"A difficult precarious niche order handled perfectly"
Mack the sales rep, Stephanie the finance rep and the dealership manager did a top job, beyond my expectations, to handle a niche unique vehicle order with tricky finance conditions and worked out a deal that I was more than pleased with. The buying experience was a pleasure and all my requests were respected and entertained, even patiently dealing with my sometimes overly talkative nature! Honestly, the entire experience was above my expectations and without excessive effort to find an area of improvement, there would be very little I could find to critique.
"Another great purchase experience"
- Mikey Mike
Stacey Cooke out did himself this time!! I told him what I was looking for and why and he and his team was able to source one for me and have it on the lot within a week. A week after I am driving home in my new F150 XTR with all the bells and whistles I asked him to have on it.
Also like to thank Steph for being so speedy with the paperwork.
I will certainly be back later this year when my wife wants a new car.
"I own it!"
Mackenzie Leies was professional, knowledgeable and very patient with me. As soon as I saw "the car" I knew this was the one I had to have. I know Mack knew it too. He was as happy for me as I was to find it! Great experience dealing with Mack and Northway Ford Lincoln. Not to forget - many thanks to Stephanie Brown for her expertise with all the paperwork that comes with the purchase of a car. I will return for my next vehicle....but not too soon. Thanks All.
"Perfect Experience Yet Again!!"
Wow. All I can say is wow. This is my very second vehicle I have purchased from Mackenzie Leies and this is truly just the beginning. After writing off my first car last winter and thinking I was in trouble, Mack and team Northway made the magic happen AGAIN. I thought for sure I would be buying a truck if I ever needed another vehicle. One day, Mack gives me a call and tells me about a 2015 Chrysler 300S that just came in on trade that he insisted I had to come see. I told him that it would be pointless but he insisted I see it. Long story short, he told me "Come in and take it with you wherever your headed next. If you absolutely hate it, at least you just got a free ride". I came back from visiting my family and signed right on the dotted lines.
Northway has the best quality vehicles, service, and best of all they have Mack to take care of you there. All around amazing second purchase. 5 Stars all around. Thank you again to the team at Northway!!
"Friendly, helpful and amazing"
Ashley was so helpful! She knew it was my first time purchasing a vehicle and knew how hesitate I was being but she did everything she could to make sure I was comfortable.
I always come to this dealership for all my servicing and I’m happy to continue to do that so with my new vehicle. Everyone always make you feel so welcomed!
"Wonderful experience getting a great car "
Everything was wonderful with Forthway Ford, Ashley and Steph! They helped us get into my husband's dream car in no time! Process was very smooth and car was ready and in perfect condition for pickup! Buying was a breeze!!
This is my second car,
The service has been great,
We would definitely be back to buy another car when the time comes....
Chris has made it easy for us to choose our 2019 Escape SE...
"Great Dealer, Frustraing Admin Process"
I went in to Northway Ford thinking of purchasing one vehicle and ended up leaving with an even better one. Todd was understanding of my financial situation and was able to give me an even better deal with an even better vehicle! As a woman you often come across great difficulty in purchasing a vehicle and being taken advantage of. Todd was very transparent and explained everything to great lengths making sure I was making an informed decision. The only process that wasn’t pleasant, in fact was frustrating, was after I had driven off with the vehicle, the business manager who had told me everything was good to go, kept emailing me with things she forgot to grab from me (more insurance info, references, pay stubs) things that should’ve been requested when I bought the vehicle or even when I came to pick it up. This emailing back and forth went on for about 2 weeks after I had already picked up the vehicle. Will definitely be recommending Todd to friends and family. He made my Northway experience, and alleviated the majority of the stress that comes with purchasing a vehicle. He even went above and beyond by personally delivering my cheque’s to my workplace! Thanks Todd!
Other Employees Tagged:
"Ford Family all the way!"
HIGHLY recommend Stacey Cooke. We live far from dealership so we do business over the phone. He always gets us what we are looking for. This time we bought 3 and we are all happy. Great guy to deal with. Thanks Stacey! Stephanie is amazing too, very efficient, and a pleasure to deal with. We always refer Northway Ford to anyone looking for a new vehicle.
- Chris Nichols
Just bought a brand new Fusion at an unbeatable price. The service from Stacey was amazing, and I highly recommend Northway Ford Lincoln for anybody buying new.