Sue Brink | Page 13

I have been with Sears for 11 years and was never disappointed to have placed my trust in them. Sears offers both the advantage of a large well organized dealership and of a very personalized service disappointed to have placed my trust in them. Sears offers both the advantage of a large well organized dealership and of a very personalized service. I knew this over the 11 years of maintaining my car, which they did very well without ever pushing me to replace it. A mercedes lasts forever if well maintained. When I finally decided to replace the car I loved so much, I visited their sales department with the apprehension which is all to common when we are going to deal with someone selling cars, and I met Sue Brinks, an exceptional professional. I am extremely picky and wanted a very particular build. Sue partnered with me in making it happen, carefully looking after my order at every step through the supply chain up in Germany as she would for her own personal order. She never tried to sell me on anything. She always walked the extra mile to make sure my order was truly going to fit my preferences.I always had the impression she put my interests before her own. Patient, listening, trusting, dependable, knowledgeable yet candidly looking for answers when she did not know, Sue is the person you want to do business with. She is also the person you want in your company. If I had not retired, I would try to hire her. If you really think car sales managers are just car sales managers, then try Sue Brinks. The day my new car was delivered I was almost sad to see this sales relationship come to an end. The happy side is that thanks to Sue I now drive a car I really love, perfectly fitting my preferences. My father once said “never be sentimental” with your car. But he never drove a Mercedes, and he never knew Sue Brinks and Sears… More

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Sue is exceptional, she is professional, personable and was excellent to work with. Since our first visit till we purchased th car, Sue was in communication as the price of the vehicle changed. Sue even was excellent to work with. Since our first visit till we purchased th car, Sue was in communication as the price of the vehicle changed. Sue even came to pick me to and facilitated delivery on her day off. This is an ultimate in customer service. This is my third purchase at Sears and I never before received this level of service. Sears Autos is lucky to have her on their staff. I highly recommend Sue when people are looking for cars at Sears Autos. NZ More

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Sue was wonderful to work with. She is knowledgeable and courteous. She helped me find the perfect car and answered all my questions. Sue is honest and has a no pressure approach wh She is knowledgeable and courteous. She helped me find the perfect car and answered all my questions. Sue is honest and has a no pressure approach which is really nice to work with when looking for a new vehicle. Thank you so much!! More

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Sue, worked diligently to make the trade in of my leased car purchase of a new Mercedes go smoothly. Sue and Nick went the extra mile to get the deal done. They are a great team! car purchase of a new Mercedes go smoothly. Sue and Nick went the extra mile to get the deal done. They are a great team! More

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Gene was quite responsive to my needs in securing a new (to me) automobile. He was informative, took an active role in locating the vehicle i wanted and supportive in the process. i was fully confident in (to me) automobile. He was informative, took an active role in locating the vehicle i wanted and supportive in the process. i was fully confident in the sales process with him. He answered my questions, followed through in my requests for help and left me feeling secure in the sales process. i would freely recommend him to any family and/or friends who are looking to buy a new or used auto, I find i cannot say enough positive about him as my sales person. More

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Sue made herself available 24/7 for all my questions and concerns. She always responded immediately to questions and in the rare case she didn't know the answer to my question she would promptly get back t concerns. She always responded immediately to questions and in the rare case she didn't know the answer to my question she would promptly get back to me with the answer. Sue brought customer service to a new level. Buying a new car from Sears was an no stress enjoyable experience. More

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Sue was very knowledgeable and good communication. She took a lot of time with me and answered all my questions. I really enjoyed working with Sue and would purchase another car from her. She took a lot of time with me and answered all my questions. I really enjoyed working with Sue and would purchase another car from her. More

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Sue made buying so much easier. Less stress. She took her time and really listened to us and found us what WE wanted. She took the time to go over the entire car at delivery. You wi Less stress. She took her time and really listened to us and found us what WE wanted. She took the time to go over the entire car at delivery. You will feel like you are part of the Sears Family! Thank you Sue for a smooth easy transaction. More

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Sue was very polite but, very persistent in her follow-up with me. I enjoyed working with such an effective Salesperson. with me. I enjoyed working with such an effective Salesperson. More

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The level of expertise and professionalism we received from Sue Brink was exceptional. She paid such attention to the details and kept us informed of the progress on our custom ordered Mercedes. I am a b from Sue Brink was exceptional. She paid such attention to the details and kept us informed of the progress on our custom ordered Mercedes. I am a business owner and I can appreciate excellent customer service. We will definitely recommend Sears Auto and Sue Brink. Thank you for a great buying experience. Carol Tholen Lins More

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