"Excellent customer service!!"
I have been looking for a new F150 for seven months, looking online, dealing with a number of dealerships and Sales Consultants in the GTA, mostly Ford, but also Chrysler. I was looking for someone that I could trust and would get me what I felt was the best deal for my budget! Stacey Cooke was by far the one that made me feel comfortable and was great to deal with. Vanessa was also great to deal with, made me feel comfortable through our dealings. Once our deal was finalized I was unable to get insurance set up and had to delay delivery of my F150. I was scrambling to try to get everything done and my timeline to pick up the truck was closing in as I was having surgery and would be laid up for 4 weeks. Both Vanessa and Stacey were able to fit me in to their schedule at the last moment in order for me to take delivery. Stacey actually came in on his day off to show me my new truck!!
"The day I went the used car side was extremely busy, so..."
The day I went the used car side was extremely busy, so they paged for someone to come over from the new side. I am so glad this happened! Stacey Cooke is the best salesman I have ever worked with. He wants you to be happy with your purchase, and genuinely cares about helping people.
"We recently purchased a Ford Explorer Sport from Northway..."
We recently purchased a Ford Explorer Sport from Northway Ford and not only do we love our new suv but we had an excellent experience through the purchasing process at Northway. Stacey Cooke was our sales representative and he was incredibly helpful in every way from the moment we started looking to us driving off the lot with our new Explorer. Stacey really made our purchasing experience great and thank him for his excellent customer service. We would highly recommend this dealership and it’s staff to anyone in the market and will certainly be returning to Northway for any of our future vehicle needs.
"Overall great "
Stacey was very friendly and helpful in many way on several questions I was very much informed also not pushy or forceful
Would 100 percent recommend buying threw him as I would buy again with him
Mike was pretty helpful as well getting my financing all sorted how ever there were time I needed some answeres for things he didnt know or couldnt help me with but great guy to communicate with negotiations and sales
Overall was 4.5 outta 5 stars for me
"First Car of Independence"
Northway got me into my first car after starting a new career. Stacey was a great salesman showing me what there was available within both my budget and my wishlist. Stephanie helped me to secure financing. I was the 3rd in my family to trust Northway as the place to find our vehicles.
"Can't fault the overall dealer experience "
- Dave R
This was one of the more seamless I have ever had in buying a new car. The salesmanship was informative & transparent. The selling and trade-in process was very efficient. And overall pickup was moved forward to accomodate my schedule. So overall I cannot fault everyone I dealt with who went over and beyond to make this a positive experience.
"Single best customer service experience EVER!"
Forget every experience you've ever had anywhere as a consumer and prepare to be wowed from start to finish by the team at Northway Ford as they set the bar for how to treat customers! We are return customers for a reason.
Right from the initial email we sent inquiring about vehicle availability to the finalizing of the transaction, Stacey and Stephanie both went out of their combined ways to assure our satisfaction and we are definitely satisfied. Five star service without a doubt!
King & Benton Redevelopment Corp.
Dealing with Stacey was really easy. He even came in on his afternoon off to make sure my deal was closed and pushed across the line. He knew the truck inside and out and made great recommendations.
"We just picked up our first new F250. And the whole team..."
- Happy Man
We just picked up our first new F250. And the whole team at Northway Ford were great from parts to service and our Stacey in the sales department was the best.
"Purchased new f150"
From sales to service northway ford has been excellent in purchasing my new f150 and servicing my previous vehicles.
Stacey Cooke has always been there for me to answer any questions that I have.