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Shady Diab

Overview Reviews (39) Inventory (584)

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Shady Diab

Finance Manager

San Antonio Dodge Chrysler Jeep Ram

11910 I-35
San Antonio, TX 78233

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4.1

39 Reviews

Overview Reviews (39) Inventory (584)

4.1

39 Reviews

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This rating includes all reviews, with more weight given to recent reviews.

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39 Reviews of Shady Diab

April 02, 2026

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Employee Rating

The process was very simple and straight forward. The dealership as a whole, the salesman and the financing manager were all incredible and professional. The dealership as a whole, the salesman and the financing manager were all incredible and professional. More

by shawnpurdy22

Verified Customer

Sales Price Transparency

Trade-in Experience

Purchase Time

Finance Experience

Recommend Dealer

Yes

Other Employees Tagged: Dennis Erazo, Jahmir Desousza

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Apr 02, 2026 -

San Antonio Dodge Chrysler Jeep Ram responded

Thank you for highlighting how smooth the purchase of your new Jeep Gladiator was. We’re delighted our sales and financing teams could deliver a professional and effortless experience. Enjoy every mile in your Gladiator. Dennis Erazo - General Sales Manager denniserazolagos@sanantoniodcj.com

April 01, 2026

Dealership Rating

Employee Rating

Oscar was awesome! !! Good job Oscar!! Very impressed!! thanks again Oscar made it happen. The job was great. And the Dealership. !! Good job Oscar!! Very impressed!! thanks again Oscar made it happen. The job was great. And the Dealership. More

by stephanie.ann81

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Shady Diab

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Apr 01, 2026 -

San Antonio Dodge Chrysler Jeep Ram responded

Thank you for the fantastic feedback. Shady and our team are delighted to hear your new Ram purchase was smooth and enjoyable. We look forward to helping you again when the time comes. Dennis Erazo - General Sales Manager denniserazolagos@sanantoniodcj.com

March 20, 2026

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Employee Rating

Very nice to work with and very helpful with all of the questions I had questions I had More

by cesar_carrera

Verified Customer

Sales Price Transparency

Trade-in Experience

Purchase Time

Finance Experience

Recommend Dealer

Yes

Other Employees Tagged: Regan Ramey, Kerstan Thomas

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Mar 20, 2026 -

San Antonio Dodge Chrysler Jeep Ram responded

Regan was happy to help answer all your questions during your Dodge Durango purchase. Enjoy your new Durango and let us know if you need anything else moving forward. Dennis Erazo - General Sales Manager denniserazolagos@sanantoniodcj.com

March 19, 2026

Dealership Rating

Employee Rating

'It's like they cared, comin from a guy payed not to give a f u c k ??r emotions, they were c??l, could have more selections in drinks???? a f u c k ??r emotions, they were c??l, could have more selections in drinks???? More

by iskomapa

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Shady Diab

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Mar 19, 2026 -

San Antonio Dodge Chrysler Jeep Ram responded

Hearing that Shady and the team made you feel genuinely cared for is wonderful. We appreciate the note about adding more drink choices so we can improve. Congratulations on your new Ram and thanks for the glowing review. Dennis Erazo - General Sales Manager denniserazolagos@sanantoniodcj.com

March 15, 2026

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Employee Rating

The gentleman were very informative. They answered every question I had. The staff was very kind and knowledgeable. They answered every question I had. The staff was very kind and knowledgeable. More

by clarissacorlett

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Shady Diab

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Mar 15, 2026 -

San Antonio Dodge Chrysler Jeep Ram responded

It’s wonderful to hear our team was informative, kind, and knowledgeable throughout your experience. Thank you for choosing the new Jeep Grand Cherokee L and for your five-star review. Dennis Erazo - General Sales Manager denniserazolagos@sanantoniodcj.com

March 06, 2026

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Employee Rating

Helpful and efficient I did not walk in expecting to by a car but the dealers were so helpful that I could not resist. car but the dealers were so helpful that I could not resist. More

by ingle_christian

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Shady Diab

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Mar 06, 2026 -

San Antonio Dodge Chrysler Jeep Ram responded

We appreciate you sharing your experience, and we’re glad Shady and our team could make the process so seamless that you chose a new Jeep Compass. Enjoy the drive, and let us know if you need anything in the future. Dennis Erazo - General Sales Manager denniserazolagos@sanantoniodcj.com

February 15, 2026

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Employee Rating

Every one I dealt with in the sales department was awesome. I felt they cared about what I was looking for and I think the whole experience with them was excellent. awesome. I felt they cared about what I was looking for and I think the whole experience with them was excellent. More

by bryceperry08

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Shady Diab

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Feb 15, 2026 -

San Antonio Dodge Chrysler Jeep Ram responded

Thank you for sharing your feedback. Shady and our sales team are thrilled you felt well cared for throughout your new Ram purchase and hope you enjoy every drive. Dennis Erazo - General Sales Manager denniserazolagos@sanantoniodcj.com

February 15, 2026

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Employee Rating

Typical dealership shenanigans. If customer service been willing to help me and not waste my time it would have been better. I would have been comfortable paying $23000 for the car. If customer service been willing to help me and not waste my time it would have been better. I would have been comfortable paying $23000 for the car. Lack of transparency and confusion led me to take it for an even cheaper deal. Hopefully dealerships can get better at this but unfortunately most dealerships are like this. Tatiana is alright though. More

by drewmartinez777

Verified Customer

Sales Price Transparency

Purchase Time

Finance Experience

Recommend Dealer

Other Employees Tagged: Adam Cantu , Tatiana

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Feb 19, 2026 -

San Antonio Dodge Chrysler Jeep Ram responded

Drew, we're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can do to turn it around for you. Please feel free to contact us directly or let us know the best way to contact you, and we will reach out. Mauricio Hernandez - General Manager MoHernandez@sanantoniodcj.com

Feb 19, 2026 -

San Antonio Dodge Chrysler Jeep Ram responded

February 05, 2026

Dealership Rating

Employee Rating

Overall it was fine. Not the best experience between lack of communication and transparency. But GSM Dennis did make it better with his attention to my issues and resolvi Not the best experience between lack of communication and transparency. But GSM Dennis did make it better with his attention to my issues and resolving that. More

by BRUDRUDE

Verified Customer

Recommend Dealer

Other Employees Tagged: Shady Diab

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Feb 08, 2026 -

San Antonio Dodge Chrysler Jeep Ram responded

We're sorry to hear that your visit didn't meet the high standards that guests have come to expect from our dealership. If it's possible to discuss your experience in more detail, please feel free to contact us directly or let us know the best way to contact you and we will reach out. We'd love to get to the bottom of this and turn things around for you. Mauricio Hernandez - General Manager MoHernandez@sanantoniodcj.com

Feb 08, 2026 -

San Antonio Dodge Chrysler Jeep Ram responded

February 02, 2026

Dealership Rating

Employee Rating

The dealership itself is nice and we were accommodated well. It be nicer to be able go see vehicles before being asked to come inside well. It be nicer to be able go see vehicles before being asked to come inside More

by Tomas s

Verified Customer

Sales Price Transparency

Purchase Time

Finance Experience

Recommend Dealer

Yes

Other Employees Tagged: Aaron Mendiola

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Feb 02, 2026 -

San Antonio Dodge Chrysler Jeep Ram responded

Thanks for sharing your thoughts about your experience. We appreciate your business and hope to see you again soon! Dennis Erazo - General Sales Manager denniserazolagos@sanantoniodcj.com

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