Shawn O'Brien
Shawn O'Brien at Ken Garff Buick GMC Riverdale

Shawn O'Brien

Service Advisor

Ken Garff Buick GMC Riverdale

900 W Riverdale Rd
Ogden, UT 84405

Contact Me
3.6
28 Reviews

Dealership Experience

1 yr, 10 mos

Languages Spoken

English English

3.6

28 Reviews

Write a Review

28 Reviews of Shawn O'Brien

June 19, 2025

Dealership Rating
Employee Rating

No high-pressure tactics makes buying a vehicle an actually enjoyable and not so stressful experience. More

by becky.donaldson
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Bill Acree, Tenille Duessler

November 28, 2024

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Employee Rating

D d d d d d d d d d d d d d d d d More

by jarrod55555
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Bill Acree

Dec 02, 2024

Ken Garff Buick GMC Riverdale responded

We are sorry we could not provide you with a 5-star experience. Your feedback is appreciated so we would like to hear more about what we could have done to serve you better. Thank you! Joey Burns, General Manager joeyb@kengarff.com

November 09, 2024

Dealership Rating
Employee Rating

The service dept has been very professional and helpful Will always recommend the to friends and family More

by fostrfour
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Kevin Cardenas

Nov 11, 2024

Ken Garff Buick GMC Riverdale responded

Thank you for sharing your experience! We value your feedback and your business. We hope to see you again in the future!

November 04, 2024

Dealership Rating
Employee Rating

They are always great Customer service etc. I always like the video they send when they are working on my vehicle, it is always nice to what they do. More

by lisa.r.sanchez1972
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Kevin Cardenas, Cami Taylor

Nov 05, 2024

Ken Garff Buick GMC Riverdale responded

Thank you for the review! We are so glad to hear you had such a great experience with our dealership. It was a pleasure serving you!

November 04, 2024

Dealership Rating
Employee Rating

I feel that the service center has gone down dramatically in overall customer service aspect since Zack's departure. I'm have brought both of my vehicles here for absolutely everything for the last 6 years. More

by thattaway5
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Nov 05, 2024

Ken Garff Buick GMC Riverdale responded

Thank you for taking the time to leave a review for our dealership. We are sorry to hear that you had a frustrating experience, and we appreciate that you brought this to our attention. Your feedback is important to us, and we’re reviewing it as a team. In the meantime, please feel free to reach out to our team directly at the contact information listed below. Joey Burns, General Manager joeyb@kengarff.com

October 31, 2024

Dealership Rating
Employee Rating

The service was great the only thing I wasn't impressed was there was a person in the check in office that was being screamed at by a customer unhappy with what he was charged and no one stepped up to help More

by emtgerry
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Nov 01, 2024

Ken Garff Buick GMC Riverdale responded

Thank you for the review. We always want our customers to be 100% happy with their time spent in our service department, and we are sorry to hear that we were not able to provide you with a 5-star experience. We are currently reviewing the circumstances regarding your review. If you’d like to share more about this experience, please reach out to our team directly using the contact information below. Joey Burns, General Manager joeyb@kengarff.com

October 25, 2024

Dealership Rating
Employee Rating

I appreciate the video the tech takes in the service department to explain the diagnosis of the vehicle. More

by HoneyDo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Will Arreola

Oct 25, 2024

Ken Garff Buick GMC Riverdale responded

Thank you for the review! We are so glad to hear you had such a great experience with our dealership. It was a pleasure serving you!

October 21, 2024

Dealership Rating
Employee Rating

Shawn was awesome! !!!! Perfect communication and explained all of the work that was performed. Highly recommend. More

by marksbarton
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Oct 21, 2024

Ken Garff Buick GMC Riverdale responded

Thank you for sharing your experience! We value your feedback and your business. We hope to see you again in the future!

July 01, 2024

Dealership Rating
Employee Rating

Have not bought a car from them. But I have used their service department and it sucks. If you want to be scammed out of your money, like the idiot I was, then go ahead and take it t More

by mer01009
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Jul 08, 2024

Ken Garff Buick GMC Riverdale responded

Thank you for the review. We always want our customers to be 100% happy with their time spent in our service department, and we are sorry to hear that we were not able to provide you with a 5-star experience. We are currently reviewing the circumstances regarding your review. If you’d like to share more about this experience, please reach out to our team directly using the contact information below. Joey Burns, General Manager joeyb@kengarff.com

February 19, 2024

Dealership Rating
Employee Rating

I appreciate the service I receive when I bring my vehicle in for any kind of maintenance. Very friendly and knowledgeable. More

by aleshiahodson
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Kevin Cardenas , Zach Bishop

Feb 21, 2024

Ken Garff Buick GMC Riverdale responded

Thank you for sharing your experience! We value your feedback and your business. We hope to see you again in the future!

1

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