Shawn Nagle | Page 49

Central Jerp Good experience, people are great to deal with. The only problem is that they keep loosing the records that state I was entitled to a few oil changes Good experience, people are great to deal with. The only problem is that they keep loosing the records that state I was entitled to a few oil changes and tire rotations as per a deal with corporate that was to carry forward to my new vechicle - not the first time this has happened. More

by gooserocker Verified Customer Verified Customer

Report | Print

Disappointing This service guys broke my front bumper, didn't align my car properly, then told me to go get the alignment fixed at a shop across the street. The ser This service guys broke my front bumper, didn't align my car properly, then told me to go get the alignment fixed at a shop across the street. The service manager is very nice and understanding and was willing to take care of the bumper that was broken. However, I wouldn't trust them again with my car. More

by pcorcoran20 Verified Customer Verified Customer

Report | Print

good service experience for recall issue and oil change Came in for a scheduled service appointment. as taken 15 minutes early without a problem and the recall issue and oil change were completed in a littl Came in for a scheduled service appointment. as taken 15 minutes early without a problem and the recall issue and oil change were completed in a little over an hour which was the time I was told it would take. The waiting area was clean and comfortable.The only issue I had was using a coupon that I had. When Shawn took my car, he said that he would look it up on his computer, but I had to have Lisa straighten it out when I paid my bill. Lisa was very nice and took care of the problem quickly. All and all a very good experience. More

by rganastas Verified Customer Verified Customer

Report | Print

Good Job for Car Service It's a routine service. Excellent service; warm reception, I would like to say. Shawn is very nice and freeindly. Good job! Feel secure to have you gu It's a routine service. Excellent service; warm reception, I would like to say. Shawn is very nice and freeindly. Good job! Feel secure to have you guys to do car service. Many thanks! More

by billchen1966 Verified Customer Verified Customer

Report | Print

Unmatched sales and service! Keep Central is an amazing dealership. You notice the difference the moment you pull up for service They are customer focused and very thorough. Whe Keep Central is an amazing dealership. You notice the difference the moment you pull up for service They are customer focused and very thorough. Whether you are looking for a new vehicle or looking to service your existing, central is a place to consider. I bought and serviced 3 cars over the past few years and had and continue to have an awesome experience each and every time. Highly recommend Central. More

by CKC02360 Verified Customer Verified Customer

Report | Print

Don’t honor the warranty My wife and I have 2 Jeeps. One was purchased at Central with an extended warranty. Both have been serviced at Central. The one with the warranty, a 2 My wife and I have 2 Jeeps. One was purchased at Central with an extended warranty. Both have been serviced at Central. The one with the warranty, a 2015 Cherokee had a broken shifter knob. When showing the problem I mentioned “good thing it is warranted. Could you check to be sure I have a rental car coverage too so I could leave for the day. i did. Took 6 weeks to get the part. When picking up after completion no warranty coverage.”we don’t warranty broken parts it is your problem. Here is the phone number for the warranty company if you want to call them yourself “. It was not the money so much ($175 parts and labor) as the complete lack of courtesy for a long time customer. We won’t be back for service and when we buy our next 2 Jeeps (which we will) we will buy elsewhere. A simple (boy we are really sorry for any miscommunication” would have gone a long way. Instead they played hard line. I am not going to get worked up over $175 I will just take my business elsewhere and share my story to everyone I know in Westwood and Norwood. More

by Jeep Cherokee Verified Customer Verified Customer

Report | Print

big place Once I found out where I needed to go everything was ok.the cafe area was great and liked the little shop you have,was hard not to buy the store. Once I found out where I needed to go everything was ok.the cafe area was great and liked the little shop you have,was hard not to buy the store. More

by lmaloney1950 Verified Customer Verified Customer

Report | Print

project complete my stop-start system was repaired and now works well. This was warranty work so I was provided with a loner while the work was being completed. my stop-start system was repaired and now works well. This was warranty work so I was provided with a loner while the work was being completed. More

by ken_sandahl Verified Customer Verified Customer

Report | Print

friendly & great service Awesome customer service! Shawn and Johanna were so pleasant and helpful. They were willing to do everything they could until I was satisfied with my Awesome customer service! Shawn and Johanna were so pleasant and helpful. They were willing to do everything they could until I was satisfied with my Jeep! More

by amreid912 Verified Customer Verified Customer

Report | Print

Excellent Customer Care Shawn gave me an initial quote for my service but after I left he continued to dig around and found an extended warranty that covered the work. It was Shawn gave me an initial quote for my service but after I left he continued to dig around and found an extended warranty that covered the work. It was a nice surprise and I'm glad he took the extra time to do this. Bought my Jeep at this location and have been bringing in for service for 2 years now and I am very happy with this location. More

by sharkeywest Verified Customer Verified Customer

Report | Print