Shawn Ortiz | Page 26

Professional staff Arsalan was an awesome salesman .....very friendly and easy going. Dave, the financial manager, was a gentleman to deal with.....funny guy. Very p Arsalan was an awesome salesman .....very friendly and easy going. Dave, the financial manager, was a gentleman to deal with.....funny guy. Very professional all around! Thanks guys More

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No hassle experience My salesperson, Claudia, was very personable, knowledgeable, and helpful. Great communication, and follow up by the entire team that I engaged. Over My salesperson, Claudia, was very personable, knowledgeable, and helpful. Great communication, and follow up by the entire team that I engaged. Overall, a great car purchasing experience. More

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Escape 2019 Johnathan Taylor is the kindest mist knowledgeable salesmen here helped us with all sync and Bluetooth will be back He has plenty of patience with us Johnathan Taylor is the kindest mist knowledgeable salesmen here helped us with all sync and Bluetooth will be back He has plenty of patience with us and our phones I highly recommend him More

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Excellent Experience with New Lease I was very impressed with our salesperson, Tiffanie Sabater. In a brief phone call prior to our appointment this past Saturday I mentioned a few thin I was very impressed with our salesperson, Tiffanie Sabater. In a brief phone call prior to our appointment this past Saturday I mentioned a few things that I was looking for in our new lease. Tiffanie did some research and when we arrived on Saturday she had three cars lined up for us based on what I had told her. We actually ended up leasing one of the cars she had pre-selected. This was the smoothest transition I have ever experienced in turning in my old lease and negotiating an new lease and driving away in my new vehicle. This I credit to Tiffanie. She is an excellent salesperson. More

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Excellent Excellent ! Very helpful. Made everything work out for the best. Very satisfied, would highly recommend to others for a great deal. Thank you for gre Excellent ! Very helpful. Made everything work out for the best. Very satisfied, would highly recommend to others for a great deal. Thank you for great service! More

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Great Service I always buying car from Dana Motors..Great service. efficient sales person special Tiffanie Sabater help me all process to get my car from Test dr I always buying car from Dana Motors..Great service. efficient sales person special Tiffanie Sabater help me all process to get my car from Test driving.pricing .credit approved.insurance .Plates.and showing me App for Lincoln way to out the door with my 2019 New Lincoln.. Dave Dann (sales).Shawn (credit dept) Anthony (insurance dept).. They all very cooperative .nice. pleasant. I would tell all family and friend to buy car at Dana Mortors and see Tiffanie Sabater.. as there Sales person.. Thanks again all at Dana Motors.. More

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Sales Team was awesome but titling team did bait and switch We live in Colorado and bought the 2019 Ford Ranger truck in the configuration we wanted from Shawn Ortiz, my sales rep at Dana Ford Lincoln. Shawn wa We live in Colorado and bought the 2019 Ford Ranger truck in the configuration we wanted from Shawn Ortiz, my sales rep at Dana Ford Lincoln. Shawn was awesome and patiently and efficiently worked with me over the phone for six weeks leading up to our travels to the East Coast where we agreed I would pick up the truck. He kept me apprised of the details of our deal, including going to query the titling & registration department three times about Colorado processing, answered every other question with professional and timely follow up, and treated me respectfully, which is how a client should be treated by a business. (Shawn, I really wish I could have found a bottle of White Hennessy whiskey as a thank you but it just didn't reveal itself, not even when we passed through Tennessee. Sorry dude.) Shawn also made arrangements for me to speak with Frank Curry about the Ford Pass system, he worked with the Service Department to ensure a truck bed-liner was installed and that the vehicle was made road-ready for my arrival, and he worked with his counterpart Frank Tripoli, the sales contract guy, to ensure my paperwork was accurate and ready when I arrived. Both Franks were courteous, knowledgeable and efficient. And, thanks to Shawn's efforts and the efforts of his colleagues, I was at the dealership for about an hour and then I was out the door with an activated Ford Pass--missing the commuter traffic on the NJTP. I would give Dana Ford Lincoln of Staten Island a FIVE STAR rating based on the professionalism of their Sales staff, but the titling & registration department turned out to be a BIG LOSER in their client handling. During the six week period that I worked with Shawn, there was discussion of the Dana team processing the titling, registration, and tax payment as part of the deal. The sales deal had a $75 fee included for 'Dealers optional fee for process application for registration and/or certificate of title' so I figured okay they have to fill out some forms for the State of Colorado for our purchase so I could accept a fee for this oddball effort on their part. It's true that they supported Shawn with the questions he posed on my behalf , but two days before my vehicle pickup, after the deal was paid (with sales tax for the State of Colorado included), Shawn calls me to tell me that the titling & registration department wants an additional $225 to process the paperwork. Losers!! Is that bait and switch on their part or what!!! Dana Ford Lincoln titling & registration team: If you want this type of fee for processing, hello, you should have added to the deal during one of the THREE TIMES Shawn came to speak with you about it. On the after processing, the survey person kept calling my number and asking for my husband, and then couldn't find our record under my name when we finally connected. Oh well, just a survey, no big. But the finance lady who processed back the sales tax check was polite, fast in processing back the sales tax collected, and responsive to my request to direct the refund check to a different address being that we were on the East Coast for 3 weeks. That was true customer service! More

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Got my Lincoln!! Vincent got us into exactly what we wAnted. He was fantastic. !!! Second car he’s helped us with !!! Highyly recommend Vincent!! Go to Dana fo Vincent got us into exactly what we wAnted. He was fantastic. !!! Second car he’s helped us with !!! Highyly recommend Vincent!! Go to Dana for your next vehicle!! More

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Great salesperson I went in to Dana because i was having an issue with my car and was just frustrated, as I walked in I met Val at the front door who took the time to t I went in to Dana because i was having an issue with my car and was just frustrated, as I walked in I met Val at the front door who took the time to try and help me resolve my problem which ended up in me getting out of my current car after days of going back and forth with him because I was indecisive on what kind of car I wanted I finally found the perfect one for me. I was very happy I met Val at the door he made everything so easy for me and I will recommend him to everyone I know! More

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Shawn is awesome! Our salesman Shawn was awesome. He took the time out to sit with us and make getting the car we wanted a possibility! Our overall experience at Dana L Our salesman Shawn was awesome. He took the time out to sit with us and make getting the car we wanted a possibility! Our overall experience at Dana Lincoln Ford was great. More

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