Steve McGuire
Steve McGuire at Tom Wood Volkswagen Noblesville

Steve McGuire

Service Advisor

Tom Wood Volkswagen Noblesville

14701 Tom Wood Way
Noblesville, IN 46060

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18 Reviews
not yet
rated

18 Reviews

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Industry Experience

25 yrs, 3 mos

18 Reviews of Steve McGuire

March 03, 2025

Dealership Rating
Employee Rating

They're very efficient, doing excellent work in a timely fashion, always courteous and professional More

by BF
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Mar 04, 2025

Tom Wood Volkswagen Noblesville responded

Thank you for leaving Tom Wood Volkswagen Noblesville your positive feedback!

October 03, 2024

Dealership Rating
Employee Rating

The service manager, Steve, always takes the time to go through the needed services. He is really nice to deal with and so is the whole dealership. More

by AUDI
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Oct 04, 2024

Tom Wood Volkswagen Noblesville responded

We're delighted to hear that Steve and the team at Tom Wood Volkswagen Noblesville provided you with such attentive service. Thank you for sharing your positive experience!

May 20, 2024

Dealership Rating
Employee Rating

Great customer services, well communicated and friendly people, nice waiting room very clean area, recommend More

by Veronica
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
May 20, 2024

Tom Wood Volkswagen Noblesville responded

Veronica, we're delighted to know you enjoyed our customer service and facilities at Tom Wood Volkswagen Noblesville. Thanks for recommending us!

August 19, 2023

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Employee Rating

The communication with the service department was terrible. My car was in their service department for over a month on a scheduled service. One repair was replacing the rear window mechanism, so I More

by Unhappy service customer
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Aug 21, 2023

Tom Wood Volkswagen Noblesville responded

We're disappointed to read about your experience with our service department. It's clear we didn't meet your expectations of communication and timeliness, which is not the standard we aim for. I understand your frustration, and we’ve heard you. I’m hoping the steps we’re taking earn us another opportunity to service your needs. My new role here as Concierge is to improve the communication links for our guests, and open an exchange for better providing info as vehicles pass through our dealership. Please let us try again - I’m at your service in support of better communications in the future. It’s a great team on the service line, and the steps we’re taking here are designed to improve what we do. Thank you for the important input. It’s how we improve our guest services. Thank you.

April 15, 2023

Dealership Rating
Employee Rating

This dealership employs very professional people. They got me right in for my oil change. Everything was sparkling clean. The service was wonderful! More

by patryceloftin
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Apr 19, 2023

Tom Wood Volkswagen Noblesville responded

Thank you for sharing your experience with Tom Wood Volkswagen Noblesville! We are thrilled to hear that our team provided you with professional and efficient service during your oil change.

November 23, 2022

Dealership Rating
Employee Rating

Best VW dealership! They’ve taken care of both my VW, service department is second to none. More

by gomer316
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Nov 29, 2022

Tom Wood Volkswagen Noblesville responded

Thank you for the excellent review and for trusting Tom Wood Volkswagen Noblesville with your business! We'll see you and your Volkswagen again next time.

June 29, 2022

Dealership Rating
Employee Rating

TW of Noblesville does a great job. Really happy they care and did a great job. More

by Matt
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Jun 29, 2022

Tom Wood Volkswagen Noblesville responded

Matt, it's validating to see that the Tom Wood Volkswagen Noblesville team delivered five-star service! We are thrilled to know you are happy.

June 11, 2022

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Employee Rating

Took my car in for oil change and tire rotation/balance. I love the way they text me pictures of things they find that needs work so I can see for myself what they are talking about. They are very friendly More

by Sandy
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Matt Anderson

Jun 13, 2022

Tom Wood Volkswagen Noblesville responded

Hi Sandy - We are thrilled that you have gotten such communicative, top-notch service from our team! Thank you for trusting Tom Wood Volkswagen Noblesville with your business, we look forward to your next visit.

April 26, 2022

Dealership Rating
Employee Rating

I would like to compliment Steve & the service crew. Steve was excellent from the point that I scheduled my appointment, updating me about my vehicle & the check out process. More

by dotlich
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Apr 26, 2022

Tom Wood Volkswagen Noblesville responded

Thanks for giving Steve and the rest of the Tom Wood Volkswagen Noblesville service team your kudos - they'll be so thrilled to hear. We appreciate your business and hope to see you again in the future!

December 02, 2021

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Employee Rating

Tom Wood has an amazing service department! They have my business for life. They went above and beyond during this tough holiday season and got us back on the road with quality workmanship and EXCELLENT CUS More

by Canderson
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Victor Combs III , Brian Brunk, Nathan Hertzing - Mechanic

Dec 03, 2021

Tom Wood Volkswagen Noblesville responded

It speaks volumes that you took the time to share each team member that played a role in getting your vehicle safely back on the road. We genuinely care about the condition of your vehicle and your well-being, and it's wonderful to see that our team has proven that. No matter the size of the job, the Tom Wood Volkswagen Noblesville team is truly happy to help, and we hope you continue to rely on us in the future for all your automotive needs!

Dec 03, 2021

Canderson responded

Tom Wood Volkswagen has a customer for life. Thank you very much!

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