Sierra Hendricks

My purchase experience here is why most people hate buying a car. I don’t live in Miami so, this purchase was done online. I found the car on their website after hours. The next day I received a call buying a car. I don’t live in Miami so, this purchase was done online. I found the car on their website after hours. The next day I received a call from a salesperson. I gave them my trade info, also a Lexus with way below average miles. I was then sent a buyer's order valuing my car at $7,000. I was outraged. It retails for 13k-15k on all the car-buying sites. I had forgotten I had used their trade-in icon the day before on their website. Later that evening I found an email with a trade valuation from Lexus of N. Miami for $12,688. I forwarded Sean Kamal the GM of Lexus N Miami with their offer of $12,688 email. He couldn’t be bothered to reply himself, so he pushed it off on someone below him. I was told the offer was 7,000 firm, and maybe I shouldn’t trade in my car. Clear bait and switch move. No explanation, no apology. I was offered and additional $500 discount take it or leave it. The vehicle they were selling was what I wanted and had low miles. I reluctantly went ahead and purchased the car. When I took delivery of the car it had a broken piece on the lower dash just hanging there. Impossible to miss on the multi-point inspection required for an L Certified Lexus. Every other L Certified Lexus I’ve purchased was delivered in immaculate condition. I will say my sales person, Sierra was professional and very helpful along with her partner Constantine. Sean (GM), Alfred (used car mgr.) and Todd (finance mgr.) typify the stereotypical car salesman. No integrity whatsoever, and give this Lexus dealership a bad name. I wish I had done more research. I have found many many bad reviews of this dealer. Many complaining of bad service, bullying tactics during the sales process, inconsistent pricing, etc. I bought a Lexus from Lexus of Pembroke Pines in 2018, and I had a great experience. Both are Craig Zinn owned dealers. I thought Lexus dealers were above sleazy car sales behavior. Not at Lexus of N. Miami. One more thing- after I posted a Google review I received a text from an employee there asking me to please take down my review, because it didn't look good for them. The b@lls on these folks. Holy crap! More

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My purchase experience here is why most people hate buying a car. I don’t live in Miami so, this purchase was done online. I used their on-line trade in on their website. I received the offer shown her buying a car. I don’t live in Miami so, this purchase was done online. I used their on-line trade in on their website. I received the offer shown here. The next day I received a buyers order from the dealer with a trade-in of the same car for 7,000. More than $5,200 less! The dealer did not know I used the trade in option online. Both offers were without seeing my trade. Incidentally I received a check for $13,000 through the Autonation car buying service. I emailed Sean Kamal the GM of Lexus N Miami. He couldn’t be bothered to reply himself, so he pushed it off on someone below him. I was told the offer was 7,000 and maybe I shouldn’t trade in my car. Clear bait and switch move. No explanation, no apology. I felt the L Certified car they were selling was a good value, and decided to purchase it anyway. When I took delivery of the car it had a broken piece on the lower dash just hanging there. Impossible to miss on the multi-point inspection. Every other L Certified Lexus I’ve purchased was delivered in immaculate condition. I will say my sales person, Sierra was professional and very helpful along with her partner Constantine. Sean (GM), Alfred (used car mgr.) and Todd (finance mgr) typify the stereotypical car salesman. No integrity whatsoever, and give this Lexus dealership a bad name. More

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Amazing, great, best experience i have in a dealership, Amauri has great customer service and is always willing to go above and beyond to help me get the car i want. He’s the best employee at Lexus of Nort Amauri has great customer service and is always willing to go above and beyond to help me get the car i want. He’s the best employee at Lexus of North Miami More

by dannyc3 Verified Customer Verified Customer

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Sierra was a pleasure to work with! She got the deal done quickly & smoothly. She was very honest & professional..a ray of sunshine!Give her a raise & a promotion. Best sales experience She got the deal done quickly & smoothly. She was very honest & professional..a ray of sunshine!Give her a raise & a promotion. Best sales experience ever!! More

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Come help me out find all the cars with all the selection I was very friendly all the way through. He helped me step by step and made the whole process very clear. He went through everything and took his tim I was very friendly all the way through. He helped me step by step and made the whole process very clear. He went through everything and took his time plus gave me the price I was looking for well being transparent for both sides More

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From beginning to end, everyone I worked with, namely Sierra Hendricks, made this process super smooth and efficient. Dealerships are usually a headache, but this team made the experience so pleasant! Si Sierra Hendricks, made this process super smooth and efficient. Dealerships are usually a headache, but this team made the experience so pleasant! Sierra was AMAZING on working with our requirements and getting me my beautiful ES350! More

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I couldn't be happier with my experience purchasing my 2025 Lexus NX 250, and it's all thanks to the incredible help of Sierra Hendricks! From start to finish, she was absolutely amazing—knowledgeable, pa 2025 Lexus NX 250, and it's all thanks to the incredible help of Sierra Hendricks! From start to finish, she was absolutely amazing—knowledgeable, patient, and genuinely invested in helping me find the perfect car. She made the entire process smooth and stress-free, and went above and beyond to make the deal happen. Her professionalism and dedication truly stood out. Thanks to her, I'm now driving my dream car, and I couldn't be more thrilled! Highly recommend working with her if you're in the market for a vehicle. More

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Sierra was a delight to deal with. From beginning to end she was on top of everything and got the deal quickly. From beginning to end she was on top of everything and got the deal quickly. More

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Working with Sierra was great. I had a tight timeline to get a car and she got the job done professionally and cheerfully. I had a tight timeline to get a car and she got the job done professionally and cheerfully. More

by jillcboland Verified Customer Verified Customer

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Nice experience, totally different from Lexus near Tamiami airport where they had little choice. Sierra is charming and funny. She did a wonderful job showing me around… Tamiami airport where they had little choice. Sierra is charming and funny. She did a wonderful job showing me around… More

by jpblanchard Verified Customer Verified Customer

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