Steve Berman | Page 2

They chipped my tire and wheel and won’t do nothing about it. They are saying they are not at fault but my tire and wheel was not like that because I just got a new one put on. I have the receipts for them b it. They are saying they are not at fault but my tire and wheel was not like that because I just got a new one put on. I have the receipts for them but they don’t care. I asked to look at the cameras. But no luck. Now I have to call a lawyer to get results. More

Helpful 0

Report | Print

The sales dept. does a great job but your service dept. sucks after dealing Bills nasty unprofesstional attitude I hope I never have to come back even though Mr. Steven Berman was very apologetic and showe sucks after dealing Bills nasty unprofesstional attitude I hope I never have to come back even though Mr. Steven Berman was very apologetic and showed a lot of caring ness but Bills nasty attitude already did the damage I hope I never have to deal with Bill again THANKYOU Mr.Berman for showing kindness to me. More

Helpful 0

Report | Print

I only rate the service center good just because I had to come back for the same service twice in few weeks but I still going to recommend this service center to everyone that I know and they have Honda. I come back for the same service twice in few weeks but I still going to recommend this service center to everyone that I know and they have Honda. I am going to start with Service Manager Steve Berman, he called after my review and after few times of phone tags we got in touch. he was very nice on the phone, we had great conversation, very informative with a great manner, was asking me to let him to make it good by me for what went wrong the previse time. I explained to him about my 2004 car and also about my new 2021 car that I just perched from another Heritage Honda in Belair that needed its tag. after his recommendation for my 17 years old Accord he told me will tray to get my tags transfer for me to pickup in Parkville. to me that was a great customer service beside other stuffs he said going to do when I return. On Saturday when I arrived to Parkville my new adviser Mark Sowder was ready for me with very welcoming atmosphere , gave me my new tags for my new car and asked me to go to waiting room while he was checking the car. After little time he came and seat next to me and started first with the items that wasn't priority at list for time being, explained everything like I was seating in the class room and he was the teacher, I loved it, then he went over the major items and as he was explaining I was picking and choosing what I wanted to be fixed and ones in while I had some questions that as his routine he would stop and answer. I know I am going in a detail but this person was like god send from haven very knowledgeable and nice it took him and the his team just little over an hour to fix my car and now I will take all my 5 Hondas to them. they worked very hard to return a unhappy customer and make him happy. Big thanks to Steve and Mark More

Helpful 0

Report | Print

Clean and friendly. The service team was welcoming and helpful. The estimator staff finished their job just as my recall inspection ended. I was in and out very quickly and with requested info and air fil helpful. The estimator staff finished their job just as my recall inspection ended. I was in and out very quickly and with requested info and air filled tires. Good experience. More

Helpful 0

Report | Print

I would like to say thank you to Steven and Bill for there excellent service!!! As long I been coming there Steven has been a great and wonderful supervisor. Thank you guys so much keep Up the good wor there excellent service!!! As long I been coming there Steven has been a great and wonderful supervisor. Thank you guys so much keep Up the good work continue to make Your More

Helpful 0

Report | Print

Overall fast and efficient, also had me and out of the service department , had a oil change and a change of a tire. Never a bad thing to say about my number 1 dealer Good work guys👍🏽 service department , had a oil change and a change of a tire. Never a bad thing to say about my number 1 dealer Good work guys👍🏽 More

Helpful 0

Report | Print

Heritage service staff is professional and knowledgeable. Facility is clean and tidy. Overall this is a first rate service andrepair facility. Will definitely return with my Honda for future needs Facility is clean and tidy. Overall this is a first rate service andrepair facility. Will definitely return with my Honda for future needs More

Helpful 0

Report | Print

Working with Rob was GREAT as he has always been! I look forward to coming to this location because of Rob! He is punctual, courteous, and communicates clearly and timely. forward to coming to this location because of Rob! He is punctual, courteous, and communicates clearly and timely. More

Helpful 0

Report | Print

So far, so good .. thanks to Steven Berman for taking care of me and my CRV .. I still glance down to see if the AWD indicator light comes on .. it must be a mental thing care of me and my CRV .. I still glance down to see if the AWD indicator light comes on .. it must be a mental thing More

Helpful 0

Report | Print

Heritage Honda’s service department is top notch. From the initial call to set up an appointment to when the car was picked up, they were professional, courteous, thorough, and friendly. the initial call to set up an appointment to when the car was picked up, they were professional, courteous, thorough, and friendly. More

Helpful 0

Report | Print