Scott Ticker | Page 34

I was very impressed with the facility, assortment of vehicles and the professionalism of the employees.... Always a lengthy process buying a vehicle but the cafeteria was a nice touch and reasonably vehicles and the professionalism of the employees.... Always a lengthy process buying a vehicle but the cafeteria was a nice touch and reasonably priced... More

by airbusdriver23 Verified Customer Verified Customer

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Unfortunately my experience at this dealership was the worst experience I have had purchasing/leasing a vehicle. While my initial interaction with Jorge Ramirez and his manager Scott Ticker was positive, worst experience I have had purchasing/leasing a vehicle. While my initial interaction with Jorge Ramirez and his manager Scott Ticker was positive, and based on this interaction and the offer that was made we chose to return the following day to lease the vehicle, however upon my return the experience quickly went down hill. Scott was not working that day, however Jorge was present for my conversation with Scott the day prior and therefore I anticipated the process would have been straightforward. It was anything but. In the past I have felt my sales agent to be an advocate and in this experience I found myself renegotiating on terms that were clearly discussed the day prior. When sitting down with the finance agent, Joe, everything was an issue from the simple misspelling of my name on the contract to having all the wrong pricing on the contract resulting in a monthly payment significantly higher than what had been agreed upon. We had clearly discussed and agreed on covering service for the 3 years of the lease which I have had on prior leases without issue and yet this also became a complicated issue. While I did not meet the manager that night, Sam Nelson, he was called each time to address the issues that came up with Joe by phone on speaker and he was extremely rude and condescending acting as though I was the one trying to add on things that again were clearly discussed prior. I left there feeling frustrated and quite frankly exploited. Unfortunately I have to return there for my services which I am anticipating there will be issues with given the roundabout manner they addressed the coverage of my service. I truly have not had an experience like this in the past, walking away regretting having made a lease agreement with this dealership. More

by K.Hernandez Verified Customer Verified Customer

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Joe Urteaga was a pleasure to work with. He answered all my questions and made me feel extremely comfortable when trying to figure out the right lease for me. The process was really smooth and as efficient my questions and made me feel extremely comfortable when trying to figure out the right lease for me. The process was really smooth and as efficient as possible. I would highly recommend Joe for future transactions. More

by lawrence.lindsay Verified Customer Verified Customer

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Over all very great company this is my 3 rd Acura and I wouldn’t change it. The staff really made me feel like I was important wouldn’t change it. The staff really made me feel like I was important More

by Steffanybeta Verified Customer Verified Customer

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Great service , very attentive and helpful. I am very happy with the new RDX A spec. Shout out to my sales rep Romane and also Scott for your assistance until 11 pm last night . P happy with the new RDX A spec. Shout out to my sales rep Romane and also Scott for your assistance until 11 pm last night . P More

by jeny942003 Verified Customer Verified Customer

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Jordan was extremely helpful when I called about our battery dying. I used our Acura link to get a jump start and Jordan said come right in and we’ll replace it under warranty. 45 minutes later I was battery dying. I used our Acura link to get a jump start and Jordan said come right in and we’ll replace it under warranty. 45 minutes later I was on the way back home. Extremely great service always offered by Jordan. More

by fyoyo Verified Customer Verified Customer

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Great experience. Straight forward and honest, no games! I would recommend this dealership to anyone. We drove down from Jacksonville to get our car and it was worth it. I would recommend this dealership to anyone. We drove down from Jacksonville to get our car and it was worth it. More

by mhbaughman Verified Customer Verified Customer

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liked our sales rep, cool guy. Sales Manager & Finance Manager ripped us off. Electronic Filing fee and GAP. Allowed it for sales rep guy cool Manager ripped us off. Electronic Filing fee and GAP. Allowed it for sales rep guy cool More

by Michael Villa (MVILLA) Verified Customer Verified Customer

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Great service always Great dealership, great service department. Hopefully will be dealing with them for many years to come.. Comfortable waiting areas & ability to always Great dealership, great service department. Hopefully will be dealing with them for many years to come.. Comfortable waiting areas & ability to always have a loaner car when needed. More

by mpetrillo12 Verified Customer Verified Customer

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Amazing grace quick courteous and kind service , Acura of Pembroke pines always willing to help adjusting themselves to the costumer's needs. always reliable and tr quick courteous and kind service , Acura of Pembroke pines always willing to help adjusting themselves to the costumer's needs. always reliable and trusted. Thank you¡ More

by motivino Verified Customer Verified Customer

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