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Sergio Riviera
Sergio Riviera at Braman BMW Miami

Sergio Riviera

New Car Sales

Braman BMW Miami

2060 Biscayne Blvd
Miami, FL 33137

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4.3
15 Reviews
4.3

15 Reviews

Write a Review

15 Reviews of Sergio Riviera

October 12, 2025

Dealership Rating
Employee Rating

Said they serviced the car and added 7k to dealer fees and car was not serviced when I took it to my shop at home and the rim was bent was very disappointed More

by Jack
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Cleverton Da Silva, Fernando Garcia, Javier Martinez, Jesus Pimienta, Jorge Velasco, Jonathan Sayago, Amir Moayer, Jose Zevallos, Salvador Lopez

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Oct 15, 2025

Braman BMW Miami responded

Thank you for bringing this to our attention, Jack, and we'd like to learn more about your experience. If you'd be willing to provide more information about your visit, please send us a message with your contact information so that we can reach out. Our goal is to make sure everyone who visits the dealership has a top-notch experience. We're sorry that we didn't meet that goal in this case and we'd love the opportunity to get more details to see if we can turn this situation around for you. Thank you, Mauricio Alvarez General Sales Manager Braman BMW Miami mauricioa@bramanmiami.com

September 28, 2025

Dealership Rating
Employee Rating

After 3 times claims, it was resolved thanks to one of your service managers. Thanks More

by JUANRIVERARPH
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jose Padron, excellent service

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Sep 28, 2025

Braman BMW Miami responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Braman BMW Miami. We look forward to having you as one of our valued customers for many more years to come! Nowhere Else but Braman BMW Miami Thank you, Luis Matos Service Director

September 27, 2025

Dealership Rating
Employee Rating

Best service, and very friendly and they assist you fast, and very good with following up More

by KIARAREGALADO11
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Neikeends Betancourt, Osvaldo Blanco, Cleverton Da Silva, Fernando Garcia, Javier Martinez, Jesus Pimienta, Jorge Velasco, Jonathan Sayago, Jose Zevallos

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Sep 27, 2025

Braman BMW Miami responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Braman BMW Miami. We look forward to having you as one of our valued customers for many more years to come! Nowhere Else but Braman BMW Miami Thank you, Luis Matos Service Director

August 30, 2025

Dealership Rating
Employee Rating

Una gra familia excelente ¡. gracias.y Maruf un excelente trabajador también forma parte de esta gran familia. More

by LINO_COLLAZO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Neikeends Betancourt, Osvaldo Blanco, Cleverton Da Silva, Fernando Garcia, Javier Martinez, Jesus Pimienta, Jorge Velasco, Amir Moayer, Salvador Lopez

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Aug 30, 2025

Braman BMW Miami responded

Thanks for sharing your thoughts about your experience with Braman BMW Miami. We appreciate your business and hope to see you again soon! Nowhere Else but Braman BMW Miami Thank you, Luis Matos Service Director

August 11, 2025

Dealership Rating
Employee Rating

My agent was knowledgeable and attentive to my need and requirements. Would use him again. More

by JOHNJUANSANCHEZ
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
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Aug 11, 2025

Braman BMW Miami responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience! Nowhere Else but Braman BMW Miami Thank you, Mauricio Alvarez General Sales Manager Braman BMW Miami mauricioa@bramanmiami.com

May 29, 2025

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Employee Rating

They were easy to deal with, had the inventory, and knew the product! Will buy again from them! More

by DREW.EPSTEIN
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
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May 29, 2025

Braman BMW Miami responded

Thank you so much for your wonderful review! We are thrilled that we had the opportunity to provide you with great service. We thank you for choosing Braman BMW Miami! Nowhere Else but Braman BMW Miami Thank you, Mauricio Alvarez General Sales Manager Braman BMW Miami mauricioa@bramanmiami.com

March 25, 2025

Dealership Rating
Employee Rating

My car was picked up and a loaner was dropped off. The service was smooth and the car was returned in a timely manner. More

by DRDENIS1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Mar 26, 2025

Braman BMW Miami responded

Thank you for choosing Braman BMW Miami. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again! Nowhere Else but Braman BMW Miami Thank you, Luis Matos Service Director

March 22, 2025

Dealership Rating
Employee Rating

The entire team at Braman BMW is excellent and efficient. It’s first class service at its best. The level of attention is like no other. More

by Terryc1074
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Mauricio Alvarez, Osvaldo Blanco, Fernando Garcia, Jesus Pimienta, Jorge Velasco, Jonathan Sayago, Amir Moayer, Salvador Lopez

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Mar 24, 2025

Braman BMW Miami responded

Thank you so much for your kind words, Terry, and for taking the time to leave us this wonderful feedback! Nowhere Else but Braman BMW Miami Thank you, Luis Matos Service Director

March 19, 2025

Dealership Rating
Employee Rating

Great service at service. Thanks Maruf and Braman Miami always 100%. Very happy with the service More

by JORGEVESLASCO774
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Neikeends Betancourt, Osvaldo Blanco, Cleverton Da Silva, Fernando Garcia, Jesus Pimienta, Jorge Velasco, Jose Zevallos, Salvador Lopez

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Mar 19, 2025

Braman BMW Miami responded

Jorge, Thank you for your very kind service review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Braman BMW Miami. Nowhere Else but Braman BMW Miami Thank you, Luis Matos Service Director

March 03, 2025

Dealership Rating
Employee Rating

Andrey Lopez is the best service advisor. He's always very helpful and kind. He is very diligent and communication while the car is in service is great More

by PAOLA3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Mar 03, 2025

Braman BMW Miami responded

Paola, thank you for choosing Braman BMW Miami. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again! Nowhere Else but Braman BMW Miami Thank you, Luis Matos Service Director

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