Susan Rutledge

The experience with Honda service is always great, but when you add the knowledge and professionalism of the service advisor Ms. Rutledge you have the complete package. She is always friendly and goes abo when you add the knowledge and professionalism of the service advisor Ms. Rutledge you have the complete package. She is always friendly and goes above and beyond to make certain that all my concerns are met. Mine was an experience with service stretching into a second visit and Sue made the visit trouble free with updates of progress to make certain all the "t's"were crossed. More

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In April 2025 I brought my 2017 CRV in because the metal part from under the car fell down & was scraping the ground as we drove home from Orlando. Paid hundreds of dollars to have it fixed as it was not co part from under the car fell down & was scraping the ground as we drove home from Orlando. Paid hundreds of dollars to have it fixed as it was not covered under warranty. Today January 24, 2026 the metal piece is again hanging & visible from the front of the car although has not yet hit the ground. Took the car in this morning & was told that it would not be covered under any type of warranty as this is “not a defect”. I’m not sure how many cars you have owned in your lifetime but I have owned at least 10 & this is THE ONLY CAR this has ever happened to! This man proceeded to tell me that it’s a “common thing” he sees it all the time. I asked for statistics & was laughed at. Of course you cannot provide that. I owned a Buick for 11 years, 11 years & never once had this happen. Yet, I’ve owned this car for 6 years & now twice in less than a year this has happened & you are going to tell me that the work was done correctly & how absurd it is for me to think it should be covered & that it was done incorrectly when it was fixed in April. I asked him how many times this has happened to his car & first he said never then said 3 times. & he also drives a Honda….hmmm sounds like a Honda problem to me!!! The customer service here has always been pretty bad. The wait times even with appointments are outrageous but this was the end of my business with Brahman Honda. The fact that you would not even consider that it had been done incorrectly & say that it has been almost a year. Since when are we replacing these parts every year?!?! Ridiculous! I will be screaming from the roof tops to never buy a car from this dealership! Your dealership needs to learn customer service skills. More

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Jarred was great! Very attentive to detail. The finance manager was great as well. She was very thorough. Very attentive to detail. The finance manager was great as well. She was very thorough. More

by MOMMABRN17 Verified Customer Verified Customer

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We love Braman Honda ! Very professional and courteous..The service department is also very friendly and helpful ! Very professional and courteous..The service department is also very friendly and helpful ! More

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Five stars also to Sebastian Olivier, the main reason for my lease trade-in. Without his honesty and guidance, I would have not pursued the trade-in, He is a top-notch salesperson and should be rewarded fo my lease trade-in. Without his honesty and guidance, I would have not pursued the trade-in, He is a top-notch salesperson and should be rewarded for his skill. More

by Mike10807 Verified Customer Verified Customer

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Excellent experience overall specifically with three individuals. Carlos Grijalva (salesperson), Michael Diedhiou (salesperson), and Susan Rutledge (service advisor). The entire process was excellent an individuals. Carlos Grijalva (salesperson), Michael Diedhiou (salesperson), and Susan Rutledge (service advisor). The entire process was excellent and all three went above and beyond for my 10th purchase with Braman Honda of Palm Beach. More

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Our main salesperson was Parker Kelley but Luis and another manager Eddy worked with him to get us the car we wanted. Luis stopped by a few times during the process to ensure all was well. Once Parker another manager Eddy worked with him to get us the car we wanted. Luis stopped by a few times during the process to ensure all was well. Once Parker closed the deal and my wife hit the Braman Gong, Luis came over to congratulate us. Thank you to the Braman Honda team. More

by Kinged0629 Verified Customer Verified Customer

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Service center was on point. Customer service great. Susan Rutledge awesome and informative of cost. Customer service great. Susan Rutledge awesome and informative of cost. More

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The process of moving from a service call to changing vehicles was handled well by everyone who helped me. vehicles was handled well by everyone who helped me. More

by DECKERLH Verified Customer Verified Customer

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Attentive. Heard my needs and found me the car I wanted. Made the deal easy peasy. Heard my needs and found me the car I wanted. Made the deal easy peasy. More

by DCVALHUERDI Verified Customer Verified Customer

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