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Shelly Jackowski

Overview Reviews (468) Inventory (193)

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Shelly Jackowski

Service Advisor

Norm Reeves Toyota Dallas

9525 E R L Thornton Fwy
Dallas, TX 75228

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4.9

468 Reviews

Overview Reviews (468) Inventory (193)

4.9

468 Reviews

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468 Reviews of Shelly Jackowski

September 10, 2025

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Employee Rating

Always a great experience when I come in, everyone is friendly, love the new snack machine as well, ha! friendly, love the new snack machine as well, ha! More

by carolineerickson7

Verified Customer

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Recommend Dealer

Yes

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Sep 10, 2025 -

Norm Reeves Toyota Dallas responded

Thanks for sharing your thoughts about your experience with Norm Reeves Toyota Dallas. We appreciate your business and hope to see you again soon! LaTris Price-Customer Relations Manager-latris.price@normreeves.com

September 08, 2025

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Good service on time. Friendly and courteous staff, clean and pleasant facility with free coffee Friendly and courteous staff, clean and pleasant facility with free coffee More

by hilarionprieto

Verified Customer

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Workmanship

Service Time

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Recommend Dealer

Yes

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Sep 08, 2025 -

Norm Reeves Toyota Dallas responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Norm Reeves Toyota Dallas! LaTris Price-Customer Relations Manager-latris.price@normreeves.com

September 08, 2025

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I was taken care of very well. ..Shelly was able to get the parts I needed very quickly and I got my car back in just a few days. I have an old 4-Runner which I plan to keep and you ..Shelly was able to get the parts I needed very quickly and I got my car back in just a few days. I have an old 4-Runner which I plan to keep and your hard working crew was able to get it in good working order so I can keep on driving it! More

by SPSTEPHENSON

Verified Customer

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Recommend Dealer

Yes

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Sep 08, 2025 -

Norm Reeves Toyota Dallas responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit. LaTris Price-Customer Relations Manager-latris.price@normreeves.com

September 06, 2025

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It was great working with Shelley. She kept me updated and helped me with everything I needed during this service appointment! She kept me updated and helped me with everything I needed during this service appointment! More

by brgage

Verified Customer

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Workmanship

Service Time

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Recommend Dealer

Yes

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Sep 06, 2025 -

Norm Reeves Toyota Dallas responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! LaTris Price-Customer Relations Manager-latris.price@normreeves.com

September 05, 2025

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Shelley is easy to work with and gets work done. Very good relations with customers. Very good relations with customers. More

by jschwenk

Verified Customer

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Recommend Dealer

Yes

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Sep 06, 2025 -

Norm Reeves Toyota Dallas responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them. Please don't hesitate to let us know if we can be of further assistance. LaTris Price-Customer Relations Manager-latris.price@normreeves.com

September 02, 2025

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Shelly and Justin are great! It is warming and securing to know they care and go above and beyond for their clients. Unfortunately, I can not say I feel the same way about th It is warming and securing to know they care and go above and beyond for their clients. Unfortunately, I can not say I feel the same way about the staff. Saturday, I received misinformation and got disconnected when I was speaking to schedulers. I assumed all of the service members worked together and I could get general information from multiple people, but unfortunately that doesn't appear to be the case. I am definitely more of Shelly client than Norm Reeves client and I will follow wherever she goes. Hopefully she'll get the support that reflects the service she provides. More

by Candice B.

Verified Customer

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Recommend Dealer

Yes

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Sep 02, 2025 -

Norm Reeves Toyota Dallas responded

September 02, 2025

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They take great care of my 21 Tundra would definitely recommend to anyone needing to get work done recommend to anyone needing to get work done More

by hoytnesbitt

Verified Customer

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Workmanship

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Recommend Dealer

Yes

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Sep 02, 2025 -

Norm Reeves Toyota Dallas responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience! LaTris Price-Customer Relations Manager-latris.price@normreeves.com

September 01, 2025

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Shelly was great very knowledgeable and recommended what I needed and nothing extra, told me what’s to expect as far as pricing, I needed and nothing extra, told me what’s to expect as far as pricing, More

by Karen Samuels

Verified Customer

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Recommend Dealer

Yes

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Sep 01, 2025 -

Norm Reeves Toyota Dallas responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Norm Reeves Toyota Dallas. We look forward to having you as one of our valued customers for many more years to come! LaTris Price-Customer Relations Manager-latris.price@normreeves.com

August 31, 2025

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They treat me like family. They always have good solutions. They never give me the runaround. They always have good solutions. They never give me the runaround. More

by HILARYANNJIRASEK

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Workmanship

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Recommend Dealer

Yes

Other Employees Tagged: Billy Goss, John Pena, Harveen Toor

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Sep 01, 2025 -

Norm Reeves Toyota Dallas responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Norm Reeves Toyota Dallas, we look forward to having you as a valued customer for many years to come! LaTris Price-Customer Relations Manager-latris.price@normreeves.com

August 21, 2025

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I trust doing business with Shelly and have chosen her for my maintenance for 10 years. Norm Reeves agency seems much more accommodating than previous owners. for my maintenance for 10 years. Norm Reeves agency seems much more accommodating than previous owners. More

by nlaw46

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

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Aug 21, 2025 -

Norm Reeves Toyota Dallas responded

Thank you for choosing Norm Reeves Toyota Dallas! We're so glad that you are pleased with our dealership and have had such a pleasant experience with Shelly. We strive for excellent service here and we look forward to serving you again in the future.-LaTris Price-Customer Relations Manager-latris.price@normreeves.com

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Shelly Jackowski

Service Advisor

Norm Reeves Toyota Dallas

468 Reviews of Shelly Jackowski

Dealership Inventory (193 Vehicles)

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