Shawn Moon | Page 3

Worst Experience ever, very incompetent staff, poor service! Will never go back to that dealership, not only was the car sold defective, they would not take it back or even repair it properly. Took multiple ser Will never go back to that dealership, not only was the car sold defective, they would not take it back or even repair it properly. Took multiple service attempts just to swap a set of tires, and over 1 week in service, staff was unable to balance them and install properly. I went to another professional tire shop and they saw the workmanship from Erinwood Ford on my car's tires, they called it "art of butchery". Nevertheless the problem is still not resolved and car is shaking on the highway since new. The vehicle has a mechanical problem which the Erinwood Ford service staff was unable to figure out. Ford of Canada was contacted and are useless as well. Will never buy Ford again and would definitely stay clear of this place. More

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Csutomer Service Excellence We have 3 fords in our family, 2 bought from Erinwood. 1 bought from London dealer, but originated from Erinwood. There was a problem 1 month after We have 3 fords in our family, 2 bought from Erinwood. 1 bought from London dealer, but originated from Erinwood. There was a problem 1 month after warranty expired, having gone through Ford Canada, then back to Erinwood we got connected to Shawn Moon. My husband had researched the issue and conveyed the problem. The apt was made and at that time any costs for correcting the issue. The problem was fixed and there was no charge. Additionally, my daughter was happy that she got a courtesy car for the time that it took to solve the problem (overnight). The problem was addressed very professionally and resolved at no cost to us. Needless to say, we are very happy with the customer service received by Shawn and his team. More

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SERVICE IS EXCEPTIONAL I had my F150 in for service. Chris Scott as my regular service advisor provided exceptional service and advice. He kept me informed as work was done I had my F150 in for service. Chris Scott as my regular service advisor provided exceptional service and advice. He kept me informed as work was done and advised / recommended what was necessary and also what wasn't necessary. I have the utmost confidence in Chris and the service department at Erinwood. They have always gone the extra mile. More

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Great Customer Service What a fantastic dealership! Never have I felt more taken care of, and had better professional service before. From the initial sales meeting with What a fantastic dealership! Never have I felt more taken care of, and had better professional service before. From the initial sales meeting with Doug Keen, to my scheduled service appointments with Shawn Moon, and Chris Scott, I have always been welcomed, and treated with the utmost respect. Overall, very happy. Thank you Erinwood Ford! More

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The Best, Knowledgeable & Compassionate Sales person ever Dear Erinwwod Customer, I would just like to let you know I had the best Car experience ever, at Erinwood Ford In Mississauga, thanks in part to sal Dear Erinwwod Customer, I would just like to let you know I had the best Car experience ever, at Erinwood Ford In Mississauga, thanks in part to sales advisor Victor Chacon and the team at Erinwood Ford. In 2013 I searched everywhere for the best deal on a 2013 Ford Mustang and I finally found it at Erinwood Ford, thanks to their sales person Victor Chacon, who was very knowledgeable on the car and professional as well. He treated me with respect, patience and kindness, traits you don't usually see in Auto sales people these days, who just want to make quick sale and never get in touch with you again, after your purchase. My Story- After undergoing a severe health risk- battle with cancer in 2011, my wife encouraged me to start looking for my dream car, a 2013 Ford Mustang. I searched everywhere, at dealers all over the GTA, even neighbours that actually worked at Ford dealerships and were aware of personal circumstance-eventually I finally found Erinwood Ford and got the best deal with Victor Charcon, one of their Top Sales advisors. 3 Years later, I still love my Mustang, and it has won awards at local Ford Mustang shows, but now I'm in the market for a 2016, and guess where I'm going and who I'm seeing - thats right Victor Chacon at Erinwood Ford. As for the service department, I don't think I have ever seen a more professional and efficient department. They have always got me in on time addressed any concerns I had and resolved them quickly, and had me on my way. Thanks to Shawn Moon and his team. Needless to say, I will be going back for my purchase on a New 2016 Ford Mustang GT with a performance package and I know I will get the best deal thanks to Victor Chacon and Exceptional Sales and Service at Erinwood Ford in Mississauga. See you soon Victor. Viv de Lima More

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Salesman of the year 4 short years after purchasing our Ford Escape in 2012 from Erinwood Ford and Doug Keen, we were back to start our search for our next vehicle. We 4 short years after purchasing our Ford Escape in 2012 from Erinwood Ford and Doug Keen, we were back to start our search for our next vehicle. We walked in the door and Doug greeted us by name and asked how the Escape was. That in itself is a clear demonstration of how important Doug makes his customers feel. After catching up, looking at some vehicles and a couple test drives, we walked away new owners of a Ford Explorer Sport. We will recommend Erinwood and Doug to everyone. More

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Erinwood foor The entire staff of Erinwood Ford are friendly, courteous, respectful and have the best sense of humour. I would recommend to Erinwood for anyone look The entire staff of Erinwood Ford are friendly, courteous, respectful and have the best sense of humour. I would recommend to Erinwood for anyone looking for vehicle. More

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Driving a rental for 7months now while paying for a bnc My story bargain in first week of June 2015 when my car got flooded booth it end of May took it to service they had no clue what to do with it. After My story bargain in first week of June 2015 when my car got flooded booth it end of May took it to service they had no clue what to do with it. After 2 months they took it apart sealed it and spread with chemicals. I was told if they is a smells like the chemical they will try to get me a new car. That was back in September /October. So it was approved we were gonna get our car begining of November. It arrived after 4 weeks they told us the car have not all the things we payed for which was the moon roof. Middle of January we received a call from our sales person not from our service guy that we dealt with since June 2015 and left several messages that have been not answered stating the car now shoul arrive in the first week of February !!!!'SHOULD in big letters as we don't trust them one bit!!!!!!! We were gonna buy a f150 not any more worse experience ever with ford!!! N More

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Professional, detailed, Expert Knowledge Purchased new 2015 Edge from Addy - BEST purchasing experience EVER. Addy has a wealth of car knowledge, skills, personality and thoughtfulness. He w Purchased new 2015 Edge from Addy - BEST purchasing experience EVER. Addy has a wealth of car knowledge, skills, personality and thoughtfulness. He was patient and showed me features of the Edge I wasn't even aware of from my research. There wasn't anything he didn't know about the car! A highly professional and respectful salesman. More

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I ( and my immediate family) have bought more than a dozen vehicles from Robert Ahamad and Shaun Moon and Chris have serviced them all. I have had a 25 plus year relationship with these individuals. The dozen vehicles from Robert Ahamad and Shaun Moon and Chris have serviced them all. I have had a 25 plus year relationship with these individuals. Their honestly and integrity has earned my complete trust and respect. I will continue to purchase vehicles from Erinwood Ford never doubting I was being treated fairly in all respects. It is a pleasure to do business with Robert . Bruce Jackson More

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