Steve Brawer | Page 41

Happy Customer!!! Want to take a moment to thank Ferman Chrysler for having such great employees . Steve Brawer was my service advisor. He is very knowledgeable , al Want to take a moment to thank Ferman Chrysler for having such great employees . Steve Brawer was my service advisor. He is very knowledgeable , always courteous and takes my car on time and repairs it right the first time !!!! because of him I will continue to be a long time customer with taking all of my cars to Ferman for service . Sincerely, Robert M of new port Richey, fl More

by Robert Verified Customer Verified Customer

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Another Job Well Done As usual the service department did an outstanding job. They got me n and out in a minimum amount of time. I am very pleased with the Service crew. As usual the service department did an outstanding job. They got me n and out in a minimum amount of time. I am very pleased with the Service crew. More

by rgonzalves Verified Customer Verified Customer

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Terrible customer service Hate coming to this service center they acted like your not even there. And trying to call them on the phone haha what a joke I cant wait to sell this Hate coming to this service center they acted like your not even there. And trying to call them on the phone haha what a joke I cant wait to sell this car so I dont have to come back here More

by Harperbrian80 Verified Customer Verified Customer

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Tailgate tighter than a tick's butt I was in and out on this recall regarding the lock on the RAM tailgate. I barely finished a cup of coffee and Steve Brawer paged me to come get my tr I was in and out on this recall regarding the lock on the RAM tailgate. I barely finished a cup of coffee and Steve Brawer paged me to come get my truck. No fuss, no muss More

by rick53300 Verified Customer Verified Customer

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Awesome atmosphere/experience What a great waiting area!! Hot and cold drinks and snacks, televisions comfortable chairs and a very clean environment. Not to mention the cool charg What a great waiting area!! Hot and cold drinks and snacks, televisions comfortable chairs and a very clean environment. Not to mention the cool charging station for electronic devices!!! More

by Tony P Verified Customer Verified Customer

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Always treated with personal service Since my car is a 2015 model, I have visited the service dept many times. Throughout my appointments, I am able to have the continuity of care/servic Since my car is a 2015 model, I have visited the service dept many times. Throughout my appointments, I am able to have the continuity of care/service of my requested Service Representative. More

by SANDYSCLOUD99 Verified Customer Verified Customer

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Great service! As always when I come to Ferman of New Port Richey and Steve in Service; he always take great care of my Jeep Wrangler! He also always listens to any As always when I come to Ferman of New Port Richey and Steve in Service; he always take great care of my Jeep Wrangler! He also always listens to any concerns I might have, and let’s me know his thoughts. Thank again Steve for always giving me five star service! Patrice Johnson More

by GATORBABY1974 Verified Customer Verified Customer

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Steven Brawer HELPFUL & courteous! Mr. Brawer was very helpful & pleasant. I went in showroom twice, once to inquire about a car my BF had seen recently. Salesman very helpful, walked Mr. Brawer was very helpful & pleasant. I went in showroom twice, once to inquire about a car my BF had seen recently. Salesman very helpful, walked me over to used cars, the specific car was gone. He showed me couple others but, I APPRECIATED that he respected my indication that I was there for a service quote, didn’t have much time & I didn’t want to take up (waste) much of his time. Initially, I told him he didn’t even need to take me to look for the specific car my BF saw, if they didn’t know off the top of their heads if it was gone or or not. He was helpful, friendly, INFORMATIVE & not obnoxiously pushy. I almost asked for his card but, my BF probably took up more of another persons time in the past as he was seriously thinking of buying a Jeep truck before they were even available so, I believe he has 1-2 salespeople that he has started a rapport with because he did not buy the truck. Later, while I was on a call, I asked the front desk lady for a pen, another salesman offered me a pen & the use of his desk which I really appreciated. The ONLY reason I’m not giving 5 stars everywhere is because of something that’s not a big deal at all, but if you’re striving for perfection... when I went into service center there were, I believe, at least 4 men in their cubicles (Wednesday afternoon), some were on the phone (Mr. Brawer was) but, not all of them & I stood there for a few minutes (4-6 minutes?) before anyone spoke to me or acknowledged me. It’s very minor & the service I received afterward was top notch. But, I think I’m SLIGHTLY more patient & understanding than average & I was a little annoyed and began to wonder if I was in the right place. I think the first few minutes you have a customer are important because it sets the tone & I was beginning to worry about the service while I stood there waiting. Luckily, Mr. Brawer & everyone provides great service & therefore, that was reduced to a minor hiccup. But, it would behoove you to explain how quickly people can make up their minds & form negative opinions when their visit begins poorly. More

by Angel A Verified Customer Verified Customer

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Great Service and great prices I always get my car serviced at Ferman Automotive they do a fantastic job every time I'm in. oil changed, tires aired up. Thanks Steve for another gre I always get my car serviced at Ferman Automotive they do a fantastic job every time I'm in. oil changed, tires aired up. Thanks Steve for another great trip to Ferman Automotive More

by Jay Bea Verified Customer Verified Customer

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Quick and painless Had a dead battery. The battery was replaced under warranty. The best part was the pleasant staff both in person and on the phone. Thank you. Had a dead battery. The battery was replaced under warranty. The best part was the pleasant staff both in person and on the phone. Thank you. More

by DJACOBS58 Verified Customer Verified Customer

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