TJ Tjokrosoeharto

I’ve bought 6 cars from this dealer and had mostly enjoyed the experience here. Recently they had changed to Knight Group and employed new managers and sales teams. My wife and I were recently scammed enjoyed the experience here. Recently they had changed to Knight Group and employed new managers and sales teams. My wife and I were recently scammed by them while buying a car. We came in to buy a car with a loan from our credit union, the dealer insisted they do a credit application as they would be unable to sell us a car without it, we refused and never signed any paperwork. We explained to them that we had a loan ready with a favorable APR from our Bank and after calling them they confirmed the dealer just needed to use their shared system and no other application was needed. While sitting in the waiting area for them to finish the paperwork we got multiple notifications that our credit had been run via credit monitoring service. The sales manager denied that they did this and it must have been “Subaru of America” which was another Lie. They used information from previous purchases to run multiple applications without our consent. We never signed any paperwork or credit applications. After a long argument they admitted to doing this and said “ we wanted to get you better APR”. But as we said we had a very LOW APR already and this a a major concern and could be considered credit fraud as again we had not signed up for anything and had practically just walked in the dealership and test drove the car. While talking to Subaru of America and the bank, apparently this is not the first time they have done this. We now have 4 extra hard inquiries for loans we did not need. Sales manager hid from us, general manager would not talk to us. As a 6 year loyal customer I STRONGLY suggest not going to this dealer and finding the next closest Subaru dealer. More

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I have purchased two vehicles from Elk Grove Subaru and have been extremely pleased with the car and the service both times. Their customer service is absolutely wonderful and their employees are extremely have been extremely pleased with the car and the service both times. Their customer service is absolutely wonderful and their employees are extremely loyal to both the customer and the dealership. I have worked with Curtis, TJ, and Sam and highly recommend them all! More

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TJ was amazing and made the finalization of my Subaru purchase outstanding. I highly recommend asking for him. purchase outstanding. I highly recommend asking for him. More

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TJ was amazing. Zero pressure, extremely helpful. TJ and team were amazing. Got me the best deal possible. Highly recommend TJ and the Elk Grove Subaru Team! Zero pressure, extremely helpful. TJ and team were amazing. Got me the best deal possible. Highly recommend TJ and the Elk Grove Subaru Team! More

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Great experience. Zero pressure, my salesman TJ was extremely helpful. Even though I bought an inexpensive car, they treated me as if I bought the most expensive. Zero pressure, my salesman TJ was extremely helpful. Even though I bought an inexpensive car, they treated me as if I bought the most expensive. More

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TJ, Aaron, and Dave, were super helpful and knowledgeable. My car broke down Wednesday and they helped me find a great Forester that fit everything I needed. As a first time buyer, the process knowledgeable. My car broke down Wednesday and they helped me find a great Forester that fit everything I needed. As a first time buyer, the process was long and confusing, but they took their time to help me through everything step by step. The people that work at this Subaru dealership are personable, and will answer any questions you have with an expert response. Will definitely come back and shop here again. More

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Thank you, TJ, for the exceptional customer service in purchasing a new Outback. You are very professional and listened and provided a solution to every question I had. purchasing a new Outback. You are very professional and listened and provided a solution to every question I had. More

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Great family dealership with flexible and knowledgable employees. They accomodated my complicated trade-in situation to make my experience as seamless as possible. Definitely would buy from them again. employees. They accomodated my complicated trade-in situation to make my experience as seamless as possible. Definitely would buy from them again. More

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TJ was very helpful, personable, and kind while helping me buy my first car! Thanks to the team for your help, the Crosstrek is great. me buy my first car! Thanks to the team for your help, the Crosstrek is great. More

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Looked on line and saw the car I've been waiting for 3 months from another dealership. I was beyond excited that Subaru Elk Grove had it. Spoke to TJ and he said it would be ready for me to come up and months from another dealership. I was beyond excited that Subaru Elk Grove had it. Spoke to TJ and he said it would be ready for me to come up and test drive. Got there and within 1 hour I was driving my new car on the road. Mike Lagandaon, Finance Manager was excellent as well as Rachel and TJ. 1st time I've bought a car in 10 years, and they are not like your typical sales people, they are friendly as can be. The entire staff are very professional people. I would recommend this dealership to friends and family. More

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