Shawna Freeman

Corwin is the worst dealership ever and do not care about their customers. We bought a new car and sold it back within 6 months. Rick is an untrustworthy finance department employee who only looks out for hi their customers. We bought a new car and sold it back within 6 months. Rick is an untrustworthy finance department employee who only looks out for his own interests and does not care about helping customers receive the best value for their money. Sales Manager Robert treats customers very poorly with intentions of upselling the customer. Jennifer lied on the phone and in person when taking care of me. Master Tech Jeff was incompetent and did not know how to diagnose my vehicle and returned it in unsafe condition. Corwin's technicians lied about changing parts, and damaged the vehicle during repairs. After returning for the same problem 4 times, we were confident that Corwin's technicians did not have the level of expertise to maintain the car. The car was at the service department for 5 weeks out of the 6 months we owned it, and nothing was ever fixed. I asked for an appraisal, when the car was in the service department for 2 weeks, and it was not done. We always experienced huge hassles getting things done at Corwin and there were problems each and every time. Because of Corwin's horrible employee culture, lack of internal communication, multiple mistakes, and empty promises, we sold our brand new 2025 Honda 6 months after buying. If you buy a Honda, look elsewhere. Poor Management, poor service, and poor technicians. So happy to not ever have to deal with them again. More

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Updated Review (Originally Posted 4/22/25 and 5/24/25): I’m updating my previous 1-star reviews and changing my rating to 5 stars. After picking up my car today, I had the opportunity to speak w 5/24/25): I’m updating my previous 1-star reviews and changing my rating to 5 stars. After picking up my car today, I had the opportunity to speak with Shawna, the manager, who stayed after hours to personally walk me through the final service and ensure everything met my expectations. During our conversation, it became clear that there had been several miscommunications and misunderstandings that contributed to my earlier dissatisfaction. Shawna took the time to explain the situation, and I now understand there were circumstances I wasn’t aware of at the time. I truly appreciate Shawna’s professionalism, her willingness to go the extra mile, and her effort to make things right. Because of her dedication, I feel confident continuing to use Corwin Honda for my service needs—and I wouldn’t hesitate to recommend them to family and friends. More

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Updated Review (Originally Posted 4/22/25 and 5/24/25): I’m updating my previous 1-star reviews and changing my rating to 5 stars. After picking up my car today, I had the opportunity to speak w 5/24/25): I’m updating my previous 1-star reviews and changing my rating to 5 stars. After picking up my car today, I had the opportunity to speak with Shawna, the manager, who stayed after hours to personally walk me through the final service and ensure everything met my expectations. During our conversation, it became clear that there had been several miscommunications and misunderstandings that contributed to my earlier dissatisfaction. Shawna took the time to explain the situation, and I now understand there were circumstances I wasn’t aware of at the time. I truly appreciate Shawna’s professionalism, her willingness to go the extra mile, and her effort to make things right. Because of her dedication, I feel confident continuing to use Corwin Honda for my service needs—and I wouldn’t hesitate to recommend them to family and friends. More

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Mario is amazing, goes the extra mile. He is sweet kind compassionate Professional he's family! He is sweet kind compassionate Professional he's family! More

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If I could, I would not even give them a star! I simply want someone at Corwin Honda to be accountable for the damage they did to my car and have it fixed back the way it was as promptly as possib I simply want someone at Corwin Honda to be accountable for the damage they did to my car and have it fixed back the way it was as promptly as possible. It all started with an oil change back in February and I am still waiting for my car to be fixed the way it was. I simply went in for a oil change and after getting home I noticed grease stains in the fabric it side. To get that fixed, they put a hole in the top fabric liner. To get that fixed, they did not seal all the rubber around the doors and left huge bubbles in the fabric liner. All awhile I am calling Honda Corporate, the service managers (Warren and Shawna), the general store manager (Curtis) and customer service (Jennifer) and I have not gotten a single call back from anyone! If this is not called bad service, I am not sure what is. More

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I simply want someone at Corwin Honda to be accountable for the damage they did to my car and have it fixed back the way it was as promptly as possible. It all started with an oil change back in February a for the damage they did to my car and have it fixed back the way it was as promptly as possible. It all started with an oil change back in February and I am still waiting for my car to be fixed the way it was. I simply went in for a oil change and after getting home I noticed grease stains in the fabric it side. To get that fixed, they put a hole in the top fabric liner. To get that fixed, they did not seal all the rubber around the doors and left huge bubbles in the fabric liner. All awhile I am calling Honda Corporate, the service managers (Warren and Shawna). The general store manager (Curtis) and you, the customer service manager and I did not get a single call back from anyone! If this is not called bad service, I am not sure what is. More

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I had a great team working togther for my best interest. From sales to service. Special thank you to Mario, Keith, Shauna and others who jumped in to help I love my Honda, Thank you. From sales to service. Special thank you to Mario, Keith, Shauna and others who jumped in to help I love my Honda, Thank you. More

by KIRSTIANNABUTTERFLY777 Verified Customer Verified Customer

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BEWARE, STAY AWAY FROM THE SERVICE DEPARTMENT! ! If I could I would not even give then a star. The whole service department (service workers and service manager) are so incompetent, inadequate and ! If I could I would not even give then a star. The whole service department (service workers and service manager) are so incompetent, inadequate and indifferent to customers. Especially the service manager who seemed like she was so important and too busy to be concerned about a customer, me who had to bring my car in 4 times to get the damage THEY did "fixed". By the way, it is still not fixed and I am waiting on back order before it can get fixed. I am so worried that even when the part comes in, the service department does not have the the knowledge, expertise or the capacity to get this fixed. At this point I just pray they either get an expert or have it taken to a professional to get it fix. I have always driven a Honda and they are great cars, but I would advise to everyone, to think twice about Corwin Honda because when your car needs service, you really do not want to come here. More

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Shawna has taken care of my car for the last 5 years and done a great job, suggesting what should be done and what is not needed on my car done a great job, suggesting what should be done and what is not needed on my car More

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Very bad service, I got my vehicle back and I discovered the warning light came on. because the technician did not reconnected the two valves back and that cost me to take to another place to reconnect and the warning light came on. because the technician did not reconnected the two valves back and that cost me to take to another place to reconnect and I paid $99.00. I was very disappointed when I spoke with the manager, he replied to me everyone makes mistakes. I told him I paid a lot of money for the service so I deserve good service. I also told the manager, the technician should double check his work before give the car to the customer. More

by jsioneleota Verified Customer Verified Customer

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