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Sisi Olaguez
Sisi Olaguez at Norm Reeves Toyota Dallas

Sisi Olaguez

Service Advisor

Norm Reeves Toyota Dallas

9525 E R L Thornton Fwy
Dallas, TX 75228

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4.8
8 Reviews

Hi, I'm Sisi, your Toyota service advisor! I've been helping drivers take care of their vehicles since 2016 and I love turning what can feel like a stressful visit into an easy, positive experience. I'm known for clear communication, honest recommendations, and making sure my guests always feel taken care of. When I'm not in the service drive, I enjoy staying active, good coffee, and spending time with my dog. I'm here to keep you and your Toyota safely on the road - se Habla Español!

Dealership Experience

4 mos

Industry Experience

10 yrs, 3 mos

Specialties & Trainings

Used vehicle reconditioning

High-volume service drive operations

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4.8

8 Reviews

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8 Reviews of Sisi Olaguez

March 26, 2026

Dealership Rating
Employee Rating

The dealership was very clean and relaxing. I was satisfied with the time I had wait. More

by LADYDSMITH62
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Mar 26, 2026

Norm Reeves Toyota Dallas responded

Thank you for noting how clean and calm our facility felt and that your wait was comfortable. We’re glad your Toyota Tundra service was handled efficiently. We look forward to welcoming you back. LaTris Price-Customer Relations Manager-latris.price@normreeves.com

March 26, 2026

Dealership Rating
Employee Rating

Sisi was wonderful in explaining every detail of my car service she went above and beyond More

by aydeeaneri84
Recommend Dealer
Yes

Other Employees Tagged: Sisi Olaguez

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Mar 26, 2026

Norm Reeves Toyota Dallas responded

Thank you for highlighting how Sisi guided you through every detail of your Toyota C-HR service. We’re delighted she went above and beyond to assist you. We appreciate you trusting us with your maintenance needs. LaTris Price-Customer Relations Manager-latris.price@normreeves.com

March 21, 2026

Dealership Rating
Employee Rating

Sisi was super helpful, helping me understand the new maintenance package I signed up for, and even though I was charged too much because she was away when I picked up my car, she called me back and made More

by aldyck
Recommend Dealer
Yes

Other Employees Tagged: Sisi Olaguez

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Mar 21, 2026

Norm Reeves Toyota Dallas responded

We’re grateful you shared your experience. It’s wonderful that Sisi guided you through the maintenance package for your Toyota RAV4 Prime and promptly addressed the billing concern. We’re glad our team’s attentiveness and shuttle rides made your visit hassle-free. LaTris Price-Customer Relations Manager-latris.price@normreeves.com

February 26, 2026

Dealership Rating
Employee Rating

Happy with service very friendly will be back for my next service. Thank you SIsi. More

by ericdgreat2005
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Octavio Mendoza

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Feb 26, 2026

Norm Reeves Toyota Dallas responded

It’s great to know our team delivered friendly service on your Toyota Tundra. We’ll be ready for your next appointment when it’s time. Sisi will be happy to hear your thanks. LaTris Price-Customer Relations Manager-latris.price@normreeves.com

February 24, 2026

Dealership Rating
Employee Rating

Excellent The service was done in a speedy manner I like to recommend my friends to ur dealership More

by ignatiuso
Recommend Dealer
Yes

Other Employees Tagged: Sisi Olaguez

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Feb 25, 2026

Norm Reeves Toyota Dallas responded

Hi Ignatiuso! Thank you for leaving us this five-star review and for your kind words about our service team at Norm Reeves Toyota Dallas! We'll see you next time!

February 02, 2026

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Employee Rating

Came in to get a tire repaired or replaced was told by the service department that they had zero tires in my size. I drive a tacoma. The service department said they could have one delivered by 1:30 the n More

by TUCKER.MCGINNIS35
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
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Feb 02, 2026

Norm Reeves Toyota Dallas responded

We're sorry to hear about your experience, Tucker, and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you as quickly as possible. If you would be willing to continue the conversation, we would appreciate the opportunity to address your concerns. Please let us know the best way to reach you or feel free to email me directly. LaTris Price-Customer Relations Manager-latris.price@normreeves.com

Feb 02, 2026

Norm Reeves Toyota Dallas responded

We're sorry to hear about your experience, Tucker, and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you as quickly as possible. If you would be willing to continue the conversation, we would appreciate the opportunity to address your concerns. Please let us know the best way to reach you or feel free to email me directly. LaTris Price-Customer Relations Manager-latris.price@normreeves.com

January 25, 2026

Dealership Rating
Employee Rating

I was very pleased with my service appointment. Sisi was great! Kept me informed and was very professional. More

by jeshilling
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Jan 26, 2026

Norm Reeves Toyota Dallas responded

Hi Jeshilling! We’re pleased to hear you had a smooth service experience with Sisi! Thank you for choosing Norm Reeves Toyota Dallas and for your positive feedback!

January 22, 2026

Dealership Rating
Employee Rating

Experience was fine. Just oil change. No high pressure upscale as one of your current service reps uses. More

by rob.cox85
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: John Pena

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Jan 22, 2026

Norm Reeves Toyota Dallas responded

Thanks for sharing your thoughts about your experience with Norm Reeves Toyota Dallas. We appreciate your business and hope to see you again soon! LaTris Price-Customer Relations Manager-latris.price@normreeves.com

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