Yes

Other Employees Tagged: Thomas Hackett

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Jan 30, 2026

DCH Wappingers Falls Toyota responded

Thank you for the kind words! We’re glad to hear your experiences with DCH are always top-notch and professional, and that you feel confident bringing your car in for service. We truly appreciate your trust and support.

January 27, 2026

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Employee Rating

Love the new video service techs send. Waiting room comfortable but the best experience is always with Thomas Hackett. He's awesome. Knowledgeable and friendly. Give him an all star employ More

by drag2cu
Recommend Dealer
Yes

Other Employees Tagged: Thomas Hackett

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Jan 27, 2026

DCH Wappingers Falls Toyota responded

Thank you for the awesome feedback! We’re glad you’re enjoying the new service videos and the comfortable waiting area. Thomas Hackett truly is a standout, and we appreciate you recognizing his knowledge and friendly service. We’ll be sure to share your kind words with him!

January 22, 2026

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Employee Rating

Very professional My experience was exceptional. The staff demonstrated high professionalism and courtesy. I would recommend this establishment to my colleagues and friends. More

by Mprimo72
Recommend Dealer
Yes

Other Employees Tagged: Thomas Hackett

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Jan 23, 2026

DCH Wappingers Falls Toyota responded

Thank you for sharing your experience! We’re delighted to hear that our team provided exceptional service with professionalism and courtesy. Your recommendation truly means a lot to us, and we appreciate your support. We look forward to welcoming you back in the future!

January 14, 2026

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Lauren Fusaro is an excellent Toyota service adviser! She is knowledgeable, professional and courteous in explaining car problems and service difficulties on my 15 year old Toyota Highlander with 55,000 More

by JWLEE242
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Lauren Fusaro

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Jan 14, 2026

DCH Wappingers Falls Toyota responded

Thank you for your great review! We’re happy to hear that Lauren Fusaro provided knowledgeable, professional, and courteous service. We’ll be sure to share your kind words with her and our team. Thank you for trusting us with your Toyota Highlander!

January 11, 2026

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Employee Rating

Terrific dealership. Judy Deems was wonderful in making sure we/our car was ready for our trip. We had a very tight schedule with a sudden service need. More

by EXRC
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Melissa Tyler, Jason Gasiunas, Mathew Rivera, Judy Deems, Lauren Fusaro

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Jan 12, 2026

DCH Wappingers Falls Toyota responded

Thank you for the wonderful review! We’re so glad we could help get your car ready in time for your trip, especially on such a tight schedule. Judy Deems will be thrilled to hear your kind words. We truly appreciate your trust and wish you safe and happy travels!

January 10, 2026

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Employee Rating

It was an easy experience I wish I had brought a coupon It was pricey More

by Danas1216
Recommend Dealer
Yes

Other Employees Tagged: Thomas Hackett

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Jan 11, 2026

DCH Wappingers Falls Toyota responded

Thank you for sharing your feedback! We’re glad to hear that your experience was easy and smooth. We also appreciate your comments regarding pricing, and we understand how important value is. Please be sure to check with us about any available coupons or specials in the future—we’re always happy to help. We look forward to serving you again!

January 05, 2026

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Employee Rating

Lauren has been great always. Mechanic great also, talked to us in person. Thank you More

by mroczek06
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Melissa Tyler, Jason Gasiunas, Mathew Rivera, Judy Deems, Lauren Fusaro

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Jan 05, 2026

DCH Wappingers Falls Toyota responded

Thank you for the 5-star review! We’re so happy to hear that Lauren consistently provides great service and that our mechanic took the time to speak with you personally. We truly appreciate your kind words and your trust in our team. We look forward to assisting you again at DCH Wappingers Falls Toyota!

January 05, 2026

Dealership Rating
Employee Rating

Judy Deems is fantastic. We were going on a trip. The car needed repair with hardly any time available. She managed to get us in, have the repair i & we were able to leave o More

by EXRC
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Melissa Tyler, Jason Gasiunas, Mathew Rivera, Judy Deems, Lauren Fusaro

Report | Print
Jan 05, 2026

DCH Wappingers Falls Toyota responded

Thank you for the 5-star review! We’re thrilled to hear that Judy went above and beyond to get your vehicle taken care of in such a short timeframe. Making sure you could leave on time for your trip is exactly the level of care we strive for. We’ll be sure to share your kind words with Judy and our service team. We truly appreciate your trust and look forward to assisting you again in the future!

January 02, 2026

Dealership Rating
Employee Rating

I loved it. I was highly impressed I found it to be a very well laid out facility with excellent staff and service More

by Bexarhakos
Recommend Dealer
Yes

Other Employees Tagged: Thomas Hackett

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Jan 03, 2026

DCH Wappingers Falls Toyota responded

Thank you for the wonderful feedback! We’re thrilled to hear you were highly impressed and enjoyed our well-laid-out facility along with the excellent staff and service. We truly appreciate your kind words and look forward to welcoming you back again soon.

Jan 03, 2026

Bexarhakos responded

Thank you very much. I'm looking forward to my next service appointment.

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