Dealer Reviews
Cars for Sale
Write a Review
Dealer Log In
Cars for Sale
Write a Review
View All Employees
Thomas Hackett
Thomas Hackett at DCH Wappingers Falls Toyota

Thomas Hackett

Assistant Service Manager

DCH Wappingers Falls Toyota

1349 Route 9
Wappingers Falls, NY 12590

Contact Me
4.8
780 Reviews

Dealership Experience

12 yrs

Languages Spoken

English English

4.8

780 Reviews

Write a Review

780 Reviews of Thomas Hackett

October 31, 2025

Dealership Rating
Employee Rating

It’s a Great place , great people, it’s the only place I bring my cars . More

by CSERVAK20
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Mathew Rivera, Andrew Bartko, Judy Deems, Lauren Fusaro

Report | Print
Oct 31, 2025

DCH Wappingers Falls Toyota responded

Thank you for your kind words! We’re thrilled to hear that you trust us with all your vehicles and enjoy the experience with our team. We truly appreciate your loyalty!

October 19, 2025

Dealership Rating
Employee Rating

They are very friendly and honest also explain everything in detail I would recommend them thank for being so friendly. More

by kdimassimo34
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Melissa Tyler, Jason Gasiunas, Mathew Rivera, Andrew Bartko, Judy Deems, Lauren Fusaro

Report | Print
Oct 20, 2025

DCH Wappingers Falls Toyota responded

Thank you for your wonderful feedback! We’re so glad to hear that our team was friendly, honest, and thorough in explaining everything. We truly appreciate your recommendation and kind words!

October 14, 2025

Dealership Rating
Employee Rating

Very clear as to work to be performed and carried out expeditiously. Only slight issue was that parts needed for recall were not available. More

by GILLAH
Recommend Dealer
Yes

Other Employees Tagged: Thomas Hackett

Report | Print
Oct 15, 2025

DCH Wappingers Falls Toyota responded

We appreciate you taking the time to share your experience! It’s great to hear that our team was clear and efficient in completing the work. We apologize for the delay with the recall parts and thank you for your patience as we get everything resolved.

October 09, 2025

Dealership Rating
Employee Rating

Great place for service. Every one in the service department is great to deal with. More

by ahm.spitfire
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Melissa Tyler, Jason Gasiunas, Mathew Rivera, Judy Deems, Lauren Fusaro

Report | Print
Oct 09, 2025

DCH Wappingers Falls Toyota responded

Thank you for the kind words! We're glad to hear you had a great experience with our service team. We truly appreciate your support and look forward to seeing you again!

October 03, 2025

Dealership Rating
Employee Rating

Everyone was courteous and professional! Truck was completed when promised.i really liked the video and updates as my truck was being inspected. Highly recommend! Good job guys and girls!!! More

by David.Lazorischak
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Melissa Tyler, Lauren Fusaro

Report | Print
Oct 03, 2025

DCH Wappingers Falls Toyota responded

David, thank you for your wonderful feedback! We’re delighted to hear that our team was courteous and professional, and that your truck was completed as promised. It’s great to know you appreciated the video updates during the inspection. We truly value your recommendation—thanks so much!

September 26, 2025

Dealership Rating
Employee Rating

I've been going here for about 20 years. Wouldn't think of going anywhere else More

by NANANN69
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Robert Goldberg, Melissa Tyler, Jason Gasiunas, Mathew Rivera, Judy Deems, Lauren Fusaro

Report | Print
Sep 27, 2025

DCH Wappingers Falls Toyota responded

Thank you for being such a loyal customer over the past 20 years! We truly appreciate your trust and support and look forward to continuing to serve you for many more years to come.

September 26, 2025

Dealership Rating
Employee Rating

Atmosphere was ok. Wait time was decent. Waiting was clean and up to par. Ok visit More

by Terryannsmith562
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Melissa Tyler, Mathew Rivera, Judy Deems

Report | Print
Sep 26, 2025

DCH Wappingers Falls Toyota responded

We're glad to hear that your visit met expectations and that you found the waiting area clean and comfortable. If there’s anything we can do to make your next visit even better, we’d love to hear your suggestions. We appreciate your time and look forward to seeing you again.

September 25, 2025

Dealership Rating
Employee Rating

Dealership communicated efficiently, was thorough and exceeded my expectations with respect to time and value. More

by Laurie
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Melissa Tyler, Mathew Rivera

Report | Print
Sep 25, 2025

DCH Wappingers Falls Toyota responded

We're so pleased to hear that our team exceeded your expectations in both time and value. Efficient communication and thorough service are top priorities for us, and it’s great to know that came through in your experience. We truly appreciate your support and look forward to serving you again in the future!

September 15, 2025

Dealership Rating
Employee Rating

I felt like there was nothing to think about. The dealership knew what they were doing. More

by DSCIANNA
Recommend Dealer
Yes

Other Employees Tagged: Thomas Hackett

Report | Print
Sep 16, 2025

DCH Wappingers Falls Toyota responded

Thank you for your feedback! We’re glad our team made the process easy and confident for you. We appreciate your trust in us!

September 14, 2025

Dealership Rating
Employee Rating

When I have a appt. They are always on time will have back on the road as soon as possible More

by Bob
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Mary Berenguer, Dylan Abell, Jaime GarciaMuniz, Jason Gasiunas, Judy Deems, Lauren Fusaro

Report | Print
Sep 14, 2025

DCH Wappingers Falls Toyota responded

Thank you for your feedback, Bob! We’re glad to hear our team keeps your appointments on time and gets you back on the road quickly. We truly appreciate your support! 🚗✨

1
2
...
78

Dealership Inventory (255 Vehicles)

used 2020 Jeep Wrangler Unlimited car, priced at $28,990
2020 Jeep Wrangler Unlimited
used
Bright White Clearcoat exterior
Automatic
Four-wheel Drive
$28,990
View Details
used 2023 Chevrolet Express 2500 car, priced at $28,991
2023 Chevrolet Express 2500
used
Summit White exterior
Automatic
Rear-wheel Drive
$28,991
View Details
used 2019 Honda Civic car, priced at $20,991
2019 Honda Civic
used
Aegean Blue Metallic exterior
Automatic
Front-wheel Drive
$20,991
View Details
used 2022 Toyota 4Runner car, priced at $42,492
2022 Toyota 4Runner
used
Magnetic Gray Metallic exterior
Automatic
Four-wheel Drive
$42,492
View Details
used 2022 Buick Encore GX car, priced at $22,492
2022 Buick Encore GX
used
Summit White exterior
Automatic
All-wheel Drive
$22,492
View Details
used 2022 Honda Accord Hybrid car, priced at $23,991
2022 Honda Accord Hybrid
used
Lunar Silver Metallic exterior
Automatic
Front-wheel Drive
$23,991
View Details
View All Inventory