Stephanie Shi

I wanted to take a moment to express our heartfelt appreciation for the outstanding service we received from the Mercedes-Benz dealership crew in Owings Mill, especially Stephanie Shi and her team, as appreciation for the outstanding service we received from the Mercedes-Benz dealership crew in Owings Mill, especially Stephanie Shi and her team, as well as the managers. They truly went above and beyond to help us find the perfect 2026 GLE 450, ensuring it had all the unique features we were hoping for. Our salesperson, Stephanie Shi, was exceptional patient and knowledgeable throughout the entire process. She took the time to listen carefully to what we wanted and guided us step by step, always making sure we felt comfortable and supported—never pressured. The financing part of our purchase was handled smoothly, making the experience quick and painless. We are absolutely thrilled with our new vehicle and couldn’t be happier with the way everything turned out. I highly recommend Shi and the Mercedes-Benz Owings Mill dealership crew to anyone in the market for a car. Their dedication, professionalism, and genuine care make all the difference. Thank you once again for making our car-buying experience such a positive one! Best Regards, Lily More

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I had a very disappointing experience with Tony Pozderac. Throughout my interaction, he used language that felt inappropriate and unprofessional, including phrases such as “people like you,” which came acros Throughout my interaction, he used language that felt inappropriate and unprofessional, including phrases such as “people like you,” which came across as disrespectful and concerning in a customer-facing environment. Additionally, there seems to be a lack of proper training and education among staff when it comes to handling different types of checks and financial processes. This led to confusion and unnecessary delays that could have easily been avoided with better guidance and knowledge. What was most frustrating, however, was the lack of effort to resolve the issues. There was little to no initiative taken to rectify the situation or ensure a smooth experience. Overall, I expected a much higher level of professionalism and accountability, especially from someone in a management position. More

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It was a great shopping experience with Stephanie. She is very welcoming, patient and helpful. Highly recommend her! She is very welcoming, patient and helpful. Highly recommend her! More

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It was so pleasant working with Stephanie. She is very helpful and being very honest. She answered all my questions and truly cared about my concerns. She definitely will be my only Mercedes s She is very helpful and being very honest. She answered all my questions and truly cared about my concerns. She definitely will be my only Mercedes sales consultant. I recommend her to my friends. More

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I had an exceptional experience working with Stephanie! She was very attentive and couldn't have been more informative and helpful. Truly appreciate her for a great dealership experience. She was very attentive and couldn't have been more informative and helpful. Truly appreciate her for a great dealership experience. More

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I’ve known her for years, I think the most important thing is when doing business with Stephanie, you are comfortable, you won’t experience anything like “ Always be closing” or any other techniques. thing is when doing business with Stephanie, you are comfortable, you won’t experience anything like “ Always be closing” or any other techniques. The whole conversation was be just like talking about a car with family members, and she’s always a good listener and care about your needs and gives you very good advice based on her knowledge and experience. More

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