Tanner Carnes | Page 9

Tanner was outstanding as he handled all the aspects of insuring my 60K mile service went smoothly. He was very professional and pleasant to deal with during the entire process. An excellent representativ insuring my 60K mile service went smoothly. He was very professional and pleasant to deal with during the entire process. An excellent representative of Jim Hudson Lexus! More

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Always have trusted this dealership due to the incredible people involved, such as Tanner Carnes. He goes out of his way to make sure I am taken care of. people involved, such as Tanner Carnes. He goes out of his way to make sure I am taken care of. More

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We always receive top-notch service at Jim Hudson Lexus. Tanner in the service department kept us informed all along the way and explained everything in detail when we picked up the vehicle. Our salesman, M Tanner in the service department kept us informed all along the way and explained everything in detail when we picked up the vehicle. Our salesman, Mark Wickham from five years ago always checks in with us when we are in the service department. Great service! More

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I owned an Acura RDX . Customer Service at Jim Hudson Lexus is much better than McDaniel’s Acura . Customer Service at Jim Hudson Lexus is much better than McDaniel’s Acura . More

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Nice, clean facility. Friendly and professional employees. Melvin is the best! Convenient locstion and service hours. Friendly and professional employees. Melvin is the best! Convenient locstion and service hours. More

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Mr Darian is the best person. Every time I come best service warm welcome. Love having my Lexus. Every time I come best service warm welcome. Love having my Lexus. More

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Beautiful site, 1st class attention, keeping me in the know about what my car needs done. know about what my car needs done. More

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GREAT CUSTOMER SERVICE VERY KNOWLEDGEABLE AND VERY HELPFUL MR TANNER IS GREAT PERSON TO WORK WITH THANKS HELPFUL MR TANNER IS GREAT PERSON TO WORK WITH THANKS More

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Great customer service. Good communication. Clean environment. Everything is always done in a timely manner. Good communication. Clean environment. Everything is always done in a timely manner. More

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I have previously left one other review and I am back because I have had a very presumably unusual yet extremely serious situation arise. After purchasing my brand new 2023 RX350 Dream Car, I experienced because I have had a very presumably unusual yet extremely serious situation arise. After purchasing my brand new 2023 RX350 Dream Car, I experienced what I can only explain as a peculiar issue which began as a series of concurrent dashboard lights. Mind you, I had only made 2 payments and hadn't even had my first oil change. My husband drove my car to the dealership and when I got home from work I found a courtesy car in my driveway. I have now had 2 courtesy vehicles and been without my vehicle for over a month. Lexus Corporate sent specialists along with those already employed at Jim Hudson Lexus. Ultimately, our salesman Kyle Reed has been super supportive throughout this process and even the General Manager Robert Yoemans has promised to provide excellent customer service and help get us into something we're comfortable in that is as good or better than what we were previously in. With the level of Lexus for Life customer care we have experienced so far, I am certain that we will be treated on the "better" side of that equation. Their mission is: To provide our customers with the best ownership experience and to exceed their expectations by achieving the highest level of customer satisfaction and brand loyalty through the professional and courteous representation of ourselves and our products to our customers, employees, and community. “Experience it once and you will never forget it.” I will come back and provide a follow up review for those who wish to follow along to bare witness to the level of customer care that has earned Jim Hudson Lexus of Columbia SC the DealRater Dealer of the year! More

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