Steve Kramer

If I could choose ZERO stars I would. BUYER BEWARE: I had the worst possible experience buying a car from Coastal Kia of Wilmington. As a single mom with young kids and little time for BUYER BEWARE: I had the worst possible experience buying a car from Coastal Kia of Wilmington. As a single mom with young kids and little time for shop due to an upcoming trip and current vehicle not reparable. I believe they took advantage of my circumstances along with many other mistreatments during the process. I found a 2020 Kia Telluride at Coastal Kia, but after confirmation and I scheduled appt. it was sold when I arrived an hour later. Despite explaining my preferences and budget, It was suggested that I purchased a 2015 Honda Odyssey with over 120k miles, even being told by Uber "I know you are trying to get out of your mommy era", keep in mind that is what I was driving prior (which was a 2012 w/ 222k miles) and made it very clear I no longer wanted a Van. I was eventually shown a 2020 Kia Sorento, not listed on their site, but it had serious issues, including violent shaking during the test drive. The dealership pressured me to buy it immediately and take it home that night threatening it wouldn't be there if I didn't and waited for them to repair it. The assured me it was just a weight that had fell off the tire, offering IOU repairs but insisting I commit first. I left without buying the car due to the feeling of deceptiveness and fishy facts. After further communication, I was told the car was repaired, It was not a weight but the front CV joints were broken. I agreed to test drive it again, there were still issues. On the test drive I drove it to a mechanic to confirm that the repair was completed correctly due to my uneasy feelings i was being lied to, he did confirm that the Axel and CV joints were repaired. I ended up purchasing the vehicle under pressure, with multiple price discrepancies, terrible communication and poor customer service. Immediately afterward, Like driving it home that same night I purchased it, I faced more issues with the vehicle, including brake and roof noises. I reported it first thing the next morning. When I reached out for help, I was met with disrespect and demeaning behavior from the dealership, further compounding my frustration and feelings of deception with this purchase. I was denied promised paperwork from multi-point inspections to repair paperwork from service department for the axel and cv joints. After agreeing to look at issues the service department advised me there is nothing wring with the breaking system and sent me on my way to an over 1400 mile trip to work it out and then bring back in if it did not correct itself. Only to be denied repairs or help upon my return. I was also misled about financing options told I had no choice but in-house financing, charged daily interest in while I was trying to obtain the payoff letter to transfer to my bank, and had to fight to get the loan corrected which was put in my previous name not my legal name. The whole experience was deceptive, disrespectful, manipulative, and exhausting. *Steven Kramer - Floor Sales Manager, initial contact not helpful and pushover *Uber Hernandez- Finance Manager, intimidator and bully *Jan Ramos - Product Specialist, withholder of financial information *Chad Duke - Product Specialist, dismissive avoider *Tyler Desmarest - Use car Manager, domineering, condescending, interruptive, overbearing and felt very misogynistic or even sexiest. Should I have made this purchase probably NO, was I in a bad spot and needed something urgently for me and my family YES. Lesson learned. I hope no one has to deal with this dealership and these people like I did. Since the purchase I have received 6 emails requesting I leave a review. This is #5 of #6. More

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10/10, I can always appreciate one on one service when I'm making such a big purchase. I'm making such a big purchase. More

by awilly21 Verified Customer Verified Customer

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Over all it was relly good, Steve was very helpful with everything! Thank you for everything you did to get my new car! everything! Thank you for everything you did to get my new car! More

by katbyrd62 Verified Customer Verified Customer

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Have mostly had positive feelings about it. This is our 3rd vehicle purchased at Coastal KIA. This is our 3rd vehicle purchased at Coastal KIA. More

by JCTRAVELINGBEAR Verified Customer Verified Customer

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The staff was friendly, knowledgable and helpful. They were a pleasure to work with. We would recommend purchasing a KIA here. They were a pleasure to work with. We would recommend purchasing a KIA here. More

by Lady needs a new car Verified Customer Verified Customer

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Dealership is clean. People are welcoming. Cars are spread over several lots. Very few choices of medium priced Telluride People are welcoming. Cars are spread over several lots. Very few choices of medium priced Telluride More

by georgekassler1556 Verified Customer Verified Customer

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Clean and offered refreshments. Cars scattered over several lots. Medium priced Telluride in short supply Cars scattered over several lots. Medium priced Telluride in short supply More

by georgekassler1556 Verified Customer Verified Customer

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Amazing customer service! Steve and Jan were the best! Couldn’t have had a better and smoother experience! Steve and Jan were the best! Couldn’t have had a better and smoother experience! More

by schift629 Verified Customer Verified Customer

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I have bought 3 cars from this dealership. This was my fourth. They are the best to deal with. This was my fourth. They are the best to deal with. More

by Judyhw13 Verified Customer Verified Customer

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The car was just what I wanted and the salesperson was very professional. The price could’ve been lower very professional. The price could’ve been lower More

by andy.j.mcgowan Verified Customer Verified Customer

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