Stephanie Thornton
Stephanie Thornton at Heritage Toyota Owings Mills

Stephanie Thornton

F&I Manager

Heritage Toyota Owings Mills

9801 Reisterstown Rd.
Owings Mills, MD 21117

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4.9
110 Reviews
4.9

110 Reviews

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110 Reviews of Stephanie Thornton

September 24, 2025

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Employee Rating

William Butler helped me out from start to finish with my purchase today 9/23/25. I’m truly grateful for his patience and customer service. More

by Kristen Rich
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: William Butler

Sep 25, 2025

Heritage Toyota Owings Mills responded

Hi Kristen, thank you so much for your feedback! Our team will be very happy to hear about your kind words and high star rating! Our team is available should you require any extra help.

September 11, 2025

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Extremely helpful and explanatory about all of the vehicle options, as well as with the financing. More

by kyle.d.byington
Sales Price Transparency
Trade-in Experience
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Recommend Dealer
Yes

Other Employees Tagged: April Cromety Moore

August 30, 2025

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My experience with heritage Toyota was great! Chano king is the best salesman I’ve had, he was professional, fast, and reliable. He was able to get me into the truck I’ve been looking at and didn More

by Owen
Sales Price Transparency
Trade-in Experience
Purchase Time
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Recommend Dealer
Yes

Other Employees Tagged: Chano King

Sep 02, 2025

Heritage Toyota Owings Mills responded

Hello Owen, thank you so much for your feedback! Our team will be very happy to hear about your kind words and high star rating! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

August 13, 2025

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Aydan was professional, patient, and knowledgeable. He walked me through the car buying process from beginning to end! He even offered to come in on his day off to help me. More

by CRose
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes

Other Employees Tagged: Erika Hodge, Aydan Brown

Aug 16, 2025

Heritage Toyota Owings Mills responded

Hi, thank you for your positive review. We're glad to hear that you found our team here at Heritage Toyota Owings Mills so helpful in the purchase of your new vehicle. If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

August 05, 2025

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I had a truly wonderful experience. My salesperson was attentive and patient. The rest of the staff was also so friendly and helpful. More

by Ellyrosales2015
Sales Price Transparency
Trade-in Experience
Purchase Time
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Recommend Dealer
Yes

Other Employees Tagged: William Butler

Aug 06, 2025

Heritage Toyota Owings Mills responded

Hi, thank you for your support! We're happy we could help. Our team is available should you require any extra help.

July 30, 2025

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Will was great. He helped me navigate through this whole car buying process. He was easy to talk to. More

by andrejohnson
Sales Price Transparency
Purchase Time
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Recommend Dealer
Yes

Other Employees Tagged: William Butler, Walter McDonald

Jul 30, 2025

Heritage Toyota Owings Mills responded

Hello, thanks for your great review, and for giving our dealership such a high star rating! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

June 24, 2025

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Excellent service. Met all my expectations of car buying experience. Will recommend to all my friends More

by marvin.mazyck
Sales Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: William Butler

Jun 26, 2025

Heritage Toyota Owings Mills responded

Hello, in order to deliver the best experience possible, we try to set high expectations for ourselves. We're so glad to receive your positive review. Our team is available should you require any extra help.

June 23, 2025

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Chano King it the BEST AT WHAT HE DOES! !. From the first moment we met I knew that i was safe in making a purchase. I really didn't bank on leaving with a new car but after working his mag More

by NICOLE AUSTIN-THOMAS
Sales Price Transparency
Trade-in Experience
Purchase Time
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Recommend Dealer
Yes

Other Employees Tagged: Chano King

Jun 23, 2025

NICOLE AUSTIN-THOMAS responded

Chano King it the BEST AT WHAT HE DOES! !. From the first moment we met I knew that i was safe in making a purchase. I really didn't bank on leaving with a new car but after working his magic, he and Ms. Stephanie Thornton worked a MIRACLE ! And I drove away with a BRAND NEW 2025 Toyota Cross...I am so blessed to have had them help me with my purchase. I hightly recommend Heritage Toyota Owings Mill...Mr. Chano King is the KING OF DEALS.

June 09, 2025

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If you have time to spend, then I would recommend this dealership. My transaction took forever and I came with a check. I didn't get a demo of the car's features. And trying to reach finance after my purc More

by tonickjohnson
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Walter McDonald , Zach Fell, Juan

Jun 16, 2025

Heritage Toyota Owings Mills responded

Hello, we appreciate you taking the time to leave this review. We regret to learn that you did not have a more positive experience with us. Please reach out to our General Manager, John Holliday at jholliday@mileone.com or 410.753.8917 and we will work with you personally in rectifying the issues you experienced.

June 06, 2025

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Im very happy. The service is nice. Great peeople to deal with here. I highly recommend. More

by amani.bintou
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: William Butler , Michael Guardado

Jun 10, 2025

Heritage Toyota Owings Mills responded

Hi, thank you for your support! We're happy we could help. We hope you continue to choose us for all your automotive needs! Take care!

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