Steve Harrell | Page 2

Normal maintenance Took my truck in for normal oil change and tire rotation . Excellent and friendly service always take my truck here and will continue to use Al Packer Took my truck in for normal oil change and tire rotation . Excellent and friendly service always take my truck here and will continue to use Al Packer ford for my services More

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New rep, same great service!!!! I went in for my maintenance check and I usually go to the service desk to the left when I arrived. On this particular day I was instructed to go to t I went in for my maintenance check and I usually go to the service desk to the left when I arrived. On this particular day I was instructed to go to the right. I didn't even know that the service area extended to the right.I was a little hesitant because I was very pleased with the reps to the left. I was greeted by Steve Harrell who was very pleasant. ( I don't think I've ever been there when they weren't) He proceeded to take all my info and asked if there was anything else I might need why I was there. I mentioned a firmware update and without blinking he said he would check on it. (I knew an update would be a lot more time that I didn't reserve) Steve also asked if I had "the works card". I told him no and he took the time to explain it to me and sign me up for one even though I know they were extremely busy. The card actually saved me quite a few dollars. In these days of everyone pushing you through service places like you're not important, this was another refreshing moment at Al Packer!!! Working in a hospital, I know the value of great customer service and it is always nice to see it these days. What a nice day once again at a place where most people, including me, really don't want to spend their day. Steve and the crew there are truly examples of Great Customer Service" Thanks again More

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A satisfied customer My experience at Al Packer's in White Marsh was quick and easy.I was satisfied that all my questions were answered. I only went in for replacement key My experience at Al Packer's in White Marsh was quick and easy.I was satisfied that all my questions were answered. I only went in for replacement keys but I felt like Steve made it a priority to take care of it, and I will return when the need arises More

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Customer service. My 2014 Explorer was recalled. My service contact was Mr. Steve Harrell who provided excellent customer service, he is to be commended for his perfo My 2014 Explorer was recalled. My service contact was Mr. Steve Harrell who provided excellent customer service, he is to be commended for his performance. More

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