Seth Dustin | Page 22

The buying experience with Gladstone Toyota and with Seth Dustin went very smoothly. We worked together via email and the phone to negotiate the deal for the 4Runner that met our specs, which wasn't easy co Dustin went very smoothly. We worked together via email and the phone to negotiate the deal for the 4Runner that met our specs, which wasn't easy considering we wanted a model with 3rd row seating. Seth was very responsive and helped us thru the process at a decent price. Once the 4Runner was delivered, the Gladstone staff efficiently and effectively closed the transaction without any funny business which was appreciated. More

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Jay Tuffli from Toyota of Gladstone was exceptional! Our initial contact was through the Costco Online program. He was speedy with replying to our online request and very thorough with taking the informati initial contact was through the Costco Online program. He was speedy with replying to our online request and very thorough with taking the information that we gave him and finding the right car for us. Jay never seemed to get frustrated when we would ask for more information or to go look at the cars "again". Initially, we just went to Toyota of Gladstone to "look", but Jay was able to give us an extrememly fair trade-in value for our car. He also did a little leg-work to have the Rav4 that we wanted shipped to his dealership since he didn't have one in stock. Our car was delivered within just a few days. It was in pristine condition upon delivery. Although Jay was out of town on the day we picked it up, he had everything ready, including the Cargo Mat and touch-up paint that we requested. He had Seth Dustin go over the delivery worksheet with us and Seth was also exceptional with his patience with questions and his thoroughness with explaining the features of the vehicle. Both Jay and Seth made us feel that we were the only customers in the showroom. Although our home is only 1.5 miles away from a local Toyota dealership, we would be willing to make the 45 minute drive to the Gladstone Dealership again because of the truly exceptional customer service that we received from Jay and the rest of the crew at Gladstone Toyota. Jay's friendly, non-pressured approach to selling vehicles is highly respected and these days it seems hard to come by such wonderful customer service. We will be happy to recommend him to others so that they may have the same auto purchasing experience that we had. We love our new RAV4, too!!! More

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Seth Dustin was outstanding in terms of knowledge of vehicle. He personally picked me up and transported me to the dealership for delivery.He was courteous and went out of his way to answer all my quest vehicle. He personally picked me up and transported me to the dealership for delivery.He was courteous and went out of his way to answer all my questions to my satisfaction. I could not have asked for an easier or more pleasant car buying experience. I would definitely recommend this dealership to freinds. More

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We had originally set up an appointment with Seth for later in the day, but requested a change to an earlier time. That request was met and Seth had done his homework by the time we arrived. He already h later in the day, but requested a change to an earlier time. That request was met and Seth had done his homework by the time we arrived. He already had a vehicle available that most nearly matched our needs when we arrived. This turned out to be the vehicle we purchased. After showing the first vehicle to us, he showed us others that were similar. The entire process was conducted in a very courteous manner with no undue pressure, which we abhor and probably would not have tolerated. After taking delivery of the vehicle and on the way home, we discovered a chip in the windshield. We were able to return the next day and the chip was repaired at no cost. The only occasion during which we were pressured was during the processing of the paperwork in the business office. The person with whom we worked was very courteous and pleasant to work with in every way. However, the sales pitch for the extended service contract was pretty intense. We had to say "no" over and over again to navigate this portion of the process. We got the distinct impression, however, that the person making the presentation was under extreme pressure from above to sell the contract. This was the only negative part of our purchase experience with Toyota of Gladstone. More

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I cannot express that was the most easy negotiation and the outstanding customer service provided by Seth and Carol with utmost respect. I was treated like a VIP. The vehicle that I was looking for was al the outstanding customer service provided by Seth and Carol with utmost respect. I was treated like a VIP. The vehicle that I was looking for was already parked in front of the building, ready for a test drive. I know dealers have a bad reputation, but not Gladstone Toyota. You're greated by any staff as soon you come in, and ready to help you. I WILL GIVE SETH AND CAROL A 10+ FOR THEIR EXCELLENT SERVICE. THANKS A MILLION AND I WILL BE BACK TO SERVICE MY TOYOTA TACOMA. FOR SHURE I WILL RECOMEND TO MY FAMILY AND FRIENDS. More

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Had a great experience working with Scott and Seth. They were matter-of-fact, straightforward, and didn't mask anything about the transaction. In addition, the finance guy presented the available options a were matter-of-fact, straightforward, and didn't mask anything about the transaction. In addition, the finance guy presented the available options and did not pressure me on those that I declined. I was out of there in just over an hour. Thumbs up. Dale More

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Although I went through USAA for a price quote, everyone there was very friendly and helpful. They were not pushy, like some other dealerships that we went through before this one. They got the car ready, there was very friendly and helpful. They were not pushy, like some other dealerships that we went through before this one. They got the car ready, cleaned it out washed it and drove it inside until we were ready to go. We got financing through them and got us the best deal they could. More

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The entire transaction was simple and efficient and Seth was quite helpful. I am very busy and we were able to get most of the transaction complete with e-mail correspondence. I prefer this method of sale was quite helpful. I am very busy and we were able to get most of the transaction complete with e-mail correspondence. I prefer this method of sales and will do my next transaction the same way. More

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I worked with Seth initially through email, discussing what terms I was looking for and what kind of car I wanted. First, I found him extremely responsive -- no email "auto responses" common from other no what terms I was looking for and what kind of car I wanted. First, I found him extremely responsive -- no email "auto responses" common from other non-net savvy dealerships. It was a direct series of emails, quick and responsive to every question. He was professional, honest and to the point. No pressure, just information. We agreed on price. I came to the lot and met Seth. Again, not anything like the stereotypical salesman. Patient -- even encouraged a car with less options since he knew I was cost-sensitive though I stuck with the LE version (OK, maybe I do like the power seats after all). There was no up-selling (obviously the business manager was going to discuss extended warranties but with no pressure applied and I was offered chip protection, etc.). The deal we struck was exactly what we agreed to. We had to work on the trade-in but that was expected beforehand -- I had a 15 year old beater that had been in a side-door accident, so I knew we'd have to work on it. I got the mandatory "visit to the manager" about the trade-in (not the agreed to price of the auto), but Seth came out several times to apologize for the wait and explain what was going on and I was extremely satisfied with the final deal. I'm a business owner and no stranger to sales myself and I must say that my experience with Seth and others was very positive. I believe in honesty, being straight forward and keeping one's word in a business negotiation. And Seth came through with flying colors. I got the tour of the entire business and I must say they had the cleanest repair shop I've ever seen. Best experience I ever had buying a new car. More

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Toyota of Gladstone was great! They were very friendly and helped me get the truck I have always wanted. It was very easy to contact them through e-mail to work out some of the details before even going t and helped me get the truck I have always wanted. It was very easy to contact them through e-mail to work out some of the details before even going to the dealership. Then going over the paperwork and working with the people there was easy and not stressfull. I recommend going to Toyota of Gladstone for the best service to get the vehicle you want! More

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