Skip Scanlon
Skip Scanlon at Executive Volkswagen

Skip Scanlon

Service Advisor

Executive Volkswagen

444 State Street (Route 5)
North Haven, CT 06473

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4.9
318 Reviews
4.9

318 Reviews

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318 Reviews of Skip Scanlon

August 07, 2025

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Employee Rating

Customer Service by the Service Team is always exceptional - follow-up, status updates and customer treatment. More

by dleone0707
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Aug 07, 2025

Executive Volkswagen responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Executive Volkswagen. Make the Right Decision, Make the Executive Decision!

August 07, 2025

Dealership Rating
Employee Rating

I’ve been a customer since 1984! I wouldn’t be coming back if the Vehicles and Service Dept were not reliable! Closing the doors on my Jetta GLI is like closing the hatch on a submar More

by BENHG3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Aug 07, 2025

Executive Volkswagen responded

Thank you for choosing Executive Volkswagen. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again! Make the Right Decision, Make the Executive Decision!

August 07, 2025

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Employee Rating

I always take my 2019 VW Sportwagen to Executive VW because I know that I’ll always get the best service and a fair price for the work done. More

by EDT
Service Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Marlena Anzalone

Aug 07, 2025

Executive Volkswagen responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Make the Right Decision, Make the Executive Decision!

August 07, 2025

Dealership Rating
Employee Rating

Everything went smoothly at Executive Volkswagen. Skip was friendly and easy to work with. Recommendation for alignment tune up was helpful and needed. More

by timothypato
Service Price Transparency
Workmanship
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Service Communication
Recommend Dealer
Yes
Aug 07, 2025

Executive Volkswagen responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Executive Volkswagen. We look forward to having you as one of our valued customers for many more years to come! Make the Right Decision, Make the Executive Decision!

August 05, 2025

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Employee Rating

Very unhappy that my first 12 month free oil change could not be honored at about month 15 even though my mileage was under 10k, but that is corporate and not a dealership issue. The cracked right rear ta More

by DANIELS10
Service Price Transparency
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Recommend Dealer
Yes
Aug 05, 2025

Executive Volkswagen responded

Thank you for providing this feedback, Daniel, and we apologize for not providing you with an exceptional service experience. We never like seeing that our service doesn't meet the standards customers have come to expect, but reviews like this help us improve. If you don't mind reaching out to us so that we can speak directly, we'd love to address your concerns in detail.

August 05, 2025

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Employee Rating

Waiting for an oil change is not expected to be a pleasant experience, but it really was. From the time I walked through the door to being led to your waiting area. Then receiving a text within 3-5 m More

by Cathy G
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Aug 05, 2025

Executive Volkswagen responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them. Please don't hesitate to let us know if we can be of further assistance. Make the Right Decision, Make the Executive Decision!

August 04, 2025

Dealership Rating
Employee Rating

Skip and Tyler are a please to work with. They always get me the Saturday appointments I need. The technicians are great too. Just an overall great experience. A+++ More

by pdigrassi
Recommend Dealer
Yes

Other Employees Tagged: Skip Scanlon

Aug 04, 2025

Executive Volkswagen responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Make the Right Decision, Make the Executive Decision!

August 03, 2025

Dealership Rating
Employee Rating

Booking appointment was easy. Woman was great. Liked the text confirm. Good follow up with call confirm. Drive in drop off was easy. Skip did a great job confirming my info and More

by ROBERT.W.BAIRD.II
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Aug 03, 2025

Executive Volkswagen responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them. Please don't hesitate to let us know if we can be of further assistance. Make the Right Decision, Make the Executive Decision!

August 02, 2025

Dealership Rating
Employee Rating

Have been a customer at Executive for over 20 years! Everyobe has been extremely professional and helpful from Sales, Service including the Finance Department! Can’t envision buying a vehicle from any ot More

by BENHG3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Aug 02, 2025

Executive Volkswagen responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Executive Volkswagen! Make the Right Decision, Make the Executive Decision!

July 30, 2025

Dealership Rating
Employee Rating

Skip in service is the best! He always will keep you updated. He goes above and beyond More

by denee132
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jul 30, 2025

Executive Volkswagen responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. Make the Right Decision, Make the Executive Decision!

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