We sincerely apologize for this experience you have had.. We take your feedback seriously.
Our Customer Service Team would like to have the opportunity to investigate this and have a Manager address your concerns.
Please email firstname.lastname@example.org and use reference number N-473
January 16, 2020
"Two for Two!"
- Tim Srigley
My son and wife recently purchased a vehicle from Ashley and had an amazing experience. That was enough to convince me to stop by and chat about their current inventory. Over the next couple of days, Ashley arranged a test drive of several vehicles that fit my needs and were competitively priced. I really appreciated her no-pressure-just-helpful support in picking out a late model Ford Edge. A few days after the car was delivered I noticed a slight vibration in the steering. Within minutes Ashley arranged a service appointment and the problem was solved at no charge the next day. The team at Northway really looked after me, and my son! I would highly recommend Ashley to anyone seeking to purchase a new vehicle.
Thank you for the positive review and recommendation of Stacey and the team at Northway Ford!
We hope you enjoy your new car!
December 03, 2019
"Aran is very patient and knowledgeable when it comes to..."
Aran is very patient and knowledgeable when it comes to vehicles. He was very understanding and I did not feel rushed or pushed into a certain vehicle, As he assisted me with finding the exact model and ensured that I had every feature I wanted when it came to my new car. I would recommend Aran to family and friends and will definitely be a multiple-time buyer down the road.
Hi There Mal,
Thank you for the positive review of Molly and Stephanie at Northway Ford!
Enjoy your new car!
November 26, 2019
"Pleasant buying experience"
I bought my 2017 Mitsubishi at this dealer and dealt with Dustin. I drove 101Km and I'm glad I did. He was great and very patient and took the time to answer all our questions. I had many questions as this was my first time buying a car. My overall experience was great, from the moment I called the dealer and spoke to Dustin to closing the deal. All the info I was given was accurate and transparent. I am very pleased with my car and glad to have dealt with Dustin. Very good customer service and very diligent people. I highly recommend.
Thank you for the positive review of our team at Northway Ford!
We appreciate your business!
October 21, 2019
"First Car of Independence"
Northway got me into my first car after starting a new career. Stacey was a great salesman showing me what there was available within both my budget and my wishlist. Stephanie helped me to secure financing. I was the 3rd in my family to trust Northway as the place to find our vehicles.
Thanks so much for your wonderful review for Stacey, Stephanie and the team at Northway! Welcome to the Northway Ford Family!
Congratulations! We hope to see you again!
October 18, 2019
"Single best customer service experience EVER!"
Forget every experience you've ever had anywhere as a consumer and prepare to be wowed from start to finish by the team at Northway Ford as they set the bar for how to treat customers! We are return customers for a reason.
Right from the initial email we sent inquiring about vehicle availability to the finalizing of the transaction, Stacey and Stephanie both went out of their combined ways to assure our satisfaction and we are definitely satisfied. Five star service without a doubt!
King & Benton Redevelopment Corp.
Hi there ABC,
Thank for allowing us to earn your business again! We are very pleased to hear that you had a pleasant experience with Chad, Stephanie and the team at Northway Ford.
Enjoy your new ride! We look forward to seeing you again!
October 17, 2019
"Awesome first dealership experience "
I was really hesitant to go through a dealership at the start. When I deciding to go I received amazing customer service and everything was explained very clear. Would definitely recommend this dealership