Shaun Crosier | Page 22

Required Maintenance Never had a bad experience with the services at Jim Hudson. Very professional, competent and personal. From the moment we drove in, we were treated wi Never had a bad experience with the services at Jim Hudson. Very professional, competent and personal. From the moment we drove in, we were treated with great respect. More

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seamless and helpful they handled our recall very expediently, and since another recall was discovered, they saved us a trip twice and gave us a clean, perfect loaner. they handled our recall very expediently, and since another recall was discovered, they saved us a trip twice and gave us a clean, perfect loaner. More

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5 stars plus service The convenience of having Mr. Bill come to Florence and pick up my car and bring it back after being serviced is worth 5 stars alone. However, this we The convenience of having Mr. Bill come to Florence and pick up my car and bring it back after being serviced is worth 5 stars alone. However, this week I had to take it to the dealership because of the time frame I was working with but I was able to get a loaner vehicle and then Mr. Bill brought my car back the next day. So this was the first time I have actually gone into the service dept. Shaun Crosier was the service rep I worked with. He really made it an easy process. I lost one of my smart keys (a costly mistake) and Shaun took care of getting a replacement and the rest of the routine maintenance. I’m so impressed with how they treat each car like it is a brand new one. It is very evident that customer satisfaction is their top priority. More

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Always a great experience bringing my car in for Service Staff is always pleasant and helpful. Facilities are awesome to work while I wait on service. I actually look forward to bringing my car in. Car wa Staff is always pleasant and helpful. Facilities are awesome to work while I wait on service. I actually look forward to bringing my car in. Car wash is a plus. More

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Model Car Dealership Family of five with different types of vehicles. This dealership sets the standard for what I wish all my other models of cars would follow. Family of five with different types of vehicles. This dealership sets the standard for what I wish all my other models of cars would follow. More

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Courtesy Great service showed concern toward my needs. Facility was clean. Every person I in-counter was polite and respectful. Appears every Lexus vehicle no Great service showed concern toward my needs. Facility was clean. Every person I in-counter was polite and respectful. Appears every Lexus vehicle no matter type nor age was treated the same. I’m proud to own a Lexus More

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October 10, 2019 Normal 5,000 Mile Service We bought both vehicles in for servicing as they had reached the 5,000 mile mark at the same time. We were advised by our service writer that the b We bought both vehicles in for servicing as they had reached the 5,000 mile mark at the same time. We were advised by our service writer that the brakes needed to be replaced and advised the cost and how long it should take. We approved the work and his time estimate was within 10% of the actual time. The low pressure warning indicator was continually on and it turned out that a sensor needed replacement at a cost of $212.82 which we approved. It always amazes me how well Lexus is at knowing life expectancies of parts on their vehicles as the 8 year extended platinum warranty had expired in June this year. As always everyone was very helpful and this is a first class service center. More

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Preventing maintenance The service render by mechanic and customer support was outstanding. Preventing maintenance was completed in a timely manner. While you wait for your The service render by mechanic and customer support was outstanding. Preventing maintenance was completed in a timely manner. While you wait for your vehicle, the refreshments was available in all kind of variety to satisfy your needs. I would continue to take my car to Lexus for maintenance and repair. More

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Got me in last minute and completed everything I asked for. Service was slow and took a while for a service rep to get me at the end and my car sat in the bay for quite some time. Beautiful facility. for. Service was slow and took a while for a service rep to get me at the end and my car sat in the bay for quite some time. Beautiful facility. More

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Wonderful Because everyone is so very helpful and alway very aware of your presents! When you call or come in they are always very helpful! Listen to what you Because everyone is so very helpful and alway very aware of your presents! When you call or come in they are always very helpful! Listen to what you are saying and answer with knowledge More

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