They're very efficient, doing excellent work in a timely
fashion, always courteous and professional
fashion, always courteous and professional
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by BF
Service Price Transparency
Mar 04, 2025 -
Tom Wood Volkswagen Noblesville responded
Thank you for leaving Tom Wood Volkswagen Noblesville your positive feedback!
The service manager, Steve, always takes the time to go
through the needed services. He is really nice to deal with and so is the whole dealership.
through the needed services. He is really nice to deal with and so is the whole dealership.
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by AUDI
Service Price Transparency
Oct 04, 2024 -
Tom Wood Volkswagen Noblesville responded
We're delighted to hear that Steve and the team at Tom Wood Volkswagen Noblesville provided you with such attentive service. Thank you for sharing your positive experience!
Great customer services, well communicated and friendly
people, nice waiting room very clean area, recommend
people, nice waiting room very clean area, recommend
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by Veronica
Service Price Transparency
May 20, 2024 -
Tom Wood Volkswagen Noblesville responded
Veronica, we're delighted to know you enjoyed our customer service and facilities at Tom Wood Volkswagen Noblesville. Thanks for recommending us!
The communication with the service department was
terrible. My car was in their service department for over a month on a scheduled service. One repair was replacing the rear window mechanism, so I
terrible. My car was in their service department for over a month on a scheduled service. One repair was replacing the rear window mechanism, so I knew it could take several days, but not a month. Multiple calls transferred to the service department were rarely answered and messages rarely returned. I had to personally stop by and talk to my service agent to get a status on my car.
My agent did apologize to me for the delay when I finally picked the car up and made some adjustments to my bill.
This was the second time in 3 months I had my car serviced at this dealership. The communication was even worse the second time. There will not be a third.
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by Unhappy service customer
Service Price Transparency
Aug 21, 2023 -
Tom Wood Volkswagen Noblesville responded
We're disappointed to read about your experience with our service department. It's clear we didn't meet your expectations of communication and timeliness, which is not the standard we aim for. I understand your frustration, and we’ve heard you. I’m hoping the steps we’re taking earn us another opportunity to service your needs. My new role here as Concierge is to improve the communication links for our guests, and open an exchange for better providing info as vehicles pass through our dealership. Please let us try again - I’m at your service in support of better communications in the future. It’s a great team on the service line, and the steps we’re taking here are designed to improve what we do. Thank you for the important input. It’s how we improve our guest services. Thank you.
This dealership employs very professional people.
They got me right in for my oil change. Everything was sparkling clean. The service was wonderful!
They got me right in for my oil change. Everything was sparkling clean. The service was wonderful!
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by patryceloftin
Service Price Transparency
Apr 19, 2023 -
Tom Wood Volkswagen Noblesville responded
Thank you for sharing your experience with Tom Wood Volkswagen Noblesville! We are thrilled to hear that our team provided you with professional and efficient service during your oil change.
Best VW dealership!
They’ve taken care of both my VW, service department is second to none.
They’ve taken care of both my VW, service department is second to none.
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by gomer316
Service Price Transparency
Nov 29, 2022 -
Tom Wood Volkswagen Noblesville responded
Thank you for the excellent review and for trusting Tom Wood Volkswagen Noblesville with your business! We'll see you and your Volkswagen again next time.
TW of Noblesville does a great job.
Really happy they care and did a great job.
Really happy they care and did a great job.
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by Matt
Jun 29, 2022 -
Tom Wood Volkswagen Noblesville responded
Matt, it's validating to see that the Tom Wood Volkswagen Noblesville team delivered five-star service! We are thrilled to know you are happy.
Took my car in for oil change and tire rotation/balance.
I love the way they text me pictures of things they find that needs work so I can see for myself what they are talking about. They are very friendly
I love the way they text me pictures of things they find that needs work so I can see for myself what they are talking about. They are very friendly and keep me posted on how the work is coming along. Plus I always get a free car wash.
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by Sandy
Other Employees Tagged:
Matt Anderson
Jun 13, 2022 -
Tom Wood Volkswagen Noblesville responded
Hi Sandy - We are thrilled that you have gotten such communicative, top-notch service from our team! Thank you for trusting Tom Wood Volkswagen Noblesville with your business, we look forward to your next visit.
I would like to compliment Steve & the service crew.
Steve was excellent from the point that I scheduled my appointment, updating me about my vehicle & the check out process.
Steve was excellent from the point that I scheduled my appointment, updating me about my vehicle & the check out process.
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by dotlich
Apr 26, 2022 -
Tom Wood Volkswagen Noblesville responded
Thanks for giving Steve and the rest of the Tom Wood Volkswagen Noblesville service team your kudos - they'll be so thrilled to hear. We appreciate your business and hope to see you again in the future!
Tom Wood has an amazing service department! They have my
business for life. They went above and beyond during this tough holiday season and got us back on the road with quality workmanship and EXCELLENT CUS
business for life. They went above and beyond during this tough holiday season and got us back on the road with quality workmanship and EXCELLENT CUSTOMER SERVICE!! Thank you so much for all of your help. I want to personally recognize and Thank the mechanic, Nathan Hertzing, Steve McGuuire, Brian Brunk and Victor Combs in the service department. Nathan worked extra time on the vehicle so it would be ready when promised even though the job was bigger than once thought. Steve, Brian and Victor were always friendly and very helpful. I can’t Thank You all enough!
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by Canderson
Other Employees Tagged:
Victor Combs III
, Brian Brunk, Nathan Hertzing - Mechanic
Dec 03, 2021 -
Tom Wood Volkswagen Noblesville responded
It speaks volumes that you took the time to share each team member that played a role in getting your vehicle safely back on the road. We genuinely care about the condition of your vehicle and your well-being, and it's wonderful to see that our team has proven that. No matter the size of the job, the Tom Wood Volkswagen Noblesville team is truly happy to help, and we hope you continue to rely on us in the future for all your automotive needs!
Dec 03, 2021 -
Canderson responded
Tom Wood Volkswagen has a customer for life. Thank you very much!