"Great sales experience "
We purchased a car through Gorruds in May 2020. Our salesperson, Reg Pay, was a pleasure to work with. He listened intently to our needs and wants. We felt no pressure to rush into a decision. When we followed up with him with some questions, he was able to answer them all and refer back to our original needs and wish list to show how his answers either met or did not meet what we were looking for. Once we decided on a car he took the time to make sure we understood all the features of the vehicle and how everything worked. He also has since followed up to make sure we are happy with our purchase. We felt we got a fair deal and so far are very happy with our decision.
We also had the pleasure of meeting Imran Fozdar, their financial services manager and found him to be a pleasure to deal with.
Overall, I would recommend a visit to Gorruds before making a final decision to purchase a used car elsewhere.
"Stress Free transaction"
Recently purchased a 2017 Ford Escape for my daughter as a university graduation gift. Devon and the Gorrud's team made me feel like a valued customer. Devon was personable, courteous and a pleasure to do business with. I was fortunate he was the one to take my call during my initial inquiry. Daughter number 2 will be needing a car soon so I will be back! Thanks again.
"Jonathan was super helpful and kind during the entire..."
Jonathan was super helpful and kind during the entire purchasing process but was not pushy or forceful at all. He helped find the perfect car for me and made sure the whole process of getting it was quick and painless. Highly recommended!
"Excellent customer customer. We literally walked in and..."
Excellent customer customer. We literally walked in and within half an hour we walked out with new car. David Palozzi was our sales rep, he explained everything to us. I would definitely recommend this place to anyone
"Excellent service and great step-by-step follow-up!..."
Excellent service and great step-by-step follow-up! Special thanks to Devon, Danny and Peter for their efforts towards making our first experience with this dealership a blast. Keep it up guys!
"Customer centric, supportive throughout ."
I returned to Gorruds for my third vehicle. Purchased one in 2001, and one two years ago, and had excellent service from the day I picked them up. Service throughout the years has always been top notch and always left me feeling validated as a consumer. In the Spring when my daughter needed a vehicle there was no question where we would go. Reg helped find the perfect Camry for her with a lot of patience and information. I just purchased a Rav4 and David was extremely patient, understanding and helpful researching a lot to answer my questions and help me find the vehicle that would fit my needs. Always a relaxed time with many test drives and hours comparing vehicles available. Always greeted with smile, and left with a laugh thanks to Susan!
Over the past two years dealing with the service team , Karen, Rob, Mallory and Reg has always been great from accomodating times, informative about repairs, resolving issues quickly and showing concern and kindness during the shuttles. Excellent support from Larry (operations manager) over a manufacturing concern, demonstrating integrity and loyalty in customer care.
I have and will continue to recommend this great place to anyone I know looking for a vehicle.
Thanks Gorrud's Team !
"Great experience "
- Good things happen @ Gorruds
David was very professionally, knowledgeable with a sence of humour that made it most enjoyable buying a car. Thankyou to the staff at Gorruds great bunch or people.
"No pressure and lots of advice"
Great dealership and a cornerstone of business in Milton. Our salesperson Jonathan was very patient, taking the time to drive multiple cars with us and understand what exactly we were looking for. He made sure we got the best price for the car we eventually selected.
Imran, the Business/Finance manager was equally patient and helpful, explaining all the financing options and aside from explaining the benefits of the ant-rust module, did not pressure me into purchasing anything extra.
A truly no-hassle experience and I'll be looking here again when it's time to upgrade my van.
"Great Customer Experience"
We came to Gorruds based on recommendations throughout my workplace. Our salesman, John, was always accommodating and patient after letting us vent about a prior bad experience at another dealership in Mississauga. He took the time to walk us through the processes as it was my first financing car purchase, and him and his manager Danny addressed all our concerns. I would say the service department was a little unprofessional in a sense of they checked my coolant for leaks as it was a concern for me, but when we went to confirm the admin at the front desk seemed flustered. I would recommend this dealership. Reception for sales was always welcoming as well as other staff we passed by. I feel that the finance representative could use a bit more people pleasing skills, he seemed pretty pushy and frustrated us a little bit.
After a relatively thorough on line search of available used vehicles, Gorrud's was my first and last stop to find the vehicle I was looking to purchase. It was my first time at Gorrud's and I met professional and friendly agents in every capacity. . An added bonus that I was not aware of was their Awards program, which I no doubt will use.. .