Thankful Ackerman | Page 4

Overall, I had a great experience and would definitely recommend this dealership to my family. The process was smooth, and everything was handled efficiently. However, I do wish the person at the front de recommend this dealership to my family. The process was smooth, and everything was handled efficiently. However, I do wish the person at the front desk had been a bit more friendly and welcoming. First impressions matter, and a warm greeting can really set the tone for the rest of the visit. More

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Everything was smooth and easy. Everyone was kind, respectful, and extremely helpful. Would recommend them to anyone. Everyone was kind, respectful, and extremely helpful. Would recommend them to anyone. More

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My salesmen was great and the financial guy was great but the manager low balled my trade in luckily my salesmen fought and got it closer to what I was expecting but a little low. I wouldn’t mind working wit the manager low balled my trade in luckily my salesmen fought and got it closer to what I was expecting but a little low. I wouldn’t mind working with the salesmen or financial guy again but because of that slap in the face of an offer on my trade in I will never go there again More

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more time needs to be allotted for review of new car and new car features -- this process was very rushed new car features -- this process was very rushed More

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This was my first experience buying a car by not being there in-person, as I live in Ohio. And I must say, I had a great car buying experience with Thankful as my Sales Consultant! She was very responsi there in-person, as I live in Ohio. And I must say, I had a great car buying experience with Thankful as my Sales Consultant! She was very responsive, knowledgeable and so patient with me as we communicated primarily via email - and I had many questions :-). Finance was also a breeze with Bryan as the Finance Manager. Again, I had many questions and he was very knowledgeable and easily explained everything. I apologize, I cannot remember the man/woman's names who delivered our new car, but he kept in constant contact with me throughout his delivery/trip. I would definitely consider purchasing a future Toyota from Ed Martin Toyota and/or recommending friends or family to do the same! More

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Thankful was a great sales clerk and the FI guy afterwards. Also, did a great job. afterwards. Also, did a great job. More

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My wife and I loved working with Thankful Ackerman. As a sales person she was personable, helpful, and always low-pressure, allowing us space and time to process all the new information we needed to ta As a sales person she was personable, helpful, and always low-pressure, allowing us space and time to process all the new information we needed to take in and process. More

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Thankful was very pleasant to work with and made it a great car buying experience! great car buying experience! More

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Excellent place. I was greeted at the door showed me where to go Excellent customer service I was greeted at the door showed me where to go Excellent customer service More

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Thankful was extremely professional helping me trade in my paid off crv for a "new" used vehicle. I was able to view the vehicle I was interested in, including the interior, despite it being lowered on a l my paid off crv for a "new" used vehicle. I was able to view the vehicle I was interested in, including the interior, despite it being lowered on a lift. When the mechanics on site decided to do some extra preventative maintenance on the car, Thankful was able to place a hold it, ensuring it would still be mine. I was also able to leave the CRV on their lot, even prior to the deal being fully completed, which was a sticking point for me as someone who was nervous my own car would somehow get damaged between trading it in and receiving my new vehicle if I kept driving it around. Additionally, Thankful was at no point pushing me into getting more car than I wanted or upgrades I was disinterested in, and the finance team equally didn't push me into expensive warranty options for a used vehicle. Can't overstate how positive this experience was, especially to my previous experiences with Bob Rohrman. If you find yourself at Ed Martin Toyota, ask for Thankful! More

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