Stephen Garlatta

They do not value loyal customers. I recently visited Walter’s Mercedes Benz Riverside to trade in my lease and upgrade to a new vehicle; I worked with VIP Loyalty Manager, Stephen Gar I recently visited Walter’s Mercedes Benz Riverside to trade in my lease and upgrade to a new vehicle; I worked with VIP Loyalty Manager, Stephen Garlatta, while negotiating a new deal, I was offered a very low value on my vehicle so I decided this would not be a smart deal and told Stephen that I would rather buyout & sell my vehicle elsewhere, to which he replied that his offer was better as he would be able to incentivize my offer due to loyalty as this would be my third vehicle from Walter’s Mercedes. To my surprise, two weeks later, I received a letter stating I owe $7k on additional fees on my lease as I was only given an $800 loyalty credit. Needless to say, I am highly disappointed in placing my trust in Stephen Garlatta, I would not recommend Stephen as an ethical sales person and will never again deal with Walter’s Mercedes after having been a loyal customer since 2018. More

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I have been going to Walters Mercedes for over 15 years. The Team there has continued to provide great customer service in sales and in maintenance. Thank you Rob and Stephen Garlatta for taking great care The Team there has continued to provide great customer service in sales and in maintenance. Thank you Rob and Stephen Garlatta for taking great care of me. More

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There are no words to describe the stellar service I received from Raymundo. He made me feel at ease and the process was fast and easy. I walked out with the vehicle I wanted. His patience and expertise received from Raymundo. He made me feel at ease and the process was fast and easy. I walked out with the vehicle I wanted. His patience and expertise made it all possible. Walter Mercedes trusted with my first Mercedes since 2019. More

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Stephen Garlatta was great in helping me get a car,he was very helpful and attentive. very helpful and attentive. More

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I had an amazing experience working with Stephen Garlatta at Walters Mercedes Benz. From the moment I walked in, he was friendly, knowledgeable, and genuinely cared about what I wanted. Since I'm a returning at Walters Mercedes Benz. From the moment I walked in, he was friendly, knowledgeable, and genuinely cared about what I wanted. Since I'm a returning customer, he took the time to understand my needs, walked me through all my options without any pressure, and made the entire process smooth and stress-free. Plus Stephen was patient enough to answer my 9 year olds questions about cars What really stood out was his honesty and professionalism. He was upfront about pricing, answered all my questions patiently, and made sure I was comfortable with every step of the purchase. Plus, he went above and beyond to ensure I got the best deal possible. If you're looking for a car and want someone who truly has your best interests at heart, I highly recommend Stephen. This was hands-down the best car-buying experience I've ever had. Thank you again for everything! More

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Raymundo Lopez and Stephen made the purchasing experience easy and seamless. When I went to pick up my car and it was all ready to go on the showroom floor made me feel like a special customer. easy and seamless. When I went to pick up my car and it was all ready to go on the showroom floor made me feel like a special customer. More

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This was hands down the best experience of buying a car I ever had. I would like to thank Raymundo Lopez for all of his hard work and to make this experience of buy a car enjoyable. Everyone at Walter's wa ever had. I would like to thank Raymundo Lopez for all of his hard work and to make this experience of buy a car enjoyable. Everyone at Walter's was very nice and helpful. More

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Walter’s MB , is awesome! The facility is very clean and staff is so accommodating ! The facility is very clean and staff is so accommodating ! More

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