Shannon Fogarty | Page 5

Russ and Laurie are always fantastic. Mazda has a great team. I’m very upset about tha Mazda app. I feel like I was scammed by the 3 year trial. I think it’s a shady practice to Nickel a Mazda has a great team. I’m very upset about tha Mazda app. I feel like I was scammed by the 3 year trial. I think it’s a shady practice to Nickel and dime a loyal customer. I purchased a premium plus package and now I have to subscribe! Terrible The local Mazda team at Werner’s is always friendly and accommodating. More

by fretbuzzed Verified Customer Verified Customer

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People at this dealership know what their jobs are. .. To listen to customers, help them resolve & fix their issues and get them on their way... These people actually 'listen' to the customer... Werner .. To listen to customers, help them resolve & fix their issues and get them on their way... These people actually 'listen' to the customer... Werner Mazda wants to get it done right, whatever the problem, the first time... Was there Saturday *(8th of February)... Shannon listened to what my issues... Shannon said no problem and had Pat (Mechanic) take the vehicle in and take care of the issues... He also looked over the vehicle to see if there were any issues that needed to be addressed... Which were taken care of I might add... This dealership is customer oriented... That's why this is a trust-worthy customer / business relationship... Thanks Again Werner Mazda and it employees... PS I'll be back in for my inspection soon... Just a REMINDER from the rep (Shannon)... More

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Love the video, makes me feel that the inspection was thorough and know that they check my concerns. Everyone is always polite, friendly and professional. thorough and know that they check my concerns. Everyone is always polite, friendly and professional. More

by 159smaz Verified Customer Verified Customer

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Shannon was so helpful and kind when i came in. She tried to fix the solution herself (my key fob) before checking it in to actual service. They sent me messages throughout the day and kept me upda She tried to fix the solution herself (my key fob) before checking it in to actual service. They sent me messages throughout the day and kept me updated on everything. Very professional! More

by akeniston2147 Verified Customer Verified Customer

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Shannon was above and beyond. I wasn’t exactly kind when I found out the amount and she handled me like a pro. Irate customers are so difficult and she was amazing. So much so I c I wasn’t exactly kind when I found out the amount and she handled me like a pro. Irate customers are so difficult and she was amazing. So much so I called her manager to say thank you for the professionalism and kindness. This is why I return to Werner for every service and purchase. Even every oil change. More

by rpierce1 Verified Customer Verified Customer

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Service department is always friendly and communication is excellent. Clearly presented the quote and communicated changes clearly. is excellent. Clearly presented the quote and communicated changes clearly. More

by mjbrummett Verified Customer Verified Customer

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Very satisfactory service appointment. The communication was good and clear. The wait time was around 1.15hrs so would visit again! The communication was good and clear. The wait time was around 1.15hrs so would visit again! More

by nagarajan.eashwar Verified Customer Verified Customer

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Always an easy, convenient, and affordable experience. . have been using Werner for Service for many years. Followup video is amazing, friendly staff and comfy waiting area all make the process super smoot . have been using Werner for Service for many years. Followup video is amazing, friendly staff and comfy waiting area all make the process super smooth and enjoyable. Highly recommend More

by tami5 Verified Customer Verified Customer

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Great experience all around. He greeted me when I arrived, and kept me updated while I waited. He greeted me when I arrived, and kept me updated while I waited. More

by jenskelton Verified Customer Verified Customer

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Great service! Loved the video explaining what was done to my car. Very nice waiting area. Loved the video explaining what was done to my car. Very nice waiting area. More

by sbcostello12 Verified Customer Verified Customer

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