TJ T.

Unfortunately had to follow up and readjust my rating due to lack of communication and transparency. Went in on 8/18/25 due to a nail in my tire. The car was ready on 8/21/25. After a couple weeks I noticed to lack of communication and transparency. Went in on 8/18/25 due to a nail in my tire. The car was ready on 8/21/25. After a couple weeks I noticed there were some scratches on the inner lip of my wheel with the flat that had been replaced. I took some pictures of the damage and sent it to my advisor, Kevin Reynoso on Tuesday 9/2/25 to review. I was told then on Wednesday 9/3/25 that footage would be reviewed and I’d have an answer by Thursday 9/4/25. I did not get any communication. I reached out on Friday 9/5/25 only to get an automated out of office answer. I received a follow up back from Kevin on Monday 9/8/25 saying I’d have an answer by the following day. I did get receive a response via text on Tuesday 9/9/25, but only saying that my request was denied and that a discount could be applied for fixing the wheel. I immediately called Kevin and requested to speak to his manager, CJ Nemec. He was unavailable, but I was assured he would contact me by the time he was leaving that evening. 7 PM rolls by and nada. Zilch. I reach out again the next day via phone on Wednesday 9/10/25 and hear that CJ is off for the day so I speak with TJ, another service manager and he said he’d have CJ reach out to me the next day on 9/11/25. It’s now Friday 9/12/25 and it is still radio silence. This is just flat out poor customer communication! I have zero issues with the claim being denied if the damage was present prior to me dropping off my car for service, but if you have the technology to have footage to review share it with the client to alleviate any doubts! More

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Friendly salespeople! The experience was pleasant. My wife needed a new Honda because her old Honda was 12 years old . The experience was pleasant. My wife needed a new Honda because her old Honda was 12 years old . More

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Darek was fantastic when buying our Honda Civic Hatchback. He seriously took care of us. This is our 4th car from McGrath xx. Charles because they always take care of us. Also have to thank Kevin i Hatchback. He seriously took care of us. This is our 4th car from McGrath xx. Charles because they always take care of us. Also have to thank Kevin in service for introducing us to Darek, and TJ for being helpful when we brought our Passport in earlier this year. And big thanks to Christian for helping us with the financing! More

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dan was great a true professional , Aldo great as was Alex in finance. Even internet girl was a big help, forgot her name Alex in finance. Even internet girl was a big help, forgot her name More

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Darek Smorczewski At McGrath Honda of St. Charles went above and beyond to make my car buying experience seamless. He took extra care to make sure I got the most for my trade and got exactly Charles went above and beyond to make my car buying experience seamless. He took extra care to make sure I got the most for my trade and got exactly what I wanted. I would highly recommend Darek and McGrath Honda. More

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I can’t say enough about the service team, Including TJ and Brian as well as salesman, Derek with finance rep, Fernando. Each was professional, knowledgeable and at the same time friendly. I am always trea and Brian as well as salesman, Derek with finance rep, Fernando. Each was professional, knowledgeable and at the same time friendly. I am always treated as family! Thanks again McGrath Honda of St Charles, Mary Fritz More

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Best Honda service always . TJ is the manager and is always on his game. Will be a return customer. TJ is the manager and is always on his game. Will be a return customer. More

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Harris made buying a car easy, he was attentive and listened well to our needs. He picked 2 cars to test drive and we picked the 1st one he choose! We have bought several cars from McGrath Honda of St. listened well to our needs. He picked 2 cars to test drive and we picked the 1st one he choose! We have bought several cars from McGrath Honda of St. Charles and every time we have drove away feeling like we got a good fair deal. Their service department is the best and would recommend buying and servicing a vehicle from them to everyone! More

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